MGT602 Business decision analytics assignment

MGT602/ Business decision analytics

Executive Summary
Decision making is a very important process in the organization and it helps in achieving the
goals by resolving the issues. This report is aiming to explain the process and tools of decision -
making which can be used by Torrens University to resolve its issues related to the
communication with the teams and customer satisfaction. In the context of the project, there are
many issues has been identified such as the lack of implementation of the new technologies, poor
quality of services and lack of teamwork because of the use of traditional communication
approaches. This report explains how the workplace made effective decision to resolve these
problems and issues. The process of decision making at Torrens University involves various
steps. The steps of decision making include the gathering information, assessment of the
alternative solutions, choose solution among the alternatives, taking action and review of the
decision. Three different tools of decision making are explained in this report including Group
Decision Support System, Decision tree analysis and Delphi method. As per the suggestion of
the IT experts, it is found that the university needs to make use of the advance technology and
software with intent to improve the flow of information as well as to the quality of services.

Contents
Introduction......................................................................................................................................3
Sources of data.................................................................................................................................4
Use of data analytics trends.............................................................................................................5
Visualization of the decision-making process and analytics...........................................................5
Data analysis....................................................................................................................................8
Decision-making tools and technologies.......................................................................................11
Findings.........................................................................................................................................12
Conclusion.....................................................................................................................................12
References......................................................................................................................................13

Introduction
This report aims to explain the process of decision making and tools used by Torrens University
to solve its issues. In this report, the issue like the use of traditional means of communication
and poor satisfaction of the customers is highlighted. This issue was resolved by the university a
few years ago by introducing the new ways of communication with the teams and by working on
the quality services for the customers in this world of globalization. The reasons for behind the
low satisfaction were found that the university used poor IT infrastructure and lack of knowledge
among the employees regarding the new technologies. The report aims to explain how the
decisions were made by Torrens University to resolve its issues of poor customer satisfaction and
communication with teams. In this modern world, University is facing various issues due to the
lack of implementation of new technologies. The system decision making is considered as the
best approach for resolving the issues and utilizing the new technologies in the organization.
The purpose of writing this report is to critically reflect on the key areas such as decision-making
process, sources of data and analysis, the use of tools for decision making and analysis. Being a
manager, it is realized that the University needs to adopt the new technologies as well as the new
ways of communication with the teams that separated with time and space. The lack of
communication and poor infrastructure causes various problems for the university such as high
employee turnover rates, customer dissatisfaction and shifting of employees and students to other
universities. This report explains how the workplace made effective decision to resolve these
problems and issues.