Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1...........................................................................................................................................1In Hilton Group identify the roles of Information Technology in terms of success or failure.. .1Discuss social and ethical issues which pertain to running businesses. .....................................3Differentiate between different types of networking technologies.............................................5CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
INTRODUCTIONInformation Technology (IT) can be described as use of any computers or other physicaldevices used to create, store, secure, exchange and process all forms of electronic data. It hasmade the business easy to operate in any part of the world. It provides a platform were there isfree flow of of transactions at global level. Hilton Group was founded around 99 years ago. Thisreport includes use of IT in business leads to success air failure. Also, highlights on differenttypes of networking technologies used in business. Additionally,social and ethical issuesassociated with technology is also discussed. Whereas, role of information technology inmanagement is also highlighted in the report (Andrade and Doolin, 2016). TASK 1In Hilton Group identify the roles of Information Technology in terms of success or failure.Hilton Group is an American multinational hospitality company which franchise andmanages a broad portfolio of resorts and hotels across the globe. Hotel was founded by ConradHilton in the year 1919. In current times firm is led by Christopher J. Nassetta. Here, are some ofthe subsidiaries given by the company to it's customers are, double Tree, Hilton Hotels and resortetc. Information technology has greatly affected Hilton group worldwide. It helped the businessto sustain in the competitive market as well helped to bind loyal customers towards the service. The role of information technology in terms of success are explained below: Management Information Systems: Hilton group uses MIS tools by which data can beaccessed and it summarize information to support decision making tasks in an organization. Ithelps the manager of the hotel to access data anytime at any place for quick decision makingwhich helps the business to grow in the competitive market. Online Bookings: Information technology has open the door of online booking facilitiesin the business. Hilton group uses this to attract customers and the chances of switching to othercompany decrease. It also helps the firm to increase sales volume of the services and is able toset standards for other businesses (Avgerou and Walsham, 2017). An enhanced guest experience in hotels: By the use of Information technology HiltonGroup can grab the attention of the potential customers from the time they visited the firmswebsite. It plays an instrumental role in enhancing the guest experience in the hotel. It in directly1
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