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Mentor Education Sample Assignment

   

Added on  2021-06-15

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Provide general advice on financial products and services FNSIAD301AYour details:Name:Address:Phone:Company nameEmail:Your assessment taskYou are required to keep a copy of your assessment task for a period of 12 months. Submit your assessment to our Education Team via submissions@mentor.edu.au Plagiarism StatementAll assessments must be your own work and not a result of plagiarism or collaborationwith other students or workmates. AssessmentThe pass mark is 70% for each element. If you do not achieve this, you will receive feedback via your email address and be askedto resubmit your assessment for a second marking. Assignments will not be returned to you as they need to be retained for by us for verification and audit purposes.TaskAssessmentsElements TargetMarkPassMarkActualMark1Establish relationship with client FNSIAD301A.11072Identify client needs.FNSIAD301A.220143Identify general advice boundaries of product/service.FNSIAD301A.31074Provide general advice to clientFNSIAD301A.42014Total6042tmpl3u41rpl2233386_437305549_ABS722502.docxCopyright © 2005 Mentor Education Pty Ltd

Mentor EducationIntroductionName: ____________________ObjectiveThe objective of this Assessment Task is to demonstrate that you have the skills and knowledge required to identify legislative and organisational boundaries on the provision of general advice on financial products and services and take appropriate approaches to providing such advice.Elements to be assessedTo achieve this objective, you will need to demonstrate your ability to:Establish a relationship with client,Identify client needs,Identify general advice boundaries of product/service, andProvide general advice to client.The assessment tasks in this assessment will allow you to demonstrate yourknowledge and skills in relation to these elements.Assessment processStart by:1.Reading the Assessment Task and case study.2.Type your answers to the assessment tasks into this template document(hand-written answers are not accepted)3.Submit your completed document by emailing it tosubmissions@mentor.edu.auDon’t forget to keep a copy and retain it for 12 months. Need help?If you have any questions or would like to request a digital copy of this assessment task, please email the Mentor Support Team at service@mentor.edu.auUnit of CompetencyUpon successful completion of this assessment you will be awarded the Unit Competency FNSIAD301A Provide general advice on financial products and services.Case StudyYou should refer to the following general advice case study in relation to the Assessment Tasks on the following pages. Ensure that you make the financial products you are recommending specific to your specialist area.Case StudyYou have recently been employed as a general adviser with Best Company Ltd to sell a range of financial products. You are speaking to a client who is responding to an advertisement she saw this morning and who wants to know more about the company’s products.tmpl3u41rpl2233386_437305549_ABS722502.docxPage 2 of 12Copyright © 2003-11 Mentor Education Group Pty Ltd

Mentor EducationAssessment Task 1Name: ____________________1.0 Establish relationship with clientThe first step in the general advice process is to establish a relationship with the client. You will need to demonstrate how you will establish a professional and courteous relationship when you first speak with the client.(a)To attend to client enquiry to in a timely and courteous manner, what strategies might you use?(The client enquiry may be by electronic communication, face to face, telephone or written)No Type your answers belowMark1.The enquiry is done face to face. As soon as she arrives, I welcome her presence with a smile and with ‘good morning’. I will make sure that my voice is courteous and friendly and add an extra pleasantry like “How are you”? in a pleasing tone I will ask her “How can I help you?” Since I know her name because she had already called before arriving, I will ensure to use her surname in all further conversations./ 12.She has seen the advertisement of our company ‘Best Company Ltd’ and wants to learn more aboutour company’s products. I will maintain good eye contact and offer her a seat and ensure that she is comfortable. I will offer her coffee or any other soft drinks before starting our conversation. I will first listen to her requirements and then slowly explain to her all details of financial products that we are selling./ 13.She wants to invest her savings in insurance but needs advice on what type of insurance to take that will her maximum benefits. Hence, I give details about our insurance products like personal insurance, general insurance, etc and provide details about what each type means. Intermittently, I keep on asking if she understands and needs further explanation. / 14.I listen to her patiently and make her realize that she is very important to me and I am in no hurry to cut the conversation. I will show her utmost respect and express sincere gratitude. I will ensure that all her doubts and queries are resolved when she leaves my desk [CITATION Kel151 \l 16393 ]./ 1Sub-total / 4Continuedtmpl3u41rpl2233386_437305549_ABS722502.docxPage 3 of 12Copyright © 2003-11 Mentor Education Group Pty Ltd

Mentor EducationAssessment Task 1, continuedName: ____________________ (b)How would you demonstrate active listening skills in dealing with client enquiries?No Type your answers belowMark1.I will ensure that she is comfortable in her seat and will lean forward so that she will feel that I am eager to listen what she wants to say. I will put my mobile phone on silence mode which will / 12.I will listen patiently without interrupting, but at the same time give expressive nods here and there. I will only speak when she has completed her sentences. / 13.I will maintain eye contact and give cues and facial expressions that will enhance our relationship. / 14.I will not put words in her mouth but with gestures encourage her to ask and get the maximum information through this conversation [CITATION Cou18 \l 16393 ]./ 1(c) What initial documents are required to be completed?No Type your answers belowMark1.First, I will ask her to fill a proposal form where she has to give her personal details like name, address, email address, contact information, and job details etc. This will help her to overcome resistance and inertia/ 12.The proposal form is just a formality. This is just to provide her briefing about the insurance policy she wishes to take. / 1Sub-total / 6Total /10tmpl3u41rpl2233386_437305549_ABS722502.docxPage 4 of 12Copyright © 2003-11 Mentor Education Group Pty Ltd

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