MG922-Making Strategy (MS)

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Added on 2019-10-18

MG922-Making Strategy (MS)

Added on 2019-10-18

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MG922-Making Strategy (MS)Group Assignment (2016-2017) – Abu Dhabi For a Middle Eastern Bank

1.Map 1- Issue System

2.Statement of Strategic Intent – Issue ManagementThe root cause issues to address are; reduce the amount of micromanagement, reduce wasteby eliminating redundant processes and review the lending policies of the bank. Firstly, weneed to reduce the amount of micromanagement that will inadvertently reduce stress that iscaused by excessive questioning on trivial issues from RTM reports and will ultimately help toimprove motivation of employees. Secondly, we need to reduce waste by eliminatingredundant processes that will help to improve Standard Operating Procedures (SOP) and makehigher savings for the Lending division. Improved SOP will reduce manual intervention in loanprocessing system and hence improve customer experience with Lending services that will helpincrease the customer base. Thirdly, it is important to review the Lending policies of the bankby conducting regular market research on customer demands. Savings will allow to invest inmore flexible lending products to further increase the customer base. Thus, resolving thecumulative root-cause issues will help increase the customer base.

3.Map 2 – Laddering Up

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