Occupational Psychology - Assignment
Added on 2021-02-19
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Occupational Psychology- Business report
EXECUTIVE SUMMARYEmployees of the organisation are facing psychological issues related to their job andwhile working in the organisation. This leads to poor performance of hotel in the past fewmonths and to resolve the issue services of occupational consultant is hired. The occupationalconsultant has identified two main issues that are prevailing among employees of Excelsior hotelare stress at workplace and no job satisfaction among workers. To resolve these issues twotheories are adopted that are Hertzberg's two factor psychophysical theory and Hawthorne effectpsychological theory. Both the theories will help in resolving the issues and interventions andrecommendations are made that will be followed by the organisation in long run. Moniteringissues related to employees employed in hotel will help in minimising the issues of employingsatisfaction at workplace.
Table of ContentsEXECUTIVE SUMMARY.............................................................................................................2INTRODUCTION...........................................................................................................................1CASE ANALYSIS..........................................................................................................................1CONTEXTUAL THEORY: REDUCED JOB SATISFACTION...................................................2CONTEXTUAL THEORY: STRESS AT WORKPLACE.............................................................3SUPPORTIVE INFORMATION....................................................................................................5INTERVENTIONS..........................................................................................................................6RECOMENDATIONS....................................................................................................................7SUMMARY.....................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONOccupational psychology is the application of science of psychology at the workplace.Occupational psychologists uses psychological theories and approaches that will provide tangiblebenefits by enhancing the effectiveness of an organisation through its performance. Motivatingemployees at workplace with giving priority to them in the workplace will help in resolvingissues at workplace. In the given project it can be seen that employees are facing several issuesbut primary matters that needs to be provide concern are regarding job satisfaction and stress atworkplace (Beehr, 2014). CASE ANALYSISThe Excelsior was an prestigious hotel that had been offering high quality facilities andservices from last twenty years in Sri Lanka. Number of employees in the organisation is 500with reasonable job security, decent salary and all the welfare benefits. A high level ofadministrative control is applied on the business and employees are required to follow managersinstructions. Profitability of the company is declining and three months ago it was sold to largehotel chain. A new general manager, Dillon John was appointed to run the hotel. In the firstmonth 100 employees are laid off from different departments to reduce operating cost.Employees in the hotel are empowered to use their own judgements to make their customersmore satisfied. Minor issues in the hotel can be resolved with granting decision making power toall the levels. Through delegation of decision making power employees can be held accountablefor non completion of business objectives. In contrary to expectation of John, room occupancy and overall performance of theorganisation is deteriorated. Problems related to employees absenteeism due to illness,employees turnover had reached at its peak (Chmiel, Fraccaroli and Sverke, 2017). It wasnoticed that employees in the organisation is in stress due to non availability of job security andchange in organisational structure. With the reduction in a hotel staff the remaining staff have towork for long hours to cover the shift of absent and laid off employees. This increased workinghours has taking a toll on the mental and physical health of the employees. Due to exit ofemployees and reduced performance of business John has decided to conduct exit interviews ofthe employees. Employees behaviour towards the organisation and its objectives of the haschanged for the worst. Together with this a newspaper has published a negative review in1
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