Non-verbal Communication

Running head: NON-VERBAL COMMUNICATION 1
Non-verbal Communication
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NON-VERBAL COMMUNICATION 2
Table of Contents
Introduction......................................................................................................................................3
What is non verbal communication?...............................................................................................3
The role of non verbal communication in a business environment.................................................4
Advantages of non-verbal communication in business environment..............................................5
Conclusion.......................................................................................................................................6
References........................................................................................................................................7

NON-VERBAL COMMUNICATION 3
Non-verbal Communication
Introduction
When we talk about ‘communication’ in a business environment we normally imply ‘what we
say’: or in other words, the words that we use. Nevertheless, interpersonal communication is
involves much more than just the precise connotation of words, and the message or information
which they express. Also, interpersonal communication encompasses embedded messages,
whether deliberate or not that are articulated through nonverbal behaviors. Nonverbal
communication includes the tone, gestures displayed through body language (kinesics), pitch of
the voice, facial expressions, and the physical distance between the message sender and the
receiver (proxemics).
What is non verbal communication?
Non-verbal communication, also called manual language, refers to the process of conveying
messages without the use of words, either written or spoken (Mavridis, 2015). It is a
nonlinguistic sending and receiving of messages through tactile, auditory, visual as well as
kinesthetic (physical) channels. Nonverbal communication (NVC) includes usage of visual cues
like body language (kinesics), physical appearance/environments, distance (proxemics) and of
touch (haptics), and of voice (paralanguage). It can as well include usage of patterns of fixation,
rate of recurrence of glances, and wink rate (oculesics), pupil dilation, time (chronemics) and eye
contact and the acts of looking at the same time as talking and listening. Same way speech
contains non-verbal essentials called paralanguage, including voice quality, pitch, rate, speaking
style, and loudness, and prosodic features like stress, intonation, and rhythm, so written texts