Ineffective Communication in Nursing

Nursing

Contents
INTRODUCTION.......................................................................................................................................3
MAIN BODY..............................................................................................................................................3
Provide an analysis of the chosen scenario showing where there is ineffective communication
between the nurse and patient...............................................................................................................3
Explain the concept of care that is relevant to the chosen scenario and how it contributes to achieving
effective therapeutic communication......................................................................................................4
Explain the strategies, skills and approaches that best support therapeutic communication between
the nurse, patient and family in the chosen scenario for best patient outcomes...................................4
Reflect on your emerging health literacy skills relative to the case study...............................................5
CONCLUSION...........................................................................................................................................6
REFERENCES............................................................................................................................................7

INTRODUCTION
Proving services by the Aged care centre a nurse’s are considered as professional services
as well as it is considered that these nurses know how to handle each and every situation in
effective and successfully manner so that patient feel comfortable (Carl and et. al. 2020). The
respective report is based on a graduate registered nurse (GRN) at the aged care facility who gets
the responsibility of patient named Mrs. Pamela Jones who is 78 years old and are facing issues
related to confusion as well as disorientation in facilities. Mostly she is crying and visible upset,
when nurse visit to her and start assisting she feel frustrated as well as she also failing memory.
So nurse ask for the nurse who take care of respective patient today and she pushes out away.
The patient lady son arrive and asked with the nurse who is treating lady in evening that what
happen but at that time she didn’t know anything. The main aim of developing this report is to
understand situation and identify effectiveness of communication at healthcare sector.
MAIN BODY
Provide an analysis of the chosen scenario showing where there is ineffective communication
between the nurse and patient.
In every industry communication is necessary because through that one person can
understand others perspective properly as well as that will also ensuring that they are satisfied
and understanding each other. in respect of nursing industry it is essential for all nurses, doctor,
patient and their family to make effective communication so that they can understand situation
properly which help nurses as well as doctors in performing their duties effectively (Cho and et.
al. 2020). In respect of case study which is given is related to the graduate registered nurse
(GRN) and she is appointed to provide case to Mrs. Pamela Jones who is 78 years old and she is
experiencing issues that is related to disorientation as well as confusion in different specially in
determining beds. GRN is allotted for the evening and night shift and when she is performing
their duty to assess respective lady she started frustrated, so in order to understand case GRN
asked for the morning nurse so that they can treat patient accordingly and effectively. But at the
same time Mrs. Jones son came and ask GRN what happen, my mother didn’t look this much not
before and so on. Due to this situation GRN feel discomfort able as well as her confident get
decrease. So by respective case it is determined that there is ineffective communication among
the nurse and patient as Mrs. Jones son start putting questions without understanding whole