Mobile Phone Technology and Its Integration with Business Processes

MOBILE PHONES
1

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
Mobile phone technology................................................................................................................3
A. Importance of chosen technology...........................................................................................3
B. Development...........................................................................................................................3
C. Description and uses...............................................................................................................4
D. Available technological platforms..........................................................................................4
E. Integrating business with technology......................................................................................4
F. Effectiveness of mobile technology as business tool..............................................................5
Relationship between management theories and digital technology...............................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9
2

INTRODUCTION
Mobile phone technology is defined as a portable and highly compact technology which
moves with the user and does not restrict utilisation with physical boundaries (Román, Rodríguez
and Jaramillo, 2018). It is characterised by two way devices for communication and a
networking technology for establishing a connection between them. One of the most crucial
feature which has reform the entire business process is typification of mobile technology with
internet based devices like smart watches, tablets and smart phones. This report will discuss the
benefits and application of mobile technology and the extent to which it has been integrated with
the business processes. It will also evaluate the development of mobile technology with business
concepts and theories.
Mobile phone technology
A. Importance of chosen technology
At the most basic level mobile technology has allowed individuals to keep the products,
services and business in their hands or pockets. With mobile technology customers are not
limited to a local shop for their needs, instead they have hundreds of options for them across the
globe (Issahaku, Abu and Nkegbe, 2018). Even businesses have got opportunity to sell and scale
their services to huge market. Online marketing, digital payments, audio-video interaction, 24
hours’ availability of services on door step and single click has been made possible with only
mobile technology. Business and customer models have transformed completely due to mobile
technology as now individuals can participate in business with only a small clickable device and
within blink of time they can access the services they want as customers. Mobile technology has
also resulted in fierce business rivalries in good terms without which economic and social growth
cannot be achieved.
B. Development
The journey of mobile technology began nearly two decades when its portability and use
was considered to be a mystery and luxury. However, with time development of android smart
phones have made this technology an extremely common and essential component of life
(Kabbiri and et.al., 2018). Easy availability and accessibility of mobile technology at low cost
has made it possible to connect each and every corner of the world. Physical distances are no
more considered to be a barrier for exchanging data. In addition to this various types of data such
as audio, video, text or even real time data streaming are possible with development of pocket
3