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Online Dentist Appointment Booking System (ODABS)
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Added on 2020-06-06
Online Dentist Appointment Booking System (ODABS)
Added on 2020-06-06
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Online Dentist Appointment BookingSystem (ODABS)
Table of ContentINTRODUCTION................................................................................................................................4Project Background..............................................................................................................................5Problems Identification........................................................................................................................6Project Objectives ................................................................................................................................8Scope of the Project..............................................................................................................................9Success Criteria..................................................................................................................................12Project Benefit....................................................................................................................................13Proposed solution can be implemented using IT................................................................................13Project Charter...........................................................................................................................13Marketing Research............................................................................................................................15Existing Market Problem Identification.....................................................................................15Compare with existing website..................................................................................................15Survey Method...........................................................................................................................21Survey Result.............................................................................................................................22SWOT Analysis..................................................................................................................................26Proposed Requirement........................................................................................................................28Hardware Requirement:.............................................................................................................28Software Requirement:...............................................................................................................30Environment Requirement:........................................................................................................31Budget Plan........................................................................................................................................32Final Deliverable ...............................................................................................................................33Project Schedule.................................................................................................................................34High-level Project Plan..............................................................................................................34Gantt Chart.................................................................................................................................36REFERENCES...................................................................................................................................37Appendix............................................................................................................................................39
INTRODUCTIONNowadays, most of the business are applying for the online booking system for variousessential services such as restaurants, clinics and car parking, etc. The online booking system ismostly based on websites and applications. It allows the users to conveniently book theirappointments. The system can process the booking through any internet-connected device such asPC, mobile phone, and laptop. The system allows the user in selecting date, time and then confirmbooking without any manual intervention.For the importance of my proposed project, I will develop online booking system for realdental clinic. Since the clinic is on the path of growing; traditional booking cannot help in catchingup business growth.Therefore, online booking system could help dental clinic to easily manage thebusiness and thus, improve the operational efficiency as well.Also, online booking system can savetime and money of the patients.Project BackgroundMy proposed final year project topic is "Online dentist appointment booking system". I got thisidea because of my experience with the dentists. The current booking system has several flaws.Small-scale dental clinics usually have few staff, and booking of treatment stays always full. Thereis a shortage of the staff as well in this industry. This often leads to un answering of calls of thepeople who wants to contact to clinical staff for any queries. An online booking system would notonly solve these problems but also help in enhancing the efficiency and decreasing the bookingtime as well. This project aims to provide the patients, a proper system to book a dental appointment online.It is an application that consists of a website and mobile app. Its goals are to help staff in managingbetter and efficiently the appointments.
Problems IdentificationPresently, the patients need is to take an appointment for which, they must have to physicallyarrive at the dental clinic for booking or contacting the staff for an appointment. Many times, theissue that emerges is that after closing time of the dental clinic, the customer care numbers also gobusy or not reachable. This makes the patient unaware of the next day bookings and other relatedqueries. So, the person might have to wait for the next day for booking. It acts as a very lengthyprocess. The dental clinic and the staff takes a lot of time in doing operations manually. There areseveral problems in the dental clinic without the online dentist appointment booking system asbelow.A.Patient’s cannot self-serveWithout an online dentist appointment booking system, the traditional booking system is amanual process. That means after the service hours of the dental clinic, the service numbers alsostay not reachable. Therefore, the patients cannot help it. Therefore, if online appointment bookingsystem is initiated, the patients can book themselves, thus it can help in patient satisfaction.A. Hot line constantly ringingWithout an online dentist appointment booking system, the patients need to take the bookingsby phone. This is a problem because that means when the dentists or nurses during the surgeries donot answer the hot line, the patients call hot line regularly and when no one picks up the phone on acontinuous basis, it disappoints the patients to a huge extent. Therefore, if provided, the onlineappointment booking system, the patients can book the appointment through the system to reducethe rate of continuous phone calls for booking appointments.B.Dentist difficult to oversee the appointmentWithout an online dentist appointment booking system, the dentist can't quick to know thedetails of appointment of him/her. Because the details of appointment are mostly managed by theassistant staff and the dentist needs them to report the patient schedule. If the assistant staff forget toreport one of booking the dentist may have been left the clinic back to the home. The patient mayneed to reschedule it for another day.C.Risk of the physical record
Without an online dentist appointment booking system, all the bookings are mostly written inthe task calendar. It can not quickly review all the bookings and patient information. If it is requiredto find the record, it may need some time. Also, the record has a physical risk when the fire disasteroccurs, the data cannot be recovered.Project ObjectivesThe Online Dentist Appointment Booking System consists of various websites and mobileapplications on the internet. It provides the easiest way for all the clinic all of patients canscheduling the appointment as quickly as possible from anywhere. [2]The purpose of the system is patients can be scheduling the appointment to the dentists on theselected day. That is the patients do not need to physically arrive at the dental clinic for booking.The patients may do the booking online without physically present at the dental clinic. Therefore,the system avoids the staffs being unable to answer the calls because they are involved insupporting the dentists during their surgeries. Also, even the hot lines are unavailable in out ofservice hours the patients also can use the system to book the appointment.My proposed Online Dentist Appointment Booking System that can help the patient’s bookand view the time slot more easily also can help the dentists in their works.A.The system allows the patients to book the empty slots online.B.The system allows the dentists to manage their appointments by patients. C.When the patient visits a dentist, his/her medical record is archived in the database by thedentist. D.After the first medical report, the patients can view his/her medical record.
Scope of the ProjectMy proposed "Online dentist appointment booking system" website and app are having threemajor modules with their sub-modules:A.DentistThe system allows the dentists to log-in and accesses the following modules. The dentist'saccount is created by Admin.-My InformationThe system allows the dentists to view his/her profile information after log-in the system.-My AppointmentsThe system allows the dentists to view the appointments related to his/her.-Search PatientsThe system allows the dentists that they can search for a patient under to his/her.-Write DescriptionThe system allows the dentists to update and view the patient's medical history.B. PatientThe system allows the patients to log-in and accesses the following modules. The patients need tofirst register themselves to login into the system.-My InformationThe system allows the patients view his/her profile information after login.-Book AppointmentThe system allows the patients to book an appointment for a particular dentist anytime byspecifying the appointment date and time.-View AppointmentThe system allows the patients that they can view their booked appointments after successfulbooking.-Cancel BookingThe system allows the patients can cancel their appointments anytime.
-Search Dentists The system allows the patients can search for the dentists through the name or categories.C. Staff The system allows the staff to log-in and access the following modules. The staff then uses theaccount to manage the dentists and patients account.Create DentistThe system allows the staff to create the dentist account.Manage DentistThe system allows the staff can view the dentist list for further management.Manage PatientThe system allows the staff can view the patient list for further management.Manage AppointmentThe system allows the staff can view the booked appointments by patients for further management.
Success CriteriaItemNo.Success CriterionRelativeImportance1.Deliver the system on time202.Deliver the system report on time203.Within the determined budget54.Meet all the determined project requirements and feature55.Meet the quality requirements56.Have the satisfied users57.Have regular check the project schedule158.Add value to the system59.Determine what does the user want1010.Implement the user need in the system10Total:100Table 1 - Success CriteriaBefore starting the project, it should define the success criteria. When the success criteria isdefied, it can make the project planning easily. Such as "Deliver the system on the time" and"Deliver the system report on the time" should be a highly relative importance. If these two partscannot be on schedule complete. The project will fail. Therefore, when implemented the successcriteria with the project, it could be more help the project make better chooses about which placeshould invest time and effort.
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