Online Chat Support Service for BP Computer Services

Name of the Student Organisation BP Computer Services
Online Chat Support Service Date To be filled
Project Description
The project is based on an online chat support service (Britto and Rush
2013) that would be implemented within the webpage of BP Computer
Services
The project is proposed in order to integrate the online chat service within
the webpage of BP Computer Services. It is intended to support the
customers as they would be able to keep in touch with the support team
when they would have any issues with their systems (Turel, Connelly and
Fisk 2013).
The project would deliver an efficient system of customer support system. This
would help to serve the customers in an efficient way.
The portion could be determined by keeping a constant check on the everyday
activities after the implementation of the project. This would help in determining
about the success of the project.
The entire design of the project
All possible mobile devices would not be able to use the system.
The customer-care services would be available only for a certain period of
time.
The project might not get an approval from the higher levels of the
organization.
The chat support system would be efficient as compared to the phone
support.
This system could send vital links to the customers in cases of extreme
urgency.
The chat support system would be faster as the customer care executives
would be able to solve the problem instantly (Elmorshidy et al. 2015).
Key Stakeholders The Developers and Project Manager
The project might not be completed within the estimated time.
The support team might not be able to satisfy their clients.
The chat support system might not function in all kinds of mobile devices
(Roberts 2015).
19.04.2018 12.06.2018
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Jim Owens FACS CP