Facility and Risk Management for Hospitality Operations

MNG01222
Facility and Risk Management for Hospitality Operations
Workbook 3
Assessment 3
Session 3, 2018
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Table of Contents
Introduction.................................................................................3
Exercise 1:.......................................................................................................................................................... 3
Exercise 2:.......................................................................................................................................................... 4
Exercise 3:.......................................................................................................................................................... 6
Exercise 4:.......................................................................................................................................................... 8
Exercise 5:.......................................................................................................................................................... 8
Exercise 6:.......................................................................................................................................................... 9
Exercise 7:....................................................................................................................................................... 10
Exercise 8:....................................................................................................................................................... 11
The completed risk register.............................................................13
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Introduction
The last two assessments and workbooks were all about the design and condition of
your chosen venue. This workbook and assessment task now focusses upon risk
management, especially within a hospitality context. Let’s start with a scenario:
The Wooly Mammoth café and bar in Coolangatta has decided to undertake a major renovation.
Cash flow is tight, and they have decided that they need to keep trading during the renovation, even
though they know it is less than ideal, especially as the café is a favourite of a young parents and babies
group that meets there regularly. Their scope of work includes:
 Stripping the current interior cladding off the walls and replacing with rough-hewn timber
lining
 Stripping the floor and replacing with 600 x 600 stick-down concrete look vinyl tiles
 Repainting the ceiling
 Replacing all lights
 Replacing all the fridges
 Replacing the Bane Marie
 Replacing the oven
 New window signage
 New tables
 New bar and benches across the front windows
Exercise 1:
Within your class33
group (for on-campus students, off-campus students should perhaps undertake this
exercise with family or friends) conduct a brainstorming session to identify at least six
stakeholder groups that would be affected by this renovation. Again remember that
there are no silly ideas in a brainstorming session!
Stakeholder group How they are affected by the renovation
Customers Customers will be affected during and after the renovation. During
the renovation process the customers will not be able to access their
conventional premises. After the renovation they can have better
ambiance and more facilitated environment.
Employees During the renovation procedure the work process of the employees
will be affected by the new changes in the premises and by the
imposed temporary operations to continue the regular sales. After
the renovation procedure employees will have more safe and hazard
free environment.
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Stakeholder group How they are affected by the renovation
Owner of the café Because of the renovation the owner needs to arrange additional
funding over regular cash inflow. Decision making approach will also
be expected from the owner. After the renovation the owner will
improve the service quality even further.
Supplier of new
materials
Because of the renovation procedure the suppliers will be benefitted
through the purchasing and delivering operation. After providing the
raw materials they would have better recognition in competitive
market.
Human resource
department
The human resource department will be affected because of the new
workforce planning requirement and monitoring. Beside, after
renovation they need to ensure the occupational health and safety
regulatory compliances.
Contractors and
Engineers
The contractors and engineers will be financial benefitted in
exchange with the services they will be provided for the renovation
of the cafe. After providing the service they would have better
recognition in competitive market.
Application to assessment task:
Now that you have identified stakeholder groups for the Wooly Mammoth scenario,
think about the venue that you will use for your third assessment task. Conduct a
similar exercise for that. You can use the group to help with this exercise.
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