MindTree Case Study: Knowledge Management, Issues & Recommendations

This case study analysis delves into the challenges faced by MindTree, a mid-sized Indian IT firm, in achieving its knowledge management objectives and broader strategic goals like the "5 * 50" initiative. The report identifies problems such as an over-emphasis on processes rather than expertise, a ...Read More

Running head: CASE STUDY ANALYSIS
CASE STUDY ANALYSIS
Name of the Student
Name of the University
Author Note

1CASE STUDY ANALYSIS
Executive Summary
The given report is based on the case study of an organization named Mind Tree and the
problems as well as issues having been faced by the organization at large. The report follows a
structured format whereby the main aim is to highlight the different problems as well as issues
which are faced by the organization at large. Moreover, the latter half of the report presents
certain solutions for the problems and the different barriers which might arise in order to remove
the given set of problems in hand.

2CASE STUDY ANALYSIS
Table of Contents
Introduction......................................................................................................................................3
Recognition of the problems............................................................................................................3
Recommendations for the solutions of the problems......................................................................4
Barriers............................................................................................................................................5
Conclusion.......................................................................................................................................5
References........................................................................................................................................6

3CASE STUDY ANALYSIS
Introduction
The business environment has become quite competitive in nature and in order to achieve
success it is very crucial for the business organization to adapt to the changes and requirements
of the external environment in order to ensure long term effectiveness. However, achieving long
term effectiveness is not easy and any organization in the business domain is often faced by
various problems and barriers in the process (Becerra-Fernandez and Sabherwal 2014). Hence, it
is the primary objective of the report to assess the situation of Mind Tree and identify the various
problems being faced by the organization. The report will also provide certain recommendations
so that the problem can be solved.
Recognition of the problems
As stated earlier, the different organizations are often faced by a large number of
problems with respect to the achievement of their problems and in this context the different
problems and issues being faced by Mind-tree are as follows:
Problem 1 : Emphasis on process: The procedures at the Mind Tree are largely stressed upon
and the different processes are seemed to be improved continuously rather than improving the
knowledge as well as the experts hence, in this manner achieving efficiency becomes highly
difficult.
Problem 2:Lack of knowledge and experts: There existed a lack of knowledge as well as
experts in the given scenario (Hbr.org. 2018). As stated earlier the main stress was laid on the
processes whereas the stress was to be laid on the people and expert knowledge
Problem 3: Lack of details and specifications: Moreover, with respect to their delivery to a
large variety of locations, there existed a lack of details which would then lead to issues.
Problem 4: People dependency and awareness of the consumers: The level of people
dependence in the organization was considerably high. The different members needed to be more
independent in nature which would then go a long way in assisting them to ensure a better
awareness towards the different customers.
The given set of problems are considered to be crucial in nature because they tend to pose
a threat to the overall development of the company. According to Domingues, Sampaio and

4CASE STUDY ANALYSIS
Arezes (2016), the knowledge and employees in an organization are not adequate in nature then
it may cause an issue in the future and moreover, in case there exists an emphasis on the different
processes then the overall performance cannot be improved. Hence, with respect to this, the
organization is required to take considerable measures in order to improve the given set of
problems.
Recommendations for the solutions of the problems
As it is crucial for the organization to gain solutions to the different problems which have
been stated down, it then becomes very crucial for the organization to ensure that there exists
ways in which the company will be able to overcome the problems. The suggested solutions are
as follows:
 Providing knowledge training to the different employees: According to Chang (2016), the
different employees in the organization are required to be provided with adequate training
and management which would then go a long way in ensuring that the employees gain
adequate knowledge to work well as per the requirement of the long term objectives.
 Stress on knowledge rather than processes: One of the major problems as faced by the
organization is their stress which is laid on the processes rather than the experts, hence,
the organization, Mind Tree needs to take adequate steps which will enable them to
ensure that they take out steps so that individual aspects can be improved rather than
stressing on the improvement of the entire procedure (Welford 2016).
 Applying management systems in order to ensure better information and details:
Moreover, Mind Tree needs to ensure that it engages in adequate management systems
which will assist them to assemble better information and details about the customers
which would then assist them in ensuring that when multiple deliveries are being held
then, no issues would take place (Raza et al. 2016)
These solutions can be stated to be quite relevant for the organizations program due to the
fact that they provide an immediate solution to the problems being faced by the firm at large. The
firm has various knowledge management facilities at hand but due to the presence of these
problems, it is facing hindrances to achieve certain goals set out (Wang, Noe and Wang 2014).
For this purpose, it is crucial to implement these solutions at large. In the following section,
certain barriers which will arise in the implementation of the solutions will be discussed.

5CASE STUDY ANALYSIS
Barriers
As the solutions have been provided, the following barriers may arise in the
implementation of the specific solutions:
1. Cost barriers: Cost plays a major role in deciding whether the business will attain success
or not in its future endeavors (Bernardo et al. 2015). Hence, one of the largest barriers
which may take place in achieving the solutions or implementing them is the problem
related to the costs incurred in the training and other related programs which will then
enhance the overall performance of the organization at large.
2. Restraint from the staff: Another barrier which may take place is the restraint received
from the staff members with respect to the changes which are to be implemented in the
organization. The staff members always do not look forward to changing their procedures
and using new systems and with respect to this it can be rightfully stated that the staff
might display restraint and may not be willing to undertake the training provided.
Conclusion
Therefore from the given analysis, it can be rightfully stated that the Mind Tree
organization is a mid-sized Indian IT Firm which is engaged in providing solutions to the
different organizations present. However, they aim to achieve the objective of Knowledge
management and related community practices in their organization which would then not be
possible because of the certain problems being faced by the organization. Hence, this report
discussed the different problems being faced by Mind Tree and has suggested certain solutions
for the same. The relevance of the problem as well as the solutions have also been provided.
Lastly, the barriers which might be faced by the organization in implementing these solutions
have also been stated. If the organization is successfully able to implement these solutions then,
it may successfully be able to achieve the long term effectiveness.

6CASE STUDY ANALYSIS
References
Becerra-Fernandez, I. and Sabherwal, R., 2014. Knowledge management: Systems and
processes. Routledge.
Bernardo, M., Simon, A., Tarí, J.J. and Molina-Azorín, J.F., 2015. Benefits of management
systems integration: a literature review. Journal of Cleaner Production, 94, pp.260-267.
Chang, J.F., 2016. Business process management systems: strategy and implementation.
Auerbach Publications
Domingues, P., Sampaio, P. and Arezes, P.M., 2016. Integrated management systems
assessment: a maturity model proposal. Journal of Cleaner Production, 124, pp.164-174.
Hbr.org., 2018. Mindtree: a community of communities [online]. Available at:
https://hbr.org/product/mindtree-a-community-of-communities/311049-PDF-ENG (Accessed on:
11 Oct. 2018).
Raza, M.H., Patel, K.G., Anderson, J.P. and Coffey, J.C., CommScope Technologies LLC,
2016. Network management systems for use with physical layer information. U.S. Patent
9,491,119.
Wang, S., Noe, R.A. and Wang, Z.M., 2014. Motivating knowledge sharing in knowledge
management systems: A quasi–field experiment. Journal of Management, 40(4), pp.978-1009.
Welford, R., 2016. Corporate environmental management 1: systems and strategies. Routledge.