Assignment on Emotional Intelligence Management
6 Pages1621 Words68 Views
Added on 2021-05-12
Assignment on Emotional Intelligence Management
Added on 2021-05-12
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MUBS-BALEmotional Intelligence Management WorkshopName : Professional: 19/11/2020Page | 1
MUBS-BALEmotional Intelligence Management WorkshopEmotional Intelligence In 1990s, managers were not accustomed to the idea of emotional intelligence. However, all people knew, then, in their deep hearts that emotional intelligence is as important as the intelligence quotient for the organizations; but this was not discussed before that time. These ideas pushed towards the ability for a good alter, and people started to improve in work and in life by working on their emotional intelligence, efficiency and effectiveness. Emotional intelligence is the ability to understand and manage emotions, and to recognize and influence the emotions of those around you. And being an emotionally intelligent individual means that you should have: self-awareness, self-management, social awareness, and relationship management. Understanding oneself from all sides the positive and negative ones, the strength, emotions and weaknesses; makes the individual understands others’ emotions and takes better decisions. Becoming self-aware can helps him/her regulates both behaviorsand emotions. Knowing self-emotions and taking time to process them, helps in enhancing self-response and improves the goodwill. However the results of emotional intelligence were outstanding, working on the individuals only was not enough. The real challenges in the organizations are between teams, and the work that is done between them. So the manager should have an aim toenhance the work of the teams.Page | 2
MUBS-BALEmotional Intelligence Management Workshop Before studying in the reasons that let the teams to build their emotional intelligence, we all agree about making teams more effective in work, is critical. The studies done on the task processes which shows the most successful team, says that if this team is successful in this process, the other teams can do it by following the same way. And this is far from being true, because conditions may change so results also will change. The group to be effective, it should have 3 traits: trust between group members, a sense of group identity, and sense of group efficacy. If these traits are missing, work could be achieved, however, team may not fully engage. That is why to be more effective, there must be emotional intelligent norms in this team. So then, trust, identity and efficacy of the group will be built and there will be more participation, corporation, and intelligence that lead to better decisions, more creative solutions and higher productivity. Building group’s norms can build emotional capacity which in its way influences emotions constructively. This leads for the group of emotionally intelligent members, to be an intelligent group also. The latter, is more complicated than emotionally intelligent individuals, because group have more interactions at several levels. Individual emotional intelligence is that a person with EI is acknowledged and aware of emotions and can control them; and this goes into two directions, toward oneself and towards others in which we can call these directions “Personal Competence” and “Social Competence”. On the other side, a group, in addition to being aware of the members’ emotions, and the group’s mood; it must be aware of the emotions of other groups and also the persons outside the limits of its operation. Working with individuals’ emotions is very important. In some cases, members of a team have the same level of emotion wavelength, otherwise, the team has to be more emotionally intelligent to encounter a case or a problem a member could cause. Some teams could be able to do this simultaneously, this can happen by growing norms in which a group can recognize that listening and understanding a member could improve the member’s morale to coordinate more. Also seeing from a member point of view may help in building a high emotional intelligence. Seeing a one-by-one opinion and perspective is always better than only taking the majority opinion. This can ensure that all members’ opinions are important and their work and effort are valued, so they will work harder the next time with a trust that they will be listened well. This is how working on emotions could succeed.Page | 3
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