This presentation outlines the marketing plan for Nando's restaurant, including its background information, mission statement, goals, SWOT analysis, and action plan. It aims to increase sales and customer satisfaction.
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MARKETING PLAN FOR NANDO’S
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BACKGROUND INFORMATION •Nando's is a South African restaurant chain, which is specialised in preparing Portuguese food such as peri-peri style chicken dishes. It was founded in year 1989 in Johannesburg by Mozambique-born Fernando Duarte and south African Born Robert Brozin. Nando's operated over 1000 outlets in 35 different countries. In year 2010 it was the world's top 30 hottest marketing brand alongside.
MISSION STATEMENT •Nando's aim is to deliver the best experience to the clients. They aim to take their customers on a voyage through their food. They provide a traditional hospitality and support clients with warmth and fun.
GOALS OF MARKETING PLAN •Nando's targets the people who enjoy a nice casual dining experience at a nice atmosphere with a lip smacking food offered by Nando's. •They targets the group of young population that are of age group of 18-35 years. •They offer the food at affordable price which the targeted age group can easily manage, providing a good quality of service and products. •Monitoring is done by amount of sales carried across the countries which results in checking amount of customers which visited, this monitors the growth and development is carried out. •Evaluation is carried by the sales which can be done by the sales which can evaluate the performance of Nando's.
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SWOT ANALYSIS Strengths: •Nando's focuses on interior which tends to change in lesser span of time which attracts customers. •Nando's have a limited menu which have a wide popularity across the globe. •With the ambience and delicious food they have a list of satisfied customers including various celebrities'. Weakness: •As Nando's are with limited menu and focuses on particular segment of people they have limited popularity across different nations. •They have gained popularity over one particular taste which limits many of the customers. •They have limited dishes, this ensures limited cuisines which misses out the local taste. They ask for a huge sum of money for franchising. Opportunities: •They have more awareness of global cuisine which welcomes wide variety of the customers. •They can include local cuisines which can help in generation of huge turnover Threats: •they have low barriers for entry there are many restaurant which offers same dishes. •Cooks and chefs tends to start their own restaurant which have a wider experience. This is a major threat to Nando's.
SETTING GOAL OBJECTIVES: •Nando's needs to expand over five more food joints within the running year. •Nando's needs to increase the in-fall of customers by 50%. •Increase the sales by various strategies.
MARKETING PLAN: ACTION PLAN •Aims to set up the target of increasing business and sales by improvising the menu. •Various social media platforms needs to used for promotion and increase of sales. •Various offers needs to be introduced to attract more customers. •Measurable steps needs to be set to bind new customers with services. •Various pros and cons needs to be evaluated which can be used to impact the customers. •Achievable resources needs to be set and which helps in moving business forward.
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CONCLUSION •This study states the marketing plan of Nando's restaurant which aims to increase the sales and services which offers the customers with benedictory service, satisfying customers. This study includes the action plan which needs to be carried out by the restaurant to satisfy customers and increase sales and market values of Nando's restaurant.
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