Managing Quality in Health and Social Care Sector: The Case Study of Stretton Nursing Home

Report on
Managing Quality in Health and Social
Care Sector:-
The Case study of Stretton Nursing Home

Table of Content
ABSTRACT.............................................................................................................3
INTRODUCTION...................................................................................................3
TASK 1.....................................................................................................................3
1.1............................................................................................................................................................3
1.2............................................................................................................................................................4
1.3............................................................................................................................................................5
TASK 2.....................................................................................................................6
2.1............................................................................................................................................................6
2.2............................................................................................................................................................6
2.3............................................................................................................................................................7
TASK 3.....................................................................................................................8
3.1............................................................................................................................................................8
3.2..........................................................................................................................................................10
3.3..........................................................................................................................................................11
TASK 4...................................................................................................................12
4.1..........................................................................................................................................................12
4.2..........................................................................................................................................................12
Recommendation...................................................................................................13
REFRENCES.........................................................................................................14

ABSTRACT
This assignment is based on various concepts which are related to quality incurred in
health and social care and it also explain perception of various stakeholders as well as
expectation of service users in prospective of quality of health. This report also describe about
various other topics such as requirement of various external, role of various agencies, impact of
poor quality on human being, strategies through which quality can be achieved as well as
management of quality can improve in an organization and industry (health and social care
sector).
INTRODUCTION
This particular report is based on Managing Quality of Stretton Nursing Home (SNH).
Main behind developing this report is analysis and determines how management of quality
affects or influence SNH working and according to that it includes some recommendation. In
health care sector ensuring of quality is very necessary, so that SNH able to fulfill need and
requirement of their service users in effective and appropriate manner.
TASK 1
1.1
In the prospective of ISO 900:2015, in the health and social care industry it is essential to
develop and maintain quality health care so that they able to serve service users or any individual
in effective manner. By this knowledge of society also get increased (Oxford Journal, 2013).
According to Freeman, 1984, stakeholders define as a group or an individual that are interested
towards an organization profit and loss. These peoples participate and monitor plans, process,
project and programme which an organization is conducting. In respect of health and social care
stakeholder can be service users, CQC, CGG, government, creditors, suppliers and many more
these are consider as external stakeholders. Moreover some internal stakeholders are staffs,
manager of a company and so on.

So according to this different stakeholder have different different prospective on health
quality which provide health services to service users.
CQC refers to a regulatory board which is also consider as external stakeholders that
particularly set standard and quality for corporation which provide health care services such as
SNH. So it is necessary that service provider take care of all the necessary things such as
environment, cleanness and many more which leads to effective place for service users. They
will also insure about low infection rate so that service user feels safe at particular place and they
will also listen to service users so that they can understand them, and then accordingly treat
them.
 On the perspective of service providers: Main perspective of providers is to serve
service user in effective manner by providing appropriate services to both service user
and staffs. For this they conduct training program so that employees enhance skills and
treat users in proper manner.
 On the perspective of service users: Service uses mainly focus on services which are
provided by service providers and its staffs in order to satisfy their needs. Service users
want effective services, affordable price, clean environment and many more
(Kingsfund.org.uk, 2018).
According to CQC in the case study of SNH, there is occurrence of improper quality of
service provided. Such as in respective organization no one is listing and solving problems and
issues of an individual.
1.2
There are various external agencies in health and social care sector such as CQC, NICE,
NMS and SCIE. The main role of these bodies to develop standard and rules for care centers,
hospitals, general clinic which provide health services and many more. Explanations of some of
major bodies are given below:-
 CQC: It refers to an independent body which generally regulates industry or sector of
health care in order to ensure that health care service providers are providing effective
and safe services. Along with this CQC also take care that service providers are giving
high quality services to users in order to satisfy their requirements in effective and