Mobile Business Solution: A Comprehensive Report for Businesses

This report provides a comprehensive analysis of mobile business solutions, focusing on how businesses can leverage technology to improve operations and customer service. It explores the transformative impact of mobile technology, including the use of social media, cloud-based tools, and mobile applications, to enhance customer interaction, streamline processes, and reduce costs. The report delves into the key components of mobile solutions, such as data-enabled smartphones and tablets, while also examining the associated cost factors and networking standards. It highlights various platforms like social media and mobile applications, along with the critical success factors for effective implementation. Furthermore, the report emphasizes the importance of understanding the target audience and adapting solutions to their needs, concluding with recommendations for successful mobile business strategies, including the adoption of social media, mobile applications, and cloud-based technology to enhance customer engagement, facilitate global reach, and ensure customer satisfaction.

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MOBILE BUSINESS SOLUTION
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Introduction
Different products are bought everywhere every day, customer relations becoming more
interactive and services used around the clock. With the advancement of technology, employees
can now work while on the move as well as at home. The aspect of mobilization is becoming
increasingly crucial in companies for connecting things, people and places (Alqahtani & Atkins,
2016). Mobile business solutions can transform the manner in which a business operates as well
as how it relates to its customers. The Internet of Things (IoT) has led to the creation of solutions
which boost creativity, productivity and improve profitability in a significant way (Bell, 2017).
For this reason, to establish mobile business solutions, it would be ideal to consider technology
and its contribution towards this end. Mobility in business is no longer associated with being a
future trend. It is currently an undeniable fact for the operation of business today. For this reason,
this report will help this company create better mobile solutions for customers.
The infiltration of mobile phones on the hand of consumers have enabled people to do a
task that was initially only possible on laptops and computers. The ability to use the device on
the move has brought a great deal of convenience to people in their daily activities. This business
could take advantage of the situation by providing mobile solutions to customers (DXC
Technology Company, 2018). In addition to this, it will create options for the employees to be
able to serve clients while on the move thus creating convenience. This mobility strategy aims to
be able to connect individuals, data, as well as business systems in a manner that enables growth
of sales, reduces the cost of service, creates delight for customers and puts the company ahead of
the competitors. To do this, the report will entail the technological solutions that could be used,

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the cost factors and critical components, the platform and success factors as well as other
enablers for the successful implementation of the mobile solution.
Technology Solutions
In business, mobile technology has literally transformed the game. Through the use of
social media, the company can be brought closer to the customer. Technological solutions such
as the use of social media have enabled people to be more interactive with the business thus
driving sales and in the end influencing profits (Finn, 2016). The company can take advantage of
the trends on the social media platforms to reach more people. Establishing a brand that people
can reckon with on these sites could be a way that the business can get its image out to the public
and get understood. This way, customers can have information readily and can contact the
business at any time through the platforms. Another way that technology can be used for
mobility is through the use of the cloud-based tool as well as mobile-first technology which have
made it easy to start as well as scale the operation of any business (iDMission, 2014). The use of
cloud-based technologies, the business can ramp up with ease and be in a position to deal with
any kind of seasonal peaks without having the concern of a ‘downtime existing.’ When an
organization creates a website for instance that has high traffic at a certain period when their
sales are the highest, downtime could result since many customers try to access the site at the
same time thus slowing down the system. For this reason, it is essential for a corporation to have
a cloud-based solution to improve streamline such cases of downtimes.
Tools like google drive and PayPal have cut the time an organization takes to go
international. Corporations can now take advantage of this form of technology to ensure that

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they capitalize on their products on markets that are far and beyond (Swisscom, 2018).
Traditionally, businesses would spend so much input in carrying out international transactions
and because of the amount of work it required, not to so many businesses ventured into this
market. However, with the use of technologies like PayPal, goods, and services can be paid for
through online solutions which make it easy for companies to carry out international
transactions. It is for this reason that it is advisable for this corporation to adopt cloud-based
options as a form of increasing its mobility. Technology can be used by the employees of the
company to stay flexible and be at a capacity to serve more people (T-Systems International
GmbH, 2018). As it has been established, today, mobile phones have taken over the mainstream
and are helping people perform tasks that were initially done by laptops and computers. To
bridge the gap that exists between customers and the business, the organization can establish
applications that can help the employees to be able to perform specific tasks for the organization
regardless of the place they are (Waugh, 2017). This way, it would be convenient for the
customer to get an immediate response on queries as well as place orders and get their items
delivered in time. Technology is, therefore, a viable tool for creating mobile business solutions.
Key Components and Cost Factors
Mobile data solutions are useful for running a business and ensuring that the employees
can work from any location. These solutions are however cost intensive and selecting the right
components to utilize could be an intensive process. Different components are required for
creating a mobile data solution. The key elements include data-enabled smartphones, hybrid
smartphones, Personal Digital Assistants (PDA), a notebook computer or a tablet computer with
a data connection. The type of components that the organization selects would be dependent on

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some factors such as cost, the size of the hardware to use and the boot-time. For the best results
and performance, it is advisable that the organization focuses on portable components and
technology that has a lower boot time to prevent any inconveniences (MacInnis, 2015).
For this reason, it is essential to find technology that would best suit the employees in terms of
portability to ensure that they can move around quickly. For instance, rather than purchasing
high-end computers and laptops for the employees, the organization could create an app that
could aid some aspects of the business to be conducted on the platform. Many companies have
established online applications that provide their clients with options that make it easy for them
to purchase items. With a smart mobile phone, it is easy for people to connect to the internet and
find a cheaper alternative to buying things and getting certain services. If the business does not
have an online presence, this could be a something that it needs to seriously consider as the
online community is a market in itself.
In making the decision of the key technologies to use, the business needs to put in mind
the cost considerations. For instance, if the business was to use wireless application gateways,
they could be faced with various constraints such as low bandwidth which would require a huge
budget to run and maintain. For this reason, the business must find alternative solutions such as
the use of a wireless network. These solutions are cost efficient and fundamental to the mobility
of an enterprise. There are different networking standards such as CDMA, GSM and Mobitex
(Brans, 2003). They all have their associated running costs and therefore looking at this factor as
the only determinant on whether to use a component or not, is not the right way to go about the
matter. The best way is to look for other influencing factors apart from the cost that could affect
the decision of the management. For instance, some of these networks have various restrictions

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or do not work as effectively in some locations. For this reason, the organization would want to
seek components that are budget friendly but also meet all the needs of the organization to the
customers.
Platforms and Success Factors
Some examples of platforms that are great solutions for mobility in business include the
use of social media. As it has already been established. The purpose of social media is essential
in bringing the business to the people with ease. Having an online presence as a corporation in
the social media sites helps to improve recognition and thus get more people to know the kind of
products and services that the business deals with. Another platform that the business could take
advantage of is the use of mobile phone applications to aid customer service (Joch, 2013). When
the company creates a business application, it would be easy to project the prospects of
customers, get ratings on various items, interact with their clients on a personal level and
therefore establish ways of better improving the customer experience.
To ensure success, these platforms require good operational hardware. Since cost and
another factor such as mobility are critical, it would be essential to find hardware that is both cost
friendly and is convenient for people to carry around (Esker, 2018). Laptops are relatively
portable and are cheap to purchase for the organization. However, to cut the cost in half, the
organization can decide to optimize their mobile solution by the use of mobile phone
applications and thus invest in a smartphone in terms of the hardware. Therefore mobile phones
would be the best, and cheaper alternative to using another form of technology (Canon, 2017).
Creating a mobile application is cost effective since the organization would not have to buy the
phones since almost everyone today owns a smartphone in the working environment.

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Other Enablers of Successful Implementation
To ensure the successful implementation of this mobile solution for the customers of the
business, it is essential to understand the nature of clients the business targets. Considering that
the majority of the employees of the company as well as a client are young individuals, the use
of mobile applications and social media platforms would not be a challenge to them. On the
contrary, it would be a great experience as it would make carrying out tasks that relate to the
business easy for them (Hartmann, 2018). An organization that understands its people is bound
to be successful in implementing its solution as opposed to the one that one considers costs as the
single factor while making such decisions.
Conclusion
To ensure that the employees of the business can work at any location and serve more
customers at any time, it is essential to adopt solutions such as social media platforms, use of
mobile applications and cloud-based technology. Through these solutions, the business can reach
more people not only regionally but also globally. Apart from costs, the company should be
considerate of their customers and ensure that the solutions that it adopts resonate with their
clients at all times. This is paramount for ensuring customer satisfaction. A solution that is easy
to use for everyone as well as creating convenience e to most people would be the best way of
guaranteeing mobility of the business. All the enablers of the successful implementation of the
solution must, therefore, be addressed before the adoption.

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References
Alqahtani, M. M. & Atkins, A. S., 2016. A Mobile Enterprise Solution for Mobile Teams: A
Case Study for Front Desk Outsourcing Company in Saudi Arabia. Science Direct, pp. 540-547.
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Canon, 2017. Mobile print empowers telecommunications experts. [Online]
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[Accessed 22 September 2018].

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iDMission, 2014. Case Study – Use of Mobile Smart Applications for Insurance. Empoering
Identity, pp. 1-2.
Joch, A., 2013. The Key Components of a Mobile POS Solution. [Online]
Available at: https://biztechmagazine.com/article/2013/12/key-components-mobile-pos-solution
[Accessed 22 September 2018].
MacInnis, D., 2015. Small Business Challenges and Mobile Solutions. [Online]
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[Accessed 22 September 2018].
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Available at: https://www.swisscom.ch/en/business/enterprise/offer/mobile-business-
solutions.html
[Accessed 22 November 2018].
T-Systems International GmbH, 2018. Expert advice on mobilizing your business. [Online]
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[Accessed 2018].
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[Accessed 22 September 2018].

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