A Systematic Literature Review on Mobile Payment

Running Head: MOBILE PAYMENT 1
Mobile Payment
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A systematic literature review on Mobile Payment

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Abstract
This review paper aims at assessing on mobile payment research. It provides its
understanding, how it works, the possible gaps that are or have been there over years as well as
its benefits. A number of research sources have been analyzed to explore on this topic as with the
evolution there is an accumulation of new knowledge and ideas. A general review on the
frequently asked question concerning mobile payments is also analyzed. This review paper
majorly requires a research on mobile payment using the EBSCO database and the Scopus
database as they provide a number of library database services that are of high quality as well as
they are easy to navigate despite having a wide coverage. A conclusion as well as suggested
recommendations are also analyzed to provide a variety of ideas that can enhance the future of
mobile payment.
Keywords: Mobile payment, mobile money, digital mobility technologies, frameworks.
Paper type: a systematic Literature review research paper.
Introduction
A new system of payment has emerged due to the recent evolution of Technology in the
wireless and telecommunication sector. This system is believed to solve inefficiencies and the
shortcomings of the conventional payment systems as PayPal debit card, visa card and master
card making it easy to perform transactions at any given time from any place. This system is the
mobile payment or mobile money that makes it possible to transfer money, buy goods as well as
pay for services among other services. It involves use of wireless devices such as the personal
digital assistant (PDA), a mobile phone and several relevant digital devices. Majorly there is
initiation of transactions using the mobile device or the phone that are the online banking
website, sending of text messages, web browser and online payment website. A good number of
banks have adopted this new system into their apps of banking to allow their customers to send
money directly from their bank accounts. The mobile payments were first known in Asia and
Europe that later spread to several parts of the continent that advanced from sending a text
message to having the capabilities for banking apps (Bailey, Pentina, Mishra & Mimoun, 2017).
A number of authors have defined mobile payments to their understanding and focused on
technology and consumer adoption. According to Yan L. et al (2011), they state it to be a kind of
service that ensure users have the permit to use its mobile terminal which is the mobile phone to

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pay for goods and services required for their consumption. Back then, a small number of
customers managed to experience the mobile payments and quite a big number of the initiatives
regarding mobile payments were never a success way before reaching the intended end users.
The complexity of the phenomenon leads to an investigation of the adoption of consumers to
provide quite an understanding of mobile payments.
In this systematic review paper, it is shown that mobile payments were differentiated
from any kind of electronic or mobile money, use of mobile devices and electronic banking. A
framework consisting of mobile payment service that is based on the Porter’s Five-Forces model
on its market and the contingent factors that influence the market in regard to the contingency
theory were crafted. After a number of publications, there has been a motivation on new critical
review of the literature. There has been performance of systematic literature research that lead to
the identification of a good number of articles that were major conferences that had a huge
impact that has been over 1.0. It is clear that trust and security are crucial in the adoption process
and the use of mobile payments. The purpose of this review is to analyze mobile payment
research that has been conducted after the publication of previous literature review. The
objective is to compare the volume, methods used to research, the themes of research and
provide other findings regarding mobile payments. There is also an overview of the
recommendations from the previous literature that have been beneficial in the mobile payment
research. An updated list of recommendations is also provided so as to improve on the future
research of mobile payments.
Research Questions
In this research paper, we are going to consider four research questions. By using these
questions, we will be able to get an understanding of what mobile payments is.
Q1: What is mobile payment?
This question seeks to find out the meaning of mobile payments. When we talk to mobile
payment, what do we mean? It seeks to explain the concept behind mobile payments and all that
is involved during the process.
Q2: How does mobile payments work?
This research question is particularly interested in the technology behind mobile paying. What
technologies are needed to make the process complete? Which technology is used to ensure that
the transaction is secure?

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Q3: What are the benefits of mobile payments?
In this research question, we find out the benefits and the advantages of this technology. Does it
help make the payment process easier? If it does, how does it do that? Are the people accepting
the technology and embracing it? These are some of the answers that the question as a whole
seeks to answer.
Q4: What are the gaps identified in mobile payments?
This is the final question and it involves identifying the gaps that are found within this
technology. It identifies areas that need improvement. This is the question that leads to
recommendations, which are meant to make this technology better and more helpful to human
beings.
Research Methodology
Figure 1 Systematic Literature Review
The review of the literature was done with a very systematic scan of online academic
journal and conference databases. The papers have been sourced from academic sources that are
peer-reviewed, working papers and conference papers while the practitioner sources are the
technical reports and the non-peer reviewed consultant report. The google scholar has hitch the
articles of a variety of sources that have been previously mentioned. The key words that aided in