The project aims to educate senior management about the nursing staffing shortage, its causes, and potential solutions. The study uses a questionnaire as the primary data collection method, with organized interviews serving as a secondary method. The quality milestone is set as ensuring that services offered to clients are of high standard. Information technology plays a crucial role in managing workflow efficiently. External benchmarks are applied to improve performance, while internal benchmarks help identify areas for improvement. The timeframe for evaluation and re-evaluation should be adequate to facilitate effective decision-making.