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(OM)Operations Management Assignment

   

Added on  2020-06-06

16 Pages5191 Words31 Views
MANAGEMENT ANDOPERATION

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Differentiation between leader and manager's role and characteristics in M&S Ltd............1P2 Role and function of managers and leaders in different situations........................................4P3 Theories and models of approach in M&S Ltd......................................................................5TASK 2............................................................................................................................................6P4 Key approaches of operation management and role of managers and leaders......................6P5 Importance of operation management in achieving objectives of business in M&S Ltd......7P6 Factors in business environment which affects operational management and decision-making.........................................................................................................................................9CONCLUSION .............................................................................................................................10REFERENCES .............................................................................................................................11.......................................................................................................................................................12

INTRODUCTIONManagement can be termed as the process which is required for controlling and dealingwith people or thing. It includes various activities for setting up strategies in an organisation.Operations are defined as the daily activities which are carried out in a company in order toachieve objectives and goals. This report is based on the topic of management and operations ofM&S Ltd, which is a multinational retail company based in London. Operation management isthe management area which is concerned with controlling and designing the way used forredesigning and production of business operations in the process of services and goods (Tangand Musa, 2011). In this report functions and role of manager and leader played in an enterprise,different theories and models, management operation approaches, factors which are the part ofbusiness environment and are affecting managers and leaders decision making process will beanalysed in this report for the better understanding of management and operations. TASK 1P1 Differentiation between leader and manager's role and characteristics in M&S Ltd.Every organisation consist of managers and leaders who plays a main role in thedevelopment and growth of an organisation. They are responsible for effective management ofbusiness operation which are carried out in a company (Seddon, Calvert and Yang, 2010).Leadership is termed as the ability of a person which is needed for influencing and motivatingemployees in M&S Ltd. towards effectiveness and success of a company. On the other hand,management is defined as directing and controlling of individual's group for coordination andharmony among employees for achieving objectives and goals. Role of LeaderLeadership is required at each stage of management and administration, several policiesand plans are made with the help of it in order to interpret and execute plans. Leader represent various conferences, events and meetings which are carried out in M&SLtd. Role of managersInformation role1

1.Manager observe whole team of a company so as to attain wellness and productivity. Hecommunicates necessary information in order to achieve organisation's target (Choi andLi, 2011). Decisional role1.Managers are responsible to take several important decision in regards with funds,resources etc. Interpersonal role1.Managers transfer inspiration to his team and to leader. Transfer of information is doneby manager on behalf of company. Difference among role of leaders and managers in M&S Ltd.LeaderManagerPersonality of a leader is brilliant andmercurial and contains excellentcharisma. Imagination level of leadersare high and they are comfortable totake risks. They are people oriented.Outcomes which are given by leadersare termed as achievements. Styles of leadership are participative,consultative and transformational(Seddon, Calvert and Yang, 2010).They produce creative solutions for aproblem. Managers are termed as problemsolvers. Their main focus is onavailable resources, structures,personnel and goals (Burke, 2013). They are task oriented. Outcomes which are produced bymanagers are termed as results.Different management styles are calledautocratic, dictatorial, transactional etc. Managers make several methods,strategies and policies to solve differentproblems in an organisation. 2

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