MGNT 803 : Organisational Behaviour and Management
Added on 2020-04-21
9 Pages2550 Words212 Views
MGMT803 Organisational Behaviour and ManagementReport Title:Your Last Name, Your First Name:Your student number:Date submitted: WORD COUNT:
1IntroductionConflicts are one of the most commonly faced issues in any business organization. Conflictsarise due to the differences in opinion among the team-mates. Though it is quite common thatconflicts might arise, while working together, however, it is essential that the conflicts are resolvedas soon as possible, without letting it grow in size. This assignment highlights the readings of 4articles related to conflict management and its key points are summarized. The main arguments arehighlighted along with recommending the effective management of the conflicts in businessorganizations. Practical implications for the managers of the business organizations are alsohighlighted in this assignment. 2Overview of conflict management 2.1Understanding conflict managementArticle 1: Understanding Conflict Management And Resolution In Scotts Garments Ltd.(2015). ELK Asia Pacific Journal of Human Resource Management and OrganisationalBehaviour.The first article highlights the definition of conflicts as a process when one of the sidesperceives something as positive, while the other considers as negative. The author of the first articleviews conflicts as good and necessary for successful working in a team. Getting involved inconflicts energizes debates, enhances the responsiveness along with increasing the cohesion amongthe team-members. Moreover, with debates, the team members re-examine the various assumptions.The author addresses conflicts, conflicts management strategies, conflict resolution and itsimportance, along with proposing valid outcomes that are beneficial for both the parties in theconflict. The author also mentions that the differences in the interpretation of some of the factsrelated to the organizational work might give rise to conflicts. Moreover, lack of fulfilment of thebehavioural expectations also gives rise to conflicts. This first article is important and relevant, sincePage |2Your Last Name, Your First Name, Your Student Number
it offers various ways of resolving conflicts. Some of the types suggested by the author includestaking into consideration the interest of the other party, collaboration, compromising one’s interestin order to resolve conflicts. However, the paper fails to address the destructive form of conflicts.The ways of mitigation of the various types of conflicts occurring in any organization is useful forensuring that the conflicts are resolved as soon as they occur. Since the author highlights on theconstructive forms of conflicts, hence the article is important in discussing the benefits that conflictsmight bring to the business organizations. The article also highlights the fact that people need tofocus on discussion, along with respecting the interest of other parties. Article 2: Tjosvold, D., Wong, A. and Feng Chen, N. (2014). Constructively ManagingConflicts in Organizations. Annual Review of Organizational Psychology and OrganizationalBehavior,1(1),pp.545-568.Availableat:https://www.researchgate.net/publication/261181240_Constructively_Managing_Conflicts_in_Organizations?enrichId=rgreq-e92a038c-a13b-46bb-9589-625c478c5f76&enrichSource=Y292ZXJQYWdlOzI2MTE4MTI0MDtBUzo5OTYxMDEzNTYyOTgyNUAxNDAwNzYwMzE1MTE5&el=1_x_3The author of the second article suggests various constructive ways of managing conflicts inany business organization. The author highlights that providing free expression of one’s point ofview is also essential in directing conflicts in a positive direction. Moreover, the author clearlyindicates the mutual benefits that are obtained from conflicts. The author also highlights variousskills and expertise that are required for the managers to fulfil the organizational goals, along withdealing with organizational conflicts. Team-work has a key role to play in fulfilling theorganizational goals. The literature review amplifies the need for team-work in an organization,along with highlighting how team-work could be effectively used by resolution of conflicts as soonas possible. Various frameworks are models have been established such that conflict managementPage |3Your Last Name, Your First Name, Your Student Number
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