Advanced Communication Skills
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Added on 2023-01-30
About This Document
This ebook explores advanced communication skills and techniques that can help individuals improve their ability to convey thoughts and ideas effectively. It covers topics such as the importance of communication, the difference between communication skills and advanced communication skills, and various advanced communication skills such as building rapport and using linguistic tools. The ebook also provides a review of communication basics and offers tips for removing barriers to effective communication.
Advanced Communication Skills
Added on 2023-01-30
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MTD TRAINING
ADVANCED COMMUNICATION
SKILLS
LADE KOSTENLOSE STUDIENBÜCHER AUF
STUDENTENSUPPORT.DE
KEINE REGISTRIERUNG NOTWENDIG
ADVANCED COMMUNICATION
SKILLS
LADE KOSTENLOSE STUDIENBÜCHER AUF
STUDENTENSUPPORT.DE
KEINE REGISTRIERUNG NOTWENDIG
Download free ebooks at BookBooN.com2
MTD Training
Advanced Communication Skills
MTD Training
Advanced Communication Skills
Download free ebooks at BookBooN.com3
Advanced Communication Skills
© 2010 MTD Training & Ventus Publishing ApS
ISBN 978-87-7681-661-2
Advanced Communication Skills
© 2010 MTD Training & Ventus Publishing ApS
ISBN 978-87-7681-661-2
Download free ebooks at BookBooN.comAdvanced Communication Skills
4
Contents
Contents
Preface 7
1. Introduction – Advanced Communication Skills 9
1.1 The Importance of Communication 9
1.2 What Is the Difference between Communication Skills and Advanced
Communication Skills? 9
1.3 Which Advanced Communication Skills? 10
2. Review of Communication Basics 11
2.1 Introduction 11
2.2 The Communication Process 11
2.2.1 Source 13
2.2.2 Message 14
2.2.3 Encoding 14
2.2.4 Channel 14
2.2.5 Decoding 15
2.2.6 Receiver 16
2.2.7 Feedback 16
2.2.8 Context 16
2.3 Elements of Communication 17
2.3.1 Non-Verbal Communication (Tone of Voice & Body Language) 17
2.3.2 Verbal Communication 20
2.4 Taking Your Communication Skills to the Next Level 21Wir suchen Mitarbeiter, die sich nicht über die flachen Witze
vom Chef freuen. Sondern über die fl achen Hierarchien.
Fairness und Respekt sind unsere Lieblingstugenden. Sowohl innerhalb der
einzelnen Teams als auch zwischen den Hierarchie-Ebenen. Denn nur so kann
man interdisziplinär und Hand in Hand arbeiten. Dies gewährleistet den Wissens-
transfer innerhalb des Unternehmens, gibt uns wichtige Impulse und sorgt dafür,
dass es bei uns immer wieder Erfolge zu feiern gibt. Über diese freuen sich
Michael, Dina und Hendrik gemeinsam. Und vielleicht auch bald mit Ihnen.
KPMG. Willkommen im Team.
www.kpmg.de/careers
© 2010 KPMG AG Wirtschaf tsprüfungsgesellschaf t, eine Konzerngesellschaf t der KPMG Europe LLP und Mitglied des KPMG-Netzwerks unabhängiger Mitgliedsfirmen, die KPMG International Cooperative („KPMG
International“), einer juristischen Person schweizerischen Rechts, angeschlossen sind. Alle Rechte vorbehalten. KPMG und das KPMG-Logo sind eingetragene Markenzeichen von KPMG International. Printed in Germany.
Please click the advert
4
Contents
Contents
Preface 7
1. Introduction – Advanced Communication Skills 9
1.1 The Importance of Communication 9
1.2 What Is the Difference between Communication Skills and Advanced
Communication Skills? 9
1.3 Which Advanced Communication Skills? 10
2. Review of Communication Basics 11
2.1 Introduction 11
2.2 The Communication Process 11
2.2.1 Source 13
2.2.2 Message 14
2.2.3 Encoding 14
2.2.4 Channel 14
2.2.5 Decoding 15
2.2.6 Receiver 16
2.2.7 Feedback 16
2.2.8 Context 16
2.3 Elements of Communication 17
2.3.1 Non-Verbal Communication (Tone of Voice & Body Language) 17
2.3.2 Verbal Communication 20
2.4 Taking Your Communication Skills to the Next Level 21Wir suchen Mitarbeiter, die sich nicht über die flachen Witze
vom Chef freuen. Sondern über die fl achen Hierarchien.
Fairness und Respekt sind unsere Lieblingstugenden. Sowohl innerhalb der
einzelnen Teams als auch zwischen den Hierarchie-Ebenen. Denn nur so kann
man interdisziplinär und Hand in Hand arbeiten. Dies gewährleistet den Wissens-
transfer innerhalb des Unternehmens, gibt uns wichtige Impulse und sorgt dafür,
dass es bei uns immer wieder Erfolge zu feiern gibt. Über diese freuen sich
Michael, Dina und Hendrik gemeinsam. Und vielleicht auch bald mit Ihnen.
KPMG. Willkommen im Team.
www.kpmg.de/careers
© 2010 KPMG AG Wirtschaf tsprüfungsgesellschaf t, eine Konzerngesellschaf t der KPMG Europe LLP und Mitglied des KPMG-Netzwerks unabhängiger Mitgliedsfirmen, die KPMG International Cooperative („KPMG
International“), einer juristischen Person schweizerischen Rechts, angeschlossen sind. Alle Rechte vorbehalten. KPMG und das KPMG-Logo sind eingetragene Markenzeichen von KPMG International. Printed in Germany.
Please click the advert
Download free ebooks at BookBooN.comAdvanced Communication Skills
5
Contents
3. Examining the Communications Process 22
3.1 Introduction 22
3.2 Types of Input 23
3.3 Filters 24
3.3.1 Values 25
3.3.2 Beliefs 25
3.3.3 Past Experiences 26
3.3.4 Prejudices 26
3.3.5 Feelings 28
3.3.6 Environment 28
3.4 The Internal Map, Internal State, and Behavior or Response 28
3.5 Why This Matters 29
4. Internal Representation 30
4.1 Introduction 30
4.2 Internal Representation of Our World 30
4.3 Language as a Representational System 31
4.4 Verbal Clues 33
4.5 Visual Representation System 36
4.6 Auditory Representational System 37
4.7 Kinaesthetic Representational System 38
4.8 Auditory Digital Representational System 38
4.9 Eye Movements as an Indication 39
4.9.1 Visual Recall 40
4.9.2 Visual Construct 41Einschnitt.de
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5
Contents
3. Examining the Communications Process 22
3.1 Introduction 22
3.2 Types of Input 23
3.3 Filters 24
3.3.1 Values 25
3.3.2 Beliefs 25
3.3.3 Past Experiences 26
3.3.4 Prejudices 26
3.3.5 Feelings 28
3.3.6 Environment 28
3.4 The Internal Map, Internal State, and Behavior or Response 28
3.5 Why This Matters 29
4. Internal Representation 30
4.1 Introduction 30
4.2 Internal Representation of Our World 30
4.3 Language as a Representational System 31
4.4 Verbal Clues 33
4.5 Visual Representation System 36
4.6 Auditory Representational System 37
4.7 Kinaesthetic Representational System 38
4.8 Auditory Digital Representational System 38
4.9 Eye Movements as an Indication 39
4.9.1 Visual Recall 40
4.9.2 Visual Construct 41Einschnitt.de
BraWo-FutureDirekt & PrepaidCard
Finanziell überall flexibel - jetzt beraten lassen!
Startklar ins Leben!
*
* bis einschließlich 27 Jahre
Please click the advert
Download free ebooks at BookBooN.comAdvanced Communication Skills
6
Contents
4.9.3 Auditory Recall 41
4.9.4 Auditory Construct 41
4.9.5 Kinaesthetic 42
4.9.6 Internal Auditory 42
4.10 Phrases for Use in Response to Each Representational System 43
5. Building Rapport 45
5.1 Introduction 45
5.2 Six Steps to Building Rapport 45
5.2.1 Match the Person’s Sensory Modality 46
5.2.2 Mirror the Person’s Physiology 47
5.2.3 Match the Person’s Voice 47
5.2.4 Match the Person’s Breathing 48
5.2.5 Match the Way the Person Deals with Information 48
5.2.6 Match Common Experiences 49
5.3 Calibration 49
5.4 Pereceptual Positions 50
6. Tools for Advanced Communication 53
6.1 Introduction 53
6.2 Reframing 53
6.3 Linguistic Tools for Advanced Communicators 56
7. Resources 58I can shape the future. Every day.
The E.ON graduate program requires my energy and creative input. In exchange I get to work with up-to-date
technologies in a team that supports my professional development. What about you?
Your energy shapes the future.
www.eon-career.com
Julian Lienich, engineer
Please click the advert
6
Contents
4.9.3 Auditory Recall 41
4.9.4 Auditory Construct 41
4.9.5 Kinaesthetic 42
4.9.6 Internal Auditory 42
4.10 Phrases for Use in Response to Each Representational System 43
5. Building Rapport 45
5.1 Introduction 45
5.2 Six Steps to Building Rapport 45
5.2.1 Match the Person’s Sensory Modality 46
5.2.2 Mirror the Person’s Physiology 47
5.2.3 Match the Person’s Voice 47
5.2.4 Match the Person’s Breathing 48
5.2.5 Match the Way the Person Deals with Information 48
5.2.6 Match Common Experiences 49
5.3 Calibration 49
5.4 Pereceptual Positions 50
6. Tools for Advanced Communication 53
6.1 Introduction 53
6.2 Reframing 53
6.3 Linguistic Tools for Advanced Communicators 56
7. Resources 58I can shape the future. Every day.
The E.ON graduate program requires my energy and creative input. In exchange I get to work with up-to-date
technologies in a team that supports my professional development. What about you?
Your energy shapes the future.
www.eon-career.com
Julian Lienich, engineer
Please click the advert
Download free ebooks at BookBooN.comAdvanced Communication Skills
7
Preface
Preface
Are you looking to take your communication skills onto the next level?
Do you want to be able to tap into other’s wavelengths be able to influence at will?
Have you ever wondered what the master communicators do and how they seem to make it look so easy?
In this textbook you’ll will take your communication skills to another galaxy! You’ll discover how people
think, how they process information and what goes on behind the scenes (i.e in everyone’s brain) so you
can tailor your communications to get what you need and the desired outcomes.
Sean McPheat, the Founder and Managing Director of management
development specialists, MTD Training is the author of this publication. Sean
has been featured on CNN, BBC, ITV, on numerous radio stations and has
contributed to many newspapers. He’s been featured in over 250 different
publications as a thought leader within the management development and
training industry.
MTD has been working with a wide variety of clients (both large and small) in the UK and
internationally for several years.
MTD specialise in providing:
In-house, tailor made management training courses (1-5 days duration)
Open courses (Delivered throughout the UK at various locations)
Management & leadership development programmes (From 5 days to 2 years)
Corporate and executive coaching (With senior or middle managers)
MTD provide a wide range of management training courses and programmes that enable new and
experienced managers to maximise their potential by gaining or refining their management and
leadership skills.
Our team of highly skilled and experienced trainers and consultants have all had distinguished careers in
senior management roles and bring with them a wealth of practical experience to each course. At MTD
Training we will design and deliver a solution that suits your specific needs addressing the issues and
requirements from your training brief that best fits your culture, learning style and ways of working.
7
Preface
Preface
Are you looking to take your communication skills onto the next level?
Do you want to be able to tap into other’s wavelengths be able to influence at will?
Have you ever wondered what the master communicators do and how they seem to make it look so easy?
In this textbook you’ll will take your communication skills to another galaxy! You’ll discover how people
think, how they process information and what goes on behind the scenes (i.e in everyone’s brain) so you
can tailor your communications to get what you need and the desired outcomes.
Sean McPheat, the Founder and Managing Director of management
development specialists, MTD Training is the author of this publication. Sean
has been featured on CNN, BBC, ITV, on numerous radio stations and has
contributed to many newspapers. He’s been featured in over 250 different
publications as a thought leader within the management development and
training industry.
MTD has been working with a wide variety of clients (both large and small) in the UK and
internationally for several years.
MTD specialise in providing:
In-house, tailor made management training courses (1-5 days duration)
Open courses (Delivered throughout the UK at various locations)
Management & leadership development programmes (From 5 days to 2 years)
Corporate and executive coaching (With senior or middle managers)
MTD provide a wide range of management training courses and programmes that enable new and
experienced managers to maximise their potential by gaining or refining their management and
leadership skills.
Our team of highly skilled and experienced trainers and consultants have all had distinguished careers in
senior management roles and bring with them a wealth of practical experience to each course. At MTD
Training we will design and deliver a solution that suits your specific needs addressing the issues and
requirements from your training brief that best fits your culture, learning style and ways of working.
Download free ebooks at BookBooN.comAdvanced Communication Skills
8
Preface
Our programmes are delivered when and where you need them! We believe that training should be fun,
highly interactive and provide “real world” practical techniques and methods that you can use back in the
office – and that’s exactly what we provide.
Download A FREE Self Study Management Course
Please visit our website www.m-t-d.co.uk for further details about the services that we offer and to also
download a FREE Self Study Management Course
Contact MTD:
Online:
Web: www.m-t-d.co.uk
Email: info@m-t-d.co.uk
Telephone:
From The UK: 0800 849 6732
International: ++ 44 2476 233 151
8
Preface
Our programmes are delivered when and where you need them! We believe that training should be fun,
highly interactive and provide “real world” practical techniques and methods that you can use back in the
office – and that’s exactly what we provide.
Download A FREE Self Study Management Course
Please visit our website www.m-t-d.co.uk for further details about the services that we offer and to also
download a FREE Self Study Management Course
Contact MTD:
Online:
Web: www.m-t-d.co.uk
Email: info@m-t-d.co.uk
Telephone:
From The UK: 0800 849 6732
International: ++ 44 2476 233 151
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