Introduction to People Management in National Health Service

This report provides an introduction to people management in the National Health Service (NHS), focusing on the role and priorities of NHS management and the HR function in supporting management. It also explores the different internal and external influences on leadership and management in the NHS.

MG411 Introduction to
People Management

Table of Contents
INTRODUCTION...........................................................................................................................3
AREA 1............................................................................................................................................3
- Contingency theory of leadership and management..................................................................3
- Role and priorities of national health service management and the HR function in supporting
management.................................................................................................................................4
- Different internal ad external influences on the leadership and management .........................4
Recommendation of the portfolio................................................................................................5
AREA 2............................................................................................................................................5
Theory of Reinforcement of training and development – ...........................................................5
- Role and priorities of national health service management and the HR function in supporting
management.................................................................................................................................5
- Different internal ad external influences on the training and development .............................6
Recommendation of the portfolio................................................................................................6
AREA 3............................................................................................................................................7
Theory of talent management – ..................................................................................................7
- Role and priorities of national health service management and the HR function in supporting
management.................................................................................................................................7
- Different internal ad external influences on the talent management.........................................8
Recommendation of the portfolio................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
People management is very necessary for any organization. Effective people
management plays a vital role in the proper management and development of an
organization. It create an effective work culture in the company and also helps in
improving work efficiency of a workers and employees. Managing people give their full
assistance in the effectiveness of an organization. They also provide a effective work
culture for the employees with their great leadership quality and management attributes.
Managing people assist in the increment of a performances of the people in the
company. They also assist the managers and leaders to achieve success and positive
result and make sure that the all staffs positively contributes in the organizations
activities. NHS is a national health services in the United Kingdom, it is a healthcare
system of publicly funded. It is the biggest health care system in the whole world. This
report will include the various strategic people management areas such as management
and leadership, training and development, talent management and also their theoretical
models in this three areas. This report will also highlight the application of this area in
the current national health services and the priorities and role of the national health
services management and the functions of human resource in supporting management.
AREA 1
- Contingency theory of leadership and management
This theory is totally based on then contingencies such as unique circumstances.
It is general sense of view that the system dynamic and context are a important aspects
of a situation of a leader. This theory plays a vital role in the motivation of a thinking
about a specific aspect of a leader and requires more focus on this. In the current
national health services scenario the contingency model of a leadership and
management is plays an very effective role (Stark., 2015). In the national health service
the effectiveness of the leader based on their leadership style and the current situation
in which they work. This theory says that there is no great and effective style of a
leadership. The leaders of the national health services plays a effective role when the
situation of the organization fits with their leadership. In this theory the least preferred
co-worker scale is very important. It helps the organization to find the suitable style of a

leader. If the high LPC score than we can say that leader has a best personal skills and
give their best efforts to complete the tasks and activities. If the low LPC score than it
means leader complete their tasks and activities by focusing on positional power. Task
oriented leader in the NHS is most impressive when positional power of them are high
(Banfield, Kay and Royles., 2018).
- Role and priorities of national health service management and the HR function in
supporting management
National heath service management plays an essential role in supporting
management and leadership approaches. Management of the company assist the
organization by their planning, executing, monitoring, analysing and forecasting
activities. Management of the national health services indulged in the procedure of
guiding the maintenance, development and allocation and distribution of resources to
achieve the company's goals and objectives in a very effective manner. They plays a
necessary role in the leadership and management of a company and impact their
positive effects on their performances. They carrying out and developing the
management process and they are responsible for all the activities of a business (Finell,
Seppälä and Suoninen, E., 2018). Management also focus on the necessary
requirement of an organization from the internal and external environment. Today, the
changing behaviour of a business the manager of national health service enhance their
ability of adaptability and flexibility in their managerial process. NHS management helps
in the planning, leading, controlling and organizing the activities and operations of the
organization.
- Different internal ad external influences on the leadership and management
There are various internal and external influences situated in the environment
that can affect the organizations activities and process of all leaders, HR and managers.
According to the frequently changing and variable environment so many challenges are
occurred for the managers and leaders of the company, so that the leaders and
managers of the company have to develop a ability of handle the situation of
environmental changes. The changes in the environment also affects the leaders and
manager's operations, activities, favourably or unfavourably. The mos of the decisions
and operations are depended upon the environment of a organization. The divers

changes in the environment can negatively affect the appropriation of activities of a
managers and leaders in the company (Hislop, Bosua and Helms., 2018). In the various
operations, the mangers use relevant data and information that are directly connected
with the organizational environment. Organizational environment are in two types-
Internal environment and External environment. External environment involves General
and Industry environment.
Recommendation of the portfolio
National health service should have to develop a proper strategic management in
the their organization. By which they can enhance the performance and progress of the
company. Effective leadership and management is must in the every organization, it
plays a vital role conducting the management and guiding activities.
AREA 2
Theory of Reinforcement of training and development –
The theory of the reinforcement encourage the employee and workers towards
the enhancing of their learning behaviours. Their effective learning behaviour is very
important for the positive results in the national health services organization. The
national health service adopt a theory of reinforcement and organizes training and
development programme according to their company's goals and objectives. Effective
training and development plays an effective role in improving the performance of the
employee and their operational activities. National health service adopting various
techniques that are indulged with the human resource practices and training and
development programmes. National health service also offers various rewards, salary
raises, bonus, awarding certificates and promotions in its training and development
programmes and that will definitely create a positive results and outcomes in the
organization (Wild., 2017). This model is very important for any organization because by
which company cam inspire and encourage the employees interest towards the
organization functions and operations.
- Role and priorities of national health service management and the HR function in
supporting management
Human resources organize a effective training and development programme for
the employees or workers in the organisation. It can assist the employees to improve

their performances. National health service management also involved in the various
process such as allocating and coordinator the resources that are needed in the
implementation of plan or act. They anticipate the potential issues and problems and
design the plan to deal with that situation. Managers in the national health services
organization also anticipate the several opportunities and give their full efforts to deal
with. They also guide the whole organization' people in the various implementation
process and activities. By collecting the necessary data and information, they reviewing
the results and make changes according to the requirements. In the national health
service, the managers plays an important role in design the organizational structure.
The top level managers in the organization are responsible for the directing and
planning the organization's functions and works. The top level of managers in the
national health service include the president, board of director, CEO and vise president.
The middle level of managers in the NHS organization are devoting their whole time in
the directing and organizing the functions of a company. The first level managers of the
national health service gives their major concern on the directing and controlling the
organizational operations. NHS management gives their full support on the
management by reporting the past, present and forecast situations to stakeholders (Lu,
and et.al., 2019).
- Different internal ad external influences on the training and development
The organization's leadership, HR and managerial activities and operations are
influenced by both type of environment. It diversely influence the training and
development programme in company. Before any decision making process, managers
of company have to analysis the various elements of the environment so that they
should have to develop the understanding of external and internal environment of the
company.
Recommendation of the portfolio
Company should also have to organise the effective training and development
programme worth the help of human resources mangers. Effective training and
development programme will encourage the employee towards the goals and success
of an organization. Company should have to build a unique and strong organizational
structure (Peterson., 2019).

AREA 3
Theory of talent management –
This theory includes the human resource development, effective recruitment,
selecting and attracting the most capable and intelligent talent with the evaluation and
recognition of the characteristics of managerial success. The managing people plays an
effective role in the National health service by proving their excellent services of
approaching the best talent from the market. Talent management also includes the
procedure that include the systematic identification of main positions that contributes in
the gain of sustainable competitive advantages for a organization. The great
combination of high performing and high potential people will improve the performances
of a national health service (Moran., 2016).
- Role and priorities of national health service management and the HR function in
supporting management
Human resource plays a effective role in handling the employee payroll, benefits,
relation and training programme. Human resource in the national health service gives
their full assistance ion the planning, coordinating and directing the administrative
functions of the company. They also plays an important role in connecting the
employees and management functions and enhance their performances in a very great
way. Their major function is to maintain the staffing level in the organization and by
which they give their full support in the company's management. Human resource
develops the strategic management in the national health service. They effectively work
on the employment and workforce planning by selecting and recruiting the skilled and
talented employees or staffs. In the national health service, human resources organize
the efficient training and development programmes for the employees, By which the
performance and work efficiency of the employees will increased. Policy formation is
the main function of a human resource in the NHS organization because they formulate
the effective and necessary policy according to the benefit of employees, managers,
leaders and employer also. They give their full efforts in building the relation of
employees and management team (Schaltegger, Burritt and Petersen., 2017). In the
organization various risks can be occurred due to changing situation, so that human
resource in the company takes necessary actions to reduce and eliminate the several

internal and external risks. Human resource also conduct the reward ceremony to
inspire and encourage the employees towards the development and success of the
national health service.
- Different internal ad external influences on the talent management
Internal environment of the organization includes various elements such as
human resources, technological resources, corporate culture, financial resources,
information resources and company's goodwill (Ferrara, and et.al., 2015). This also
involved the shareholders and owners of the company, board of directors,
organizational culture, employees and resources of the company. It can give their major
negative impacts on the talent management in the organisation and demotivate the
employees towards the business goals and objectives. Owners are the important part of
the company's internal environment and by the decision and changes in the operation
they can influences the organization's functions.
Elements outside the organization are the factors of External environment. The
company has no control over this factors. This factors can deeply affects the work
performances of the company's leaders, managers and human resources (Mwangi,
Sira and Kaluli., 2017).
Recommendation of the portfolio
Company should have to develop a effective Talent management style to protect
the company from numerous internal and external environmental factors that can
diversely affect the organization's activities.
CONCLUSION
From the above report, it is concluded that the National health service in the
United Kingdom is a biggest health care system in the entire world. The national health
service organisation should have to build a perfect strategic management for their
organization for increasing the performance and growth of the company. Effective
management and leadership is essential for the organization because it is very helpful
in doing management and guiding operation's in the organization. NHS should have to
set up the impressive training and development programme to enhance their
productivity. Effective training and development programme will promote the employees
for achieving the company's goals and success. Effective people management is very

integral for any organization because it assist the organisation in its management and
development.

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