Effectiveness of Training in Improving Interpersonal Communication Skills in Nursing

Running head: NURSING
Nursing
Name of the Student
Name of the University
Author Note

1
NURSING
Abstract
The research project deals with assessment of effectiveness of training in improving the inter-
personal communication skills and how this inter-personal communication skill can be used
in the generation of therapeutic relationships in order to improve the patient's outcome.
Before the conduction of the interview a literature review was conducted in order to find the
research gap. Research gap revealed that there are no research undertaken so far in order to
assess the effectiveness of training process for the improvement of the inter-personal training
skills and how the nurses can apply the same in order to improve the patient's outcome. Data
collected from 3 different nurse managers operating in hospital and has experience in giving
nursing training. The interview-transcript was accessed by Interpretive Phenomenological
Analysis (IPA) and this lead to the evolution of two different themes. The themes highlighted
that training is helpful in improving inter-personal communication skills of the nurses which
in turn helps to improve the patient's outcome. The thematic analysis also highlighted that
training must be given through sharing of live feedbacks.

2
NURSING
Table of Contents
Research question.......................................................................................................................3
Literature Review.......................................................................................................................3
Relevance to nursing knowledge...............................................................................................4
Research gap..............................................................................................................................6
Project Framework.....................................................................................................................7
Method of data collection...........................................................................................................8
Method of data-analysis.............................................................................................................8
Findings of the research.............................................................................................................9
Conclusion................................................................................................................................10
References................................................................................................................................11
Appendix..................................................................................................................................13

3
NURSING
Research question
Whether nurse training is helpful in generating inter-personal communication skills (I:
intervention) among the nursing professionals (P: population) which in turn helps to develop
therapeutic relationship with the patient and improving the outcome of care (O: outcome)
Literature Review
Nursing in the healthcare domain mainly focus on serving the requirement of the
people both under the biopsychosocial and spiritual domain. A comprehensive nursing
practice not only requires in-dept nursing knowledge but also requires effective inter-personal
communication skills along with other technical abilities (Kourkouta & Papathanasiou,
2014). Kourkouta and Papathanasiou (2014) argued that the profession of nursing is guided
by a scientific method, which encompasses exercise and implementation of the nursing
practice through proper dialogue delivery. Delivery of the dialogue can be achieved via
exercising proper inter-personal communication skills (verbal and non-verbal communication
skills). Proper interpersonal communication skills helps in proper exchange of the
information with proper thoughts and feelings and this help the patients and their family of
carers to participate in the informed decision making process (Kourkouta & Papathanasiou,
2014). The study conducted by McCarthy, Trace and O'Donovan (2014) highlighted that the
social and behavioural factors of the nursing professionals is an important pillar of the
science of nursing. The proper inter-personal communication skills help the nursing
professionals to not only communicate with the patient’s information in an ordered manner
but also help the nursing professionals to maintain the proper body language. Execution of
the proper body language with active listening and maintenance of the proper eye –contact
help the nursing professionals to connect with the patients and their feelings. In this way
integration of the inter-personal communication skills help to elevate the psychological