My Health Record - A System for Tracking Mental Health Issues

This report discusses about a system called My Health Record that is being developed by Headspace to keep a track record of the health issues of each patient. It focuses on the problem for developing this system, its capabilities, and benefits.

Running head: MY HEALTH RECORD
My Health Record
Name of the Student
Name of the University
Author’s Note:

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Table of Contents
Introduction......................................................................................................................................2
Problem............................................................................................................................................2
Capabilities......................................................................................................................................3
Benefits............................................................................................................................................3
Conclusion.......................................................................................................................................4
References........................................................................................................................................5

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Introduction
This report is based on an organization called Headspace that deals with the youth
of the age around 12 to 25 who are suffering from mental health issues. This report discusses
about a system that this organization is planning to build in order to keep a track record of the
health issues of each patient. It focuses on the problem for developing this system. It also talks
about the capabilities and benefits of the building this ‘My Health Record’ system.
Problem
The problem that is seen in this case study is major. There is an organization named
‘Headspace’. It is located in New South Wales. This organization works for the youth. It takes
care of the youth who are around 12 to 25 years of age and are facing serious mental issues. Most
of the youth are facing the problem of anxiety and depression. New South Wales is facing an
alarming increase in the number of suicides of the youth, mostly in the age group in-between 16
to 24. The organization has observed that when a patient comes to the organization due to some
mental health problems then they have to talk with several professionals to detect their problem.
They face a lot of problem in talking to so many professionals (Kuperman, Gardner & Pryor,
2013). It has been seen that initially they open up and speak out their heart at the first time. But
as the time passes by, they start speaking very less. For example, they might speak to the case
worker initially, then come the turn of medical staff of the emergency ward, like a psychologist
or psychiatrist, general practitioner and many more. There can be cases where the patient has
spoken out their heart to the general practitioner but it was really of no use because that was the
case for a psychiatrist. But when the psychiatrist had come to speak at that time the patient did
not say much. This caused problem in solving the issue of the patient (Haux et al., 2013). If the

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patient does not speak out their heart then this can lead to severe issues. The doctors need to
figure out the real problem in order to track and solve the matter. So here it can be seen that the
story of the patient is lost. The organization needs a well developed system for recording the
story of these patients at the first time of their narration.
Capabilities
The organization called ‘Headspace’ that is located in New South Wales is
planning to build and develop a system for keeping the record of the patients. The name of the
system is ‘My Health Record’. This system is an information system that is capable of storing,
collecting and organizing the information. It is an integrated form of system (Boulware et al.,
2016). This system records the story of the patient when it is told for the first time. It stores the
file in a video format. This system is enabled with the facilities of providing sub titles also. If a
professional is unable to understand what the patient is speaking then he or she can opt for the
sub title option and read it to get a clear idea of the problem (Abdelhak, Grostick, & Hanken,
2014). After storing the file, it can be sent to all the professionals for taking a decision as to who
will be able to solve the issue. This system will facilitate the professionals to solve the problem
properly
Benefits
There are several benefits of building and deploying this system. The organization
will be able to overcome the main problem which it was facing. `My Heath Record’ system
stores the story of the patient when it is narrated for the very first time (Lee, Ramayah & Zakaria,
2012). It will save time and energy of the patient as well as the professionals. Previously it was a
time consuming process where the patient had to repeat the same story again and again. Later on

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they even stopped telling their problems in details. This led to severe issues regarding detecting
and solving the problems. This system will simplify the process of storing and detecting the
problem of each patient (Bajdor & Grabara, 2014). `My Health Record’ is an integrated
information system that will also help the organization to save cost.
Conclusion
This report concludes that an integrated IT system called ‘My Health Record’ is
extremely essential for the Headspace organization. This helps to resolve the problem of lost
record of all the patients. This system is cost effective and also time saving. It helps the
organization to resolve the mental health issues of the patients in a correct way.

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References
Abdelhak, M., Grostick, S., & Hanken, M. A. (2014). Health Information-E-Book:
Management of a Strategic Resource. Elsevier Health Sciences.
Bajdor, P., & Grabara, I. (2014). The Role of Information System Flows in Fulfilling
Customers’ Individual Orders. Journal of Studies in Social Sciences, 7(2).
Boulware, L. E., Cooper, L. A., Ratner, L. E., LaVeist, T. A., & Powe, N. R. (2016).
Race and trust in the health care system. Public health reports.
Haux, R., Winter, A., Ammenwerth, E., & Brigl, B. (2013). Strategic information
management in hospitals: an introduction to hospital information systems. Springer Science &
Business Media.
Kuperman, G. J., Gardner, R. M., & Pryor, T. A. (2013). HELP: a dynamic hospital
information system. Springer Science & Business Media.
Lee, H. W., Ramayah, T., & Zakaria, N. (2012). External factors in hospital information
system (HIS) adoption model: a case on Malaysia. Journal of medical systems, 36(4), 2129-
2140.