Developing Individuals, Teams, and Organizations: Windsor Hotel Report

This report presents a professional development plan (PDP) tailored for The Windsor Hotel, focusing on enhancing the skills of its employees, particularly in the context of an accounting manager role. The report begins with an introduction outlining the importance of personal and professional development in the hospitality industry, followed by an analysis of the hotel's mission, vision, and core values. Task 1 delves into the required skills and knowledge for an effective HR professional, including organization, multitasking, communication, leadership, and training abilities. The report further provides a personal skills audit, identifying strengths like presentation and team working skills, along with areas for improvement. A detailed PDP is presented, outlining specific actions, resources, timeframes, and reflection points for skill enhancement, particularly focusing on communication and management skills. This plan aims to improve the performance of the accounting manager and contribute to the overall success of The Windsor Hotel. The report emphasizes the importance of continuous development and adaptation in the dynamic environment of the hotel industry.

DEVELOPING INDIVIDUALS,
TEAMS AND
ORGANIZATIONS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Mission, Vision and core values............................................................................................1
P2 Personal skills audit...............................................................................................................4
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
The professional development plan is to be made for developing the skills which can be
helpful to work in the cooperative world as on a particular profile. The personal skills are about
the behaviour of the employee that can help him to build relation with the other workers. In this
report, the mission and vision of The Windsor Hotel is discussed. It is a well known hotel entity
of Australia provides food and accommodation services to a million people worldwide. The
essential factors of human resource like their skills, knowledge about various operations in the
organization and their behaviour, are explained in this context. The personal skills and
professional development plan will be made that will help to be on the post of accounting
manager. As per the given scenario the detailed audit of workers' skills is described in this report
which will help the managers to make a reflection and the personal skills will be evaluated. The
coherent professional development plan has been made in this report that will help to get the
sustainable business performance which leads to achieve the desired objectives. The whole PDP
plan is made for improving the performance of the accounting manager of the chosen
organization.
TASK 1
P1 Mission, Vision and core values
Mission: The Windsor Hotel sets mission to enhance working efficiencies of workers and
encouraging them for improving quality in work. Similarly, it aims for performance management
and creating positive environment of the organisation affect satisfaction level of service takers
and profitability (Andrews and Russell, 2012). However, hotel entity targets for personal and
professional development of waiters, managers and assistances etc. Therefore, hotel services can
be more effective as well developed at higher level.
Vision: The Windsor Hotel visions to maintain sustainability of customers' satisfaction
with its services for longer time period. Therefore, it views to increase working capacity of its
workers to deal with them more efficiently. However, its vision is to create positive and effective
environment of entity by taking good contribution of all workers in servicing and dealing
customers (Cooke, 2012). In addition to this, decision makers view as developing and following
on of ethical consideration towards providing healthy and secured food. Besides this, its vision to
establish good relationship with customers and satisfying them at high level for longer time
period.
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Core values: The Windsor Hotel considers all values for providing food and
accommodation services like; ethical considerations, employees' legislation and consumers'
protection tools etc. Therefore, entity stays on commitment truly and also accurate services
during promoting services. Including this, all core values are followed on for sustaining its good
reputation in market for long time period (Germain and McGuire, 2014). However, the hotel
entity's service provider deal with customers effectively as almost try to fulfil their requirements
efficiently. Therefore, it is recognized that for providing and accommodation services, all core
values are considered to build up customers' trust and maintain them effectively.
Required skills and knowledge in an HR professional
To be an effective human resource professional, the knowledge about each factor and
operations has to be known by him. The behaviour of an HR person to any employee or to any of
their stakeholder should be valuable for the organization (Prpić and et.al., 2015). The persona
development plan has to be adopted by the HR person to enhance their capability and to improve
the relation with other workers of the hotel entity. Here some major skill is shown below which
are required to be a successful human resource professional:
Organization: The HR person should have the skill to organise the work in The Windsor
Hotel for that he should have time management skill which can help him to manage the bunch of
work so easily. He should be efficient personally so that would be effective for the organization.
The HR has to carry out so many things in the company such as recruitment of new workers and
management of their work. The HR must have the knowledge of each process which is being in
the entity for making a valuable planning and strategies (Busenitz and et.al., 2014). These
strategies will increase the potential of company. The HR should have the effective plan to
manage their accounting manager’s work thus, it should help to increase the profitability of cited
firm.
Multitasking: The HR has to be adaptable so that he can do more than one thing at one
time. The personal issues of workers, recruitment process, engagement with the other
components of the organization can make his day so hectic so to manage each task with the same
commitment the HR professional has to develop adaptability (Tjosvold and et.al., 2014). The
Windsor Hotel is the basically organization that provided services so each worker of this entity
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has to match the level of professional standards. As an HR person, he should understand the
situation of each department and after evaluation the action should be taken by him.
Communication skills: To communicate with all workers, communication skill in the HR
person should be up to the requirement. He should know how to respond the questions to them as
he should have that much understanding to make sure about their issues (Erez and et.al., 2013).
The HR professional have to make a conversation with the managers of the organization or with
the workers that have so much potential or with them. However, communication can be done in
writing so it should have good writing skills, in form of group discussion so HR personal should
know how to behave with their subordinates and how to react on their response.
Leadership skills: The leadership skills are significantly important to be a successful HR
person in The Windsor Hotel. However, he is responsible for each and every mistakes in any
operation of the organization. He has to make sure about the each working of their production
department, recruitment process, and the management of the staff workers, task allotments and
so many other operations(Germain and McGuire, 2014). Leadership quality will help to manage
workers as per the environment of the organization. The confidence of the individual will help
him to be in the competition with the other worker that are more qualified than him. He should
have the ability to convince staff which can help them to increase the profitability of the
organization. The HR should have the ability to make work from the employee by motivating
them (Ellison and et.al., 2015).
Training and development skills: HR professional should know how to train the new
worker of The Windsor Hotel for enhancing their working abilities. In this regard, he is
responsible for productivity so he should aware of such things that would be beneficial for the
organization. It is recognised that new staff members do not know about the working of the
organization, they do not have knowledge about the ups and downs been in the entity, so HR has
the responsibility to let the workers about the environment of workplace. Including this, it is an
opportunity for the human resources managers to develop the significant skills in staff by
organising training and development programs. There are so many challenges before the HR
professional but it should motivate workers to put their best performance for the organization
which is related with performance of the hotel (Tjosvold and et.al., 2014).
Behaviour of HR manager
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 They are those individual within The Windsor Hotel who develop skills and knowledge
of workers by conducting training sessions.
 They also deal with the conflict situation among staff workers and team members by
listening all their complaints in an entity (Alexander and Van, 2014).
 They also identify the required skills as per the organisation's requirement in the
recruitment and selection process of candidates.
 They also have a responsibility to analyse the work performance of each individual
within the organisation.
P2 Personal skills audit
It is a technique that is used by individuals for the purpose of analysing their own
strengths and weaknesses required to perform the several job roles. It is dependent upon the area
where the individuals are working and help to evaluate themselves. In the light of their personal
skills and attributes that are to develop a career and brighten (Nonaka and et.al., 2014). For this,
the person can identify their personal attributes and skills for the question such as they can do
this, can't do this and required more practice to do that particular task and it is a priority of skills.
In the case scenario, The Windsor Hotel personal audit skills can be identifies that are described
as follows: - Presentation skills: -The personal audit skills has been identified by manager of The
Windsor Hotel that the major strength is presentation skills (Ellison and et.al., 2015). It is
essential to have in an individual affect team work and organisation's effectiveness.
However, it is recognised that presenting services and dealing with customers effectively
is needed for enhancing its efficiency and further operations. I have this skill by which I
can attract customers for having delicious and healthy food effectively. Thus, it is helpful
for contribute in team work and handling situations occurred in The Windsor Hotel. Team working skills: - I have good time management skills for providing services to
customers in ideal time as well taking order and feedback as well. Thus, it helps to work
in team work effectively also remains useful for creating healthy and positive
environment of the hotel entity (Carmeli and et.al., 2015).
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 Communication skills: - According to me, I have effective communication skills by
which I can deal with all customers efficiently (Drotz and Poksinska, 2014). It is able to
handling situations with ease and satisfying customers on large scale.
Professional development plan
Professional development plan is that type of process in which it helps to improve the
various skills that can help to more successful for working in group for The Windsor Hotel
(Personal development plan, 2017). The resources that can be helpful to make these skills more
effective, are also mentioned in this plan. Basically, to increase the level of personal and
professional skills this PDP is generated. In this report, the PDP is made on the basis of the
accounting managers of The Windsor Hotel. PDP is so essential to be made as it helps the
professional to improve his own personality and develop this skill in itself.
Skills Action Resource Time frame Reflection
Communication
skills
 It can be
improving
only when
at the time
of
communicat
e with the
people.
 Watch
English
video and
read books.
 Attending
seminars
 Start
listening
views of
Video
Published books
Seminar
English course
3 months  I Started reading
English books
and participated
in a public
seminar or
training sessions
to enhance my
communication
skills. I need to
improve my
communication
skills that helps
me in my
professional life
in negotiating
with clients and
interact with
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other people
and express
my own
views
verbally.
candidates for
respective jobs.
Now, I become
more capable in
maintaining
employee
relation in order
to resolve work
issues by proper
interacting with
employees.
Management
skills
 To start take
responsibilit
ies that
enhance my
managerial
skills.
 Group
discussion
Attend seminar
Attend
conferences
Make contacts
with the business
4 months  I have started
seminar and
participated in
group discussion
to enhance
management
skills. It will
increase my
productivity and
good working
environment. It
will help me in
effectively
interacting and
communicating
among co-
workers,
customers and
management. I
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have improved
my analytical
skill to take
rational decision
in my personal
life in order to
faced
challenges.
Organizational
skills
 Participate
in the
decision-
making
process
 Attend
seminars
and
conferences.
Attend seminars
Adopt leadership
styles
3 months  I adopted
leadership styles
and participated
in decision
making process
to enhance my
organisational
skills. It helps
me in
effectively
completing HR
planning as per
the organisation.
 It will also help
me to take
feedback from
managers and
peers to identify
issues.
 I am able to
manage the time
effectively due
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to which I spend
time with my
family and
friends.
Problem solving
skills
 Case study
 Adopt
problem
solving
techniques
Techniques 2 months  My problem
solving skills
improves
through case
study that will
increase my
potential in
resolving the
real world
issues.
 I have an ability
in finding out
the main reason
of conflicts
among
employee.
 I also able to
deal with the
complex
situation in
personal life
efficiently.
Motivational
skills
 Start speak
in public
 Attend
Seminar, models 2 months  I had received
appreciation
from my senior
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seminar
 Used
motivationa
l techniques
co-workers and
top level
management
that boost my
motivational
level.
 My confidence
towards work
increased as for
this I also
appreciate and
provide
compensation
benefits to
employees.
Problem solving skills:- Improvement in the problem solving skills in HR Manager
helps them in dealing with the employee in conflict situation. The techniques which is adopted
by manager able them to identifies the main problem due to which they develop various solution
to deal with the issue arise within the organisation (Andrews and Russell, 2012). For this, they
satisfy each employee by fulfilling their needs and desired regard to work.
Motivational skills:- The HR manager overcome from motivational skills if they
received monetary benefits and responsibilities from total level management. It will increase the
confidence level due to which it also makes efforts to satisfy their employee in effectively
manner (Drotz and Poksinska, 2014). They will become more capable in performing work due to
which it leads to attain the firm's goals in effective manner.
CONCLUSION
The report has concluded that knowledge and skills and behaviour of HR is so beneficial
for The Windsor Hotel. The professional development plan is made to improve workers' skills
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and knowledge of a person that must have those skills to increase the productivity of the
organization. Here, PDP has been made for the development of the workers for increasing their
working efficiency. The personal skill audit will help the organization to make an appropriate
PDP for their staff members. The PDP helps to demonstrate the personal reflection on the overall
development plan. This framework stats that HR should have the important skills and knowledge
to make more effectively for the organization.
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