Objectives Performance of Ntuc Company Assignment

Objectives 1
OBJECTIVES PERFORAMNCE OF NTUC COMPANY
By (Name)
Course
Tutor
Institution
Location
Date

Objectives 2
Table of Contents
Part One.........................................................................................4
Business Operation Components at NTUC.................................................4
Why Customers Shop Online at NTUC......................................................6
Problem to be Faced by NTUC when it change its Business Model.....................6
Appropriate Models............................................................................6
Response to Parcel Conundrum by NTUC..................................................7
Customers Experience.........................................................................8
Way of Serving Customers Better at NTUC................................................8
Part Two.........................................................................................8
Rich Picture (hand drawn Attached).........................................................8
Root Definition.................................................................................9
CATWOE Analysis.............................................................................9
B and M Process Map “AS IS” Diagram...................................................11
B and M Process Map “TO BE” Diagram..................................................12
Part Three..........................................................................................13
Implementation of the New Process........................................................13
Balanced Scorecard and its Perspectives...................................................17

Objectives 3
Financial Perspective............................................................................17
Customers Perspective.......................................................................18
Internal Business Perspective...................................................................19
Learning and Development Perspective.......................................................20
References List...................................................................................21

Objectives 4
Part One
Essential Components for Effective Operations Management at NTUC’s
According to Journal written by Altamony et al. (2016, p. 690 -703) “International
Journal of Business Management and Economic Research” suggests that operation management
is termed has the administration processes that transform inputs into outputs. The outputs include
products and services that are adding value to the NTUC’s consumers within Singapore.
Furthermore, the operation management can be described has the crucial company function
which deals with and is costumers key workforce of an organization. However, it is the
organizational aspect which implements and accomplishes the company strategy (Ali and Miller
2017, pp. 666-692). Thus, NTUC’s have to established a comprehensive and well-planned
strategy to manage and oversee the company operations, because a high consumer’s satisfaction
and minimized labour cost is difficult to be achieved for the organization to improvement
relative attainment in the market domain. The four constituent for effective operation
management at NTUC’s include the supply, effectiveness, reliability and flexibility, and
superiority control.
Supply
The NTUC’s have to include supply to work with from a specific region or place when it
comes to operational management of the organization (Birinci, Berezina and Cobanoglu 2018,
p.87). For instance, the service providers companies the supply tends primarily information
though administrative centre supplies and hardware are as well as the significant aspects in
supply. For manufacturers organization the supply is the raw products or materials the company
acquires to synthesis its products. However, the organization supply has to be dependable and

Objectives 5
cost effective, for the company to obtain the resources at relative low prices. In addition, the
NTUC’s have elaborative supply chain plans to locate relative low prices, in which the end
products will not be expensive to the consumers (Massa, Tucci and Afuah 2017, p. 75). Hence,
adding customers’ value at the organization.
Effectiveness
Efficiency at NTUC’s is being seen has the key objective in business operations.
Effectiveness focus starts with the practices including the system administration and lean
administration to be utilized principally in production circles (Brewster 2017, pp. 22-35).
However, the main goal of company effectiveness is to produce variety and various products in a
short period of time to keep up with the customers’ value (Bates et al. 2018, pp. 15-43).
Consistency and Adaptability
The components provide a motivating tension in company operations. Conversely,
operations are required to be reliable for the satisfaction of the customer’s choices. NTUC’s
managers and supervisors have to know that it is necessary to produce a certain number of
products units to meet potential customers’ demands despite of what might come through
(Brewster 2017, pp. 22-35). The company also needs enough flexibility to change with
technology advancement and current market trends in embracing new practices to maintain the
operation competent.
Quality Mechanism
Although the phases of operating procedures are significant as the company must assess
its effort at the conclusion of the practice. Quality mechanisms analyses the company ending
products and finding out the defects and how the defects can be amended. However, utmost

Objectives 6
organization only allows a certain level of delinquent but some do not accept any defects of their
products (Massa, Tucci and Afuah 2017, p. 73). Therefore, the quality control helps the NTUC’s
to improve its product flow as well as solving minor issues which might result into major
problems in the future. Hence, enhancing customers’ value at NTUC’s.
Why Costumers are Shopping Online at NTUC
Nasri et al. (2017, pp. 9511-9521) observed that the main reason why consumers shop
online at NTUC’s company are the following, customer’s convenience, the better prices at
NTUC’s, variety of commodities that are available online at NTUC’s, avoidance of
overcrowding at shopping centres, small expense being incurred by the clients, inconspicuous
purchasing and compulsive shopping. The main factors at NTUC have enabled the company to
perform well compared to its competitors.
Problems faced by NTUC when changing its Business Model
The problems which are likely to face by NTUC’s when it is changing from its tradition
business model are uncertainty of the model, adaptation of new regulation and policies linked to
the new model, rapid technological advancement related to the going hybrid and, inadequate of
effective chains of supply and data overload (Morrison, Srinivasan and Dobbs 2017, pp. 209-
241).
Appropriate Operational Models
Liu et al. (2017, p. 448) has mentioned that the operation model in service-oriented sector
or industry include operating model, business model and target model in any company. The
operating model can be described the abstract and pictorial representation of the way different
organization delivers values in the service industry to its consumers and stakeholders and how