Key Findings from Employee Survey and Initiatives for Improvement

This document discusses the key findings from an employee survey conducted at Oldbridge District Council. It highlights the most concerning issues that need to be addressed in order to improve employee satisfaction and productivity. The document also suggests three initiatives that should be developed immediately to tackle these issues. Additionally, it provides guidance on how HR should approach the task of drafting an email to communicate these initiatives to the employees.

OLDBRIDGE
DISTRICT COUNCIL

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
1. Which 5 of the Key Findings from the Survey Should Lisa be Most Concerned About?
Explain Why These Findings are Important in Leading and Managing People at Work...........3
2. Three Initiatives which Needs to be Developed Immediately to Improve the More
Concerning Findings...................................................................................................................6
3. How the HR Should Approach the Task of Drawing Up the Proposed E-Mail Including her
Main Objectives. Also Include a Draft of the Email that HR Lisa Should Send........................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Human Resource Management is the process in which the human resources of the
company will be managed in such a way so that these human resources can work in more
efficient and productive manner which will lead in the growth of the company. In simple terms
human resource management can be defined as the process through which the recruiting of the
employees and managing their activities is done. Every company's success is based upon the
satisfaction and loyalty of its employees towards the company because if the employees of a
company will be satisfied by the management of the company and feels that their work and
contribution is valued by the managers of company, they feel more motivated which will lead in
increasing their work efficiency. It is also of utmost importance that HR of the company must
take feedback from employees from time to time in order to know that what problems they are
facing in the company and whether they are satisfied with their job positions. It must also be
taken into consideration whether they are satisfied with the training opportunities which are
given to them for increasing their working efficiency. In this report which will be prepared by
HR Lisa of Oldbridge District Council it will be seen that according to the survey which has
been done by Lisa what steps should be taken to increase the satisfaction of the employees and
how various HRM strategies should be applied to the company.
MAIN BODY
1. Which 5 of the Key Findings from the Survey Should Lisa be Most Concerned About?
Explain Why These Findings are Important in Leading and Managing People at Work.
As Lisa has done the survey regarding the satisfaction and engagement of the employees
working in Oldbridge District Council through which many issues has been discovered which
the employees are facing while working in Oldbridge District Council. By this survey many
issues are of such a nature which needs to be solved as quickly as possible because these issues
are decreasing the efficiency of the employees working. If these issues will not be resolved in the
near future the growth of Oldbridge District Council will be hindered. The following are the five

key findings which is taken from survey which are the most serious in nature and about which
the company should be more concerned and proper initiatives must be taken to resolve:
Lack of Satisfaction in the Training and Development Opportunities: It is a fact that
proper training programmes in any business organisation will increase the efficiency and
productivity of the persons working there(Adrian, 2017). A proper training and development
programmes in a company will give new experiences to the employees of the company as these
training programmes will lead in facing various new challenges so that when in the real situation
any such challenge come the employee will be able to do work in more efficient manner as he
has received proper training. As per the survey it is showing that only 33% of the employees
who participated in the survey are satisfied with the training and development programmes
which are organised in the Oldbridge District Council. It is very concerning issue for the
Oldbridge District Council as their employees are not satisfied with the training and
development programmes. There can be two reasons for this dissatisfaction first the company is
not organising any kind of training and development programmes or the second reason can be
that Oldbridge District Council is organising such programmes but efficiency of these
programmes is too low through which the employees are not learning any new things. It should
be noted that these training and developing programmes not only develop the efficiency of
working of its workers but also enhance the personality of the employees. Also proper training
programmes in the company will give it an edge over other of its competitors(Ahammad,
Glaister and Gomes, 2020).
Efforts of Majority People is Unrecognised: as per the survey done by Lisa, it was
found that only 27% of the employees who participated in the survey feels that upper
management of Oldbridge District Council are recognising their efforts which they are giving
while working. It is also a very concerning issue for the Oldbridge District Council because it
shows that majority people's work is not recognised by the Oldbridge District Council which will
lead in demotivation of the employees regarding their work and workplace. It is a proven fact
that a person who will be more motivated will become an asset for the company. If the people
who are giving their efforts for the development of the Oldbridge District Council will be given
proper recognition and appraisals on their performance, it will lead to motivation of employees
so that they will become eager to enhance their efficiency which will eventually lead in the
growth and development of the company. As in the Oldbridge District Council majority of its

employees feels that their work is not being recognised, there is possibility that the working
efficiency of the people working there will be reduced due to lack of motivation which will lead
to de-growth of the company if the proper steps would not be taken in the near future(Suyono
and Mudjanarko, 2017).
Employees Can't Use Discretion While Completing Their Assigned Tasks: It is a
proven fact that every person have a distinct manner or way to complete the work assigned to
them. By doing the work in their own way and using their own discretion to complete the task
will lead in the successful completion of the task(Armstrong and Taylor, 2020). But in Oldbridge
District Council through survey it has been found that people are not allowed to use their
discretion while doing their work. Only 37% of people who participated in the survey feels that
they can use their discretion to perform the assigned tasks whereas the majority of the workers
told that they have to work as per the discretion and way told by their leaders or managers only.
It is most essential in any organisation that the people working there must be given a certain
level of discretion to use while discharging their duties. It is not possible in an organisation to act
fully as per the directions of the seniors because many a times a situation can arise where the
senior is not available and there is a need to take a decision quickly. In these types of situation if
the employee is not allowed to use his discretion in completing the task, there can be a
possibility that the organisation will suffer loss if the employee will wait for the directions of his
seniors.
Increasing Stress Among Employees: It is a famous saying that “A Stressed Mind
Cannot do an Efficient Work”. As per the Survey it was found that 90% of the people are of
opinion that stress has been increased since last year in Oldbridge District Council. It is a very
concerning situation for the company as the figures are showing that almost all the employees
who are working are facing stress issues in discharging their duties. The reason for this increase
in the stress among the employees is because there is lack of human resources in Oldbidge
District Council as they are more focussed upon savings and due to which they are not recruiting
the new employees. This is the main reason that workload on the existing employees has been
increased. For every organisation's success it must be ensured that all its workers are doing their
job in a stress free environment so that their productivity can be increased(Armstrong, 2019).

Many Employees Seeking Alternative Employment: From the survey it can be seen
that around 54% of the employees who are working in the Oldbridge District Council are
searching for an alternative employment. It is also a very concerning thing for the organisation as
if these people will leave the organisation the human resources of the organisation will be
reduced which will hamper the growth of the business.
2. Three Initiatives which Needs to be Developed Immediately to Improve the More Concerning
Findings
There are many problems which has been discussed above, out of which some of them
are very alarming and concerning for the company. There is a need to resolve these issues in
order to ensure their growth .Certain initiatives should be taken by Oldbridge District Council
which will help in improving the concerning findings. Some of those initiatives which should be
taken by Oldbridge District Council are following:
Introduction of More Efficient Training and Developing Programmes: The training
and development programmes for the employees of any organisation is the best way to improve
the human resources(Banfield, Kay and Royles, 2018). Training can be defined as a process in
which employees are instructed and taught various things related to their duties in order to
increase their efficiency while performing various tasks in the future. The development means
the process through which the employee can improve his personality, leadership skills and
communication skills so that the employee can become more skilled which will be helpful not
only for employee but also for the whole organisation. These training and development
programmes should be organised as per the need of the different organisation which will be
determined by various factors such as nature of organisation, types of employees and for what
purpose this training and development programme has been introduced.
As regarding Oldbridge District Council, it is a governmental institution which provides
assistance to the rural population. The training and development programmes should be designed
in such a way so that it will enhance the communication skills of its employees as the employees
of this organisation has to do the interaction with the local people in order to discharge their
duties. Also the Oldbridge District Council must train their employees in such a way so that they
can solve the problems of the people in more efficient manner. The training and development

should be pre scheduled and they must be conducted on a regular basis either monthly or
quarterly.
Increasing Motivation of its Employees: Motivation of employees is the basic thing for
any organisation to nurture their skills and capabilities so that they can discharge their duties in
more efficient manner(Michael, 2019). Any organisation must work to motivate their employees
by recognising their work and giving them appraisals as per their performance from time to time
basis. By the recognition of their work by the senior officials of the company, the employees will
feel motivated as their work is getting recognised by the organisation and due to this recognition
and appraisal of their work, they will feel motivated to do more efficient work in the future.
Maslow's Theory of Motivation can be applied to motivate the employees(Bansal, 2018).
According to this theory which has been propounded by Abraham Maslow a person can be
remained motivated when his personal needs remains fulfilled. These needs must be fulfilled as
per different levels which starts from lower and then reach to higher level step by step. The
various levels of the needs of the person are Physiological, Safety, Social, Self Esteem and Self
Actualization(Healy, 2016).
The Oldbridge District Council must use this Maslow's Theory of Motivation so that it
will motivate the employees which will increase the efficiency and productivity of the
employees.
Reduce the Level of Stress: It is very necessary element for any organisation that the
people working there must work in a stress free environment. The employee's stress can be
caused due to various factors such as low salaries, excessive workload, no or very less growth
opportunities etc. If an employee will be facing more stress in the organisation there will be
possibility that the efficiency of these employees will get reduced. There are also chances that
people who are facing the stress in the organisation will switch their job in order to reduce the
stress level which they are facing. There can be many ways by which the stress of the employees
can be reduced such as offering the flexible environment at workplace, setting the goals of the
organisation in more clear manner, recognizing the work of the employees, hike in the salaries
etc(Cooke, 2018).
The Oldbridge District Council must take such types of initiatives so that its human
resources can work in a stress free workplace in order to work more efficiently. They must figure

out that what are several reasons due to which the stress has been increased among the
employees. The organisation must try to reduce the workload of the company by recruiting new
employees and also can give hike in the salaries of the existing employees. If these initiatives
would be taken by Oldbridge District Council the possibility of people leaving the organisation
will also reduce.
3. How the HR Should Approach the Task of Drawing Up the Proposed E-Mail Including her
Main Objectives. Also Include a Draft of the Email that HR Lisa Should Send
The HR should frame the email which she is supposed to send in an attractive way so that
every employee to whom the mail will be sent, should read it. The contents of the email should
be in such a way which reflects that the email has been drafted for the benefit of employees. It
must consist the possible resolution of all the issues which the employees are facing. The
following can be the draft of the e-mail which HR should send:
“ It has come to our notice that many employees of the organisation are facing certain issues and
the company is very eager to resolve those issues as quickly as possible. You all employees are
the backbone of this organisation and its our duty to give you such an environment for work so
that the work can be done in more efficient manner. In order to increase your skills and
capabilities the organisation is planning to organise some training workshops for all the
employees on a quarterly basis. The Schedule for these training programmes will be published
shortly. Also we are glad to announce that our organisation is just going to start the recruiting
process again in order to decrease the workload as well as stress of the existing employees. The
appraisals to all the employees will be given from the month of October 2020. This organisation
has achieved this success just because all the employees worked in an efficient and productive
manner. To further develop this from time to time there will be certain motivational lectures
which would be organised on a monthly basis. It is also necessary to listen the grievances of our
employees and solve them in time. For this every employee who is having any such grievance
can directly approach the HR of the organisation and proper steps will be taken in order to
resolve that issue.”
CONCLUSION
From the above report it can be concluded that HRM process is very necessary in any
organisation. Every organisation's success is based upon the efficiency of its employees and

workers. The efficiency and productivity of the employees in directly related to their satisfaction.
Hence it is recommended that the employees should be satisfied while working in the
organisation and they must be kept motivated so that their quality of work can increase.
REFERENCES
Books & Journals
Adrian, W., 2017. Contemporary human resource management. Pearson Education.
Ahammad, M. F., Glaister, K. W. and Gomes, E., 2020. Strategic agility and human resource
management. Human Resource Management Review. 30(1). p.100700.
Armstrong, M. and Taylor, S., 2020. Armstrong's handbook of human resource management
practice. Kogan Page Publishers.
Armstrong, M., 2019. Strategic human resource management. pdf drive. Com.
Banfield, P., Kay, R. and Royles, D., 2018. Introduction to human resource management. Oxford
University Press.
Bansal, R., 2018. Stress Management at Workplace. Internacional Journal of Techno-
Management Research. 5(04). pp.29-32.
Cooke, F. L., 2018. Concepts, contexts, and mindsets: Putting human resource management
research in perspectives. Human Resource Management Journal. 28(1). pp.1-13.
Healy, K., 2016. A Theory of Human Motivation by Abraham H. Maslow (1942). The British
Journal of Psychiatry. 208(4). pp.313-313.
Michael, A., 2019. A handbook of human resource management practice.
Mondy, R. W. and Martocchio, J. J., 2016. Human resource management. Pearson.
Stewart, G. L. and Brown, K.G., 2019. Human resource management. John Wiley & Sons.
Suyono, J. and Mudjanarko, S., 2017. Motivation Engineering to Employee by Employees
Abraham Maslow Theory. Journal of Education, Teaching and Learning. 2(1). pp.27-
33.