Online Mail Business Report: Hardware, Software, Networking, BI, CRM, Social Media
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AI Summary
This report provides recommendations for an online mail business to increase its online presence. It covers hardware, software, networking infrastructure, cloud services, business intelligence, customer relationship management, and social media.
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Online Mail Business Report
Online Mail Business Report
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Online Mail Business Report
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Online Mail Business Report
Executive Summary
Dr. Ricky Wagner was using Microsoft Excel from our computing firm - MandelSahon
Technologies - using the Microsoft Access and Decision Support System (DSS) with the help of
Database Management System (DBMS) of Sheba Wearing Emporium. Dr. Wagner understands
that there is a lot of things to learn in the business and business has to invest the capital in the
current online corporate world, from the recent computer e-mail order system. Dr. Wagner has
contracted his business advice on how to increase the online presence of cutting-edge business to
their mail order business. The business has queried us to make a report to give information
regarding the following matters as an important factor in their business growth. This report
highlights the types of hardware and software with a mix of Networking Infrastructure and Cloud
Services, businesses need to purchase their expansions / purchases to encounter their new e-
business event. Benefits of Business Utilizing Business Intelligence; Advantages of Customer
Relationship Management System Implementation; It should also be aware of business while
attending social media and also discussed in this report.
2
Executive Summary
Dr. Ricky Wagner was using Microsoft Excel from our computing firm - MandelSahon
Technologies - using the Microsoft Access and Decision Support System (DSS) with the help of
Database Management System (DBMS) of Sheba Wearing Emporium. Dr. Wagner understands
that there is a lot of things to learn in the business and business has to invest the capital in the
current online corporate world, from the recent computer e-mail order system. Dr. Wagner has
contracted his business advice on how to increase the online presence of cutting-edge business to
their mail order business. The business has queried us to make a report to give information
regarding the following matters as an important factor in their business growth. This report
highlights the types of hardware and software with a mix of Networking Infrastructure and Cloud
Services, businesses need to purchase their expansions / purchases to encounter their new e-
business event. Benefits of Business Utilizing Business Intelligence; Advantages of Customer
Relationship Management System Implementation; It should also be aware of business while
attending social media and also discussed in this report.
2
Online Mail Business Report
Contents
Introduction......................................................................................................................................4
Task 2: Case Study Report..............................................................................................................4
Report Section 1–Hardware, Software &Networking Infrastructure / Cloud Services...............4
A computer hardware proposal................................................................................................4
A computer software proposal.................................................................................................7
Report Section 2–Business Intelligence....................................................................................10
Part 1......................................................................................................................................10
Part 2......................................................................................................................................11
Part 3......................................................................................................................................12
Report Section 3 – Customer Relationship Management..........................................................13
Part 1......................................................................................................................................13
Part 2......................................................................................................................................15
Part 3......................................................................................................................................15
Part 4......................................................................................................................................16
Report Section 4 –Social Media....................................................................................................18
Part 1......................................................................................................................................18
Part 2......................................................................................................................................19
Part 3......................................................................................................................................20
Report: Conclusions and Recommendations to the Business........................................................23
References......................................................................................................................................24
Appendices....................................................................................................................................28
Task 1: Personal Research Journal............................................................................................28
Letter of Transmittal..................................................................................................................31
3
Contents
Introduction......................................................................................................................................4
Task 2: Case Study Report..............................................................................................................4
Report Section 1–Hardware, Software &Networking Infrastructure / Cloud Services...............4
A computer hardware proposal................................................................................................4
A computer software proposal.................................................................................................7
Report Section 2–Business Intelligence....................................................................................10
Part 1......................................................................................................................................10
Part 2......................................................................................................................................11
Part 3......................................................................................................................................12
Report Section 3 – Customer Relationship Management..........................................................13
Part 1......................................................................................................................................13
Part 2......................................................................................................................................15
Part 3......................................................................................................................................15
Part 4......................................................................................................................................16
Report Section 4 –Social Media....................................................................................................18
Part 1......................................................................................................................................18
Part 2......................................................................................................................................19
Part 3......................................................................................................................................20
Report: Conclusions and Recommendations to the Business........................................................23
References......................................................................................................................................24
Appendices....................................................................................................................................28
Task 1: Personal Research Journal............................................................................................28
Letter of Transmittal..................................................................................................................31
3
Online Mail Business Report
Introduction
It does not make sense that the Internet has made it very easy to start a business. The need for all
businesses is an idea, and everything else can be ended. Often, businesses do not even need
business loans to get started. People are building a business in their bedroom, and a lot of money
is making in it. The door opened for young entrepreneurs to take advantage of and take
advantage of modern technology. There are plenty of businesses online using Internet, which
should be the most popular online retail business (Blokdijk, 2012). It's easy to sell things on the
internet. It's not too expensive to set up, and money can be smart, the internet has made it even
easier to start traditional businesses too. People can apply for a business loan online and they can
read the money they can read and get knowledge of how to do things, so that they can be easier
to get started. The number of companies due to internet marketing is good. It also offers a more
cost-effective way to promote the business. Social media usage is free, and it is very effective.
The best thing about Internet marketing is the business that is reaching out, instead of
encouraging target markets locally, businesses can promote the world.
Case Study Report: Task 2
Report Section: Hardware, Software and Networking Infrastructure and Cloud
Services
A computer hardware proposal
Cloud-centric printers and computer models: The professional manager of Dr. Wagner's
business wants an online business like any other online business and the online company wants.
While online or e-commerce is essentially intended to give vendors the same barriers to start-up
companies as Dr. Wagner's business, it usually requires cloud-based supercomputer systems to
have the proper connections to create online stores, but some types of computers still it continues
4
Introduction
It does not make sense that the Internet has made it very easy to start a business. The need for all
businesses is an idea, and everything else can be ended. Often, businesses do not even need
business loans to get started. People are building a business in their bedroom, and a lot of money
is making in it. The door opened for young entrepreneurs to take advantage of and take
advantage of modern technology. There are plenty of businesses online using Internet, which
should be the most popular online retail business (Blokdijk, 2012). It's easy to sell things on the
internet. It's not too expensive to set up, and money can be smart, the internet has made it even
easier to start traditional businesses too. People can apply for a business loan online and they can
read the money they can read and get knowledge of how to do things, so that they can be easier
to get started. The number of companies due to internet marketing is good. It also offers a more
cost-effective way to promote the business. Social media usage is free, and it is very effective.
The best thing about Internet marketing is the business that is reaching out, instead of
encouraging target markets locally, businesses can promote the world.
Case Study Report: Task 2
Report Section: Hardware, Software and Networking Infrastructure and Cloud
Services
A computer hardware proposal
Cloud-centric printers and computer models: The professional manager of Dr. Wagner's
business wants an online business like any other online business and the online company wants.
While online or e-commerce is essentially intended to give vendors the same barriers to start-up
companies as Dr. Wagner's business, it usually requires cloud-based supercomputer systems to
have the proper connections to create online stores, but some types of computers still it continues
4
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Online Mail Business Report
to be an important company expense and requires major ideas. Dr. Wagner must answer a few
questions before paying the price for the PC hardware system. Therefore, before choosing a
cloud-based supercomputer or printer, Dr. Wagner must understand the storage capacity of these
types of computers and then simply determine how much data Dr. Wagner can save in her
supercomputer system hard drive (Esbel and Christian, 2016).
Amazon EC2: Amazon EC2 is a cloud-based infrastructure provided by AWS that provides
computing resources and services on demand. The compute instances provided by Amazon EC2
can be scaled by computing power as well as memory, providing flexibility by providing options
to host the application on multiple diverse platforms, and providing security protection due to the
tightly coupled multi-tenant architecture (Raab and Resko, 2016). Amazon EC2 can provide
virtual servers that can integrate a large amount of the computing power and this is accessible in
a subscription or payment based public computing model, moreover, users only charge for
resources they use. Amazon EC2 is an advanced cloud infrastructure service which allows Dr.
Wagner to create strong on-demand virtual servers. Amazon EC2 is smoothly hosted on a
concept of server Virtualization/Consolidation. The overall computing control of the server
hardware can also be separated into several instances and provided to the end-user via the
Internet as a computing instance (Sill, 2016).
5
to be an important company expense and requires major ideas. Dr. Wagner must answer a few
questions before paying the price for the PC hardware system. Therefore, before choosing a
cloud-based supercomputer or printer, Dr. Wagner must understand the storage capacity of these
types of computers and then simply determine how much data Dr. Wagner can save in her
supercomputer system hard drive (Esbel and Christian, 2016).
Amazon EC2: Amazon EC2 is a cloud-based infrastructure provided by AWS that provides
computing resources and services on demand. The compute instances provided by Amazon EC2
can be scaled by computing power as well as memory, providing flexibility by providing options
to host the application on multiple diverse platforms, and providing security protection due to the
tightly coupled multi-tenant architecture (Raab and Resko, 2016). Amazon EC2 can provide
virtual servers that can integrate a large amount of the computing power and this is accessible in
a subscription or payment based public computing model, moreover, users only charge for
resources they use. Amazon EC2 is an advanced cloud infrastructure service which allows Dr.
Wagner to create strong on-demand virtual servers. Amazon EC2 is smoothly hosted on a
concept of server Virtualization/Consolidation. The overall computing control of the server
hardware can also be separated into several instances and provided to the end-user via the
Internet as a computing instance (Sill, 2016).
5
Online Mail Business Report
Billing per second: With billing per second, Dr. Wagner pays only what she uses. It takes
minutes and seconds of unused time within an hour, so she can focus on improving her
application instead of maximizing the use of hours. In particular, Dr. Wagner can benefit from
managing non-scheduled instances (such as development/testing, data processing, analysis, batch
processing, and game applications). The EC2 usage is charged in one second per increments,
with 60 seconds. Likewise, the configuration storage for the EBS volumes will surely be billed in
increments per second, and with a minimum of 60 seconds (Davis, 2017).
Cost: Today Microsoft made some price changes in Microsoft Azure, Australia. From 2015,
local prices for the Microsoft Azure as well as its Australian dollar market will rise by 26% and
will be closely adjusted in price levels in almost all markets.
6
Billing per second: With billing per second, Dr. Wagner pays only what she uses. It takes
minutes and seconds of unused time within an hour, so she can focus on improving her
application instead of maximizing the use of hours. In particular, Dr. Wagner can benefit from
managing non-scheduled instances (such as development/testing, data processing, analysis, batch
processing, and game applications). The EC2 usage is charged in one second per increments,
with 60 seconds. Likewise, the configuration storage for the EBS volumes will surely be billed in
increments per second, and with a minimum of 60 seconds (Davis, 2017).
Cost: Today Microsoft made some price changes in Microsoft Azure, Australia. From 2015,
local prices for the Microsoft Azure as well as its Australian dollar market will rise by 26% and
will be closely adjusted in price levels in almost all markets.
6
Online Mail Business Report
A computer software proposal
Magento: Magento is the appropriate software for Dr. Wagner. Microsoft Dynamics is a cloud-
based software solution. Magento software has been separated from eBay, is the biggest online
business companies. As Dr. Wagner business is online mail business, Magento is the best
solution for Dr. Wagner online business, suits all of Dr. Wagner’s major retail businesses, and
establishes a complete online business website. This software also provides advanced security
for Wagner’s business and can be fully extended and customized.
Microsoft Dynamics: This software is the appropriate cloud-based software solution that can
easily enable each and every cloud-based service for Dr. Wagner’s online mail business solution
software. In the year 2013, Microsoft Dynamics included a number of feature sets that could help
Dr. Wagner deploy and easily manage and customize the online sales. By leveraging this new
online business capabilities, Dr. Wagner can immediately manage and control products,
exchanges and sales order fulfillment for each feature of Dr. Wagner’s online sales network with
the help of Microsoft Dynamics. Along with the runtime components of Microsoft Dynamics,
Dr. Wagner can simply deliver content and all retail services in an efficient or scalable manner.
Just as Dr. Wagner’s online business is a small online mail business, it can accelerate the
development of extremely customized online channels (Artail, 2017). In 2012, Microsoft
Dynamics included a number of feature sets that could help Dr. Wagner to deploy and easily
manage and customize online sales or transaction channels that are fully integrated with
Microsoft Dynamics. By leveraging this innovative suite of online capabilities, Dr. Wagner can
immediately control and manage products, exchanges and sales order accomplishment for each
feature of Dr. Wagner online sales system or network with the assistance of Microsoft Dynamics
7
A computer software proposal
Magento: Magento is the appropriate software for Dr. Wagner. Microsoft Dynamics is a cloud-
based software solution. Magento software has been separated from eBay, is the biggest online
business companies. As Dr. Wagner business is online mail business, Magento is the best
solution for Dr. Wagner online business, suits all of Dr. Wagner’s major retail businesses, and
establishes a complete online business website. This software also provides advanced security
for Wagner’s business and can be fully extended and customized.
Microsoft Dynamics: This software is the appropriate cloud-based software solution that can
easily enable each and every cloud-based service for Dr. Wagner’s online mail business solution
software. In the year 2013, Microsoft Dynamics included a number of feature sets that could help
Dr. Wagner deploy and easily manage and customize the online sales. By leveraging this new
online business capabilities, Dr. Wagner can immediately manage and control products,
exchanges and sales order fulfillment for each feature of Dr. Wagner’s online sales network with
the help of Microsoft Dynamics. Along with the runtime components of Microsoft Dynamics,
Dr. Wagner can simply deliver content and all retail services in an efficient or scalable manner.
Just as Dr. Wagner’s online business is a small online mail business, it can accelerate the
development of extremely customized online channels (Artail, 2017). In 2012, Microsoft
Dynamics included a number of feature sets that could help Dr. Wagner to deploy and easily
manage and customize online sales or transaction channels that are fully integrated with
Microsoft Dynamics. By leveraging this innovative suite of online capabilities, Dr. Wagner can
immediately control and manage products, exchanges and sales order accomplishment for each
feature of Dr. Wagner online sales system or network with the assistance of Microsoft Dynamics
7
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Online Mail Business Report
(Kiran and Simons, 2016). Along with the runtime components of Microsoft Dynamics, Dr.
Wagner can simply deliver good content as well as all retail services in an efficient or scalable
manner.
Fig: Microsoft Dynamics
Image Source: Micro-soft dynamics.com
Cost: Plan: An individual's packaged application that needs access to multiple applications and
provides significant business savings. Cost is AUD$146.50 per month per year.
Security Lock for mails
8
Amazon EC2
AWS Region
Microsoft
dynamics 365
Amazon
connect
Microsoft dynamics
integration
Look up account
&write call Note
Lambda function
User
(Kiran and Simons, 2016). Along with the runtime components of Microsoft Dynamics, Dr.
Wagner can simply deliver good content as well as all retail services in an efficient or scalable
manner.
Fig: Microsoft Dynamics
Image Source: Micro-soft dynamics.com
Cost: Plan: An individual's packaged application that needs access to multiple applications and
provides significant business savings. Cost is AUD$146.50 per month per year.
Security Lock for mails
8
Amazon EC2
AWS Region
Microsoft
dynamics 365
Amazon
connect
Microsoft dynamics
integration
Look up account
&write call Note
Lambda function
User
Online Mail Business Report
Report Section 2–Business Intelligence
Part 1
The chief purpose of business intelligence is to support corporate executives; corporate managers
and further operational employees make better business decisions and make more knowledgeable
business decisions. Businesses use to reduce daily costs, recognize novel business opportunities,
and use nonprofit business procedures. The applications, technologies, tools, and methods
utilized to collect, combine, analyze, and impart raw data of the organization to create practical
and actionable corporate information in general. Traditional data-mapping practices allow users
to compile data and write reports and interrelated reports. It can be unbelievably time to
consume, particularly for the small businesses whose employees cannot afford it. A bilateral
program can remove business data and click the button to create a report so that employees can
free up time and resources to become more productive. Better strategic cognizance, faster
reporting, higher / lower overheads as well as better-quality data, in addition, access to operating
costs can have a positive impact on ROI (Moua, 2014). The main benefits of investing in BI for
Rikki Wagner and skilled workers are that they will increase the business ability to analyze
current customer purchasing trends. Once the business customers understand what they are
buying, then business uses this data to advance products which match the present consumption
pattern and as a result the commercial benefits increase.
Reporting on the basis of timely and accurate information can help businesses to perform the
functioning of their procedures. Business Intelligence team ensures that the real-time update
reports are received by the company, the company can competently use the information to handle
the business professionally (Kulkarni, 2012).
9
Report Section 2–Business Intelligence
Part 1
The chief purpose of business intelligence is to support corporate executives; corporate managers
and further operational employees make better business decisions and make more knowledgeable
business decisions. Businesses use to reduce daily costs, recognize novel business opportunities,
and use nonprofit business procedures. The applications, technologies, tools, and methods
utilized to collect, combine, analyze, and impart raw data of the organization to create practical
and actionable corporate information in general. Traditional data-mapping practices allow users
to compile data and write reports and interrelated reports. It can be unbelievably time to
consume, particularly for the small businesses whose employees cannot afford it. A bilateral
program can remove business data and click the button to create a report so that employees can
free up time and resources to become more productive. Better strategic cognizance, faster
reporting, higher / lower overheads as well as better-quality data, in addition, access to operating
costs can have a positive impact on ROI (Moua, 2014). The main benefits of investing in BI for
Rikki Wagner and skilled workers are that they will increase the business ability to analyze
current customer purchasing trends. Once the business customers understand what they are
buying, then business uses this data to advance products which match the present consumption
pattern and as a result the commercial benefits increase.
Reporting on the basis of timely and accurate information can help businesses to perform the
functioning of their procedures. Business Intelligence team ensures that the real-time update
reports are received by the company, the company can competently use the information to handle
the business professionally (Kulkarni, 2012).
9
Online Mail Business Report
Part 2
It is common for companies to use large data to beat their competitors. In maximum industries,
prevailing competitors as well as new members will utilize the resulting policy for data analysis
in analytics. Due to big data, the organization helps to create new opportunities for new growth
and to create a whole new category of companies which can combine as well as analyze business
data. These corporations have detailed info on services and products, suppliers and buyers,
customer preferences, which can be attained and evaluated. It comprehends and adapts to
business procedures. Retailers can simply adjust their stock based upon the predictive models
created by web search trends, social media information, and climate forecasts (Nazari-Shirkouhi,
2015).
1. Time Decreases: The High-speed tools for example Hadoop and In-Memory Analysts
are easily recognizable to novel sources of information so that business information is quickly
analyzed and quick conclusions based on learning methods.
2. Novel Product Development: Rikki can learn trends of the solution through the analysis
of the needs of the client and the needs of the clients that Rikki’s can create products.
3. Recognize the conditions of the market: By evaluating large information Dr. Rikki’s can
gain a good understanding of the current market circumstances. For instance, by evaluating the
client's buying transaction, a company can be sold the highest of those products and produce
products. Through this, she can get ahead of his rivals (Menzel, Schönherr and Tai, 2011).
Type of data mining would best suit the current business's analysis needs
CLASSIFICATION ANALYSIS: This study is utilized to retrieve data and important
information related to metadata and related information. It is utilized to classify diverse data in
diverse categories. Classification is identical to clustering, so that the department likewise
10
Part 2
It is common for companies to use large data to beat their competitors. In maximum industries,
prevailing competitors as well as new members will utilize the resulting policy for data analysis
in analytics. Due to big data, the organization helps to create new opportunities for new growth
and to create a whole new category of companies which can combine as well as analyze business
data. These corporations have detailed info on services and products, suppliers and buyers,
customer preferences, which can be attained and evaluated. It comprehends and adapts to
business procedures. Retailers can simply adjust their stock based upon the predictive models
created by web search trends, social media information, and climate forecasts (Nazari-Shirkouhi,
2015).
1. Time Decreases: The High-speed tools for example Hadoop and In-Memory Analysts
are easily recognizable to novel sources of information so that business information is quickly
analyzed and quick conclusions based on learning methods.
2. Novel Product Development: Rikki can learn trends of the solution through the analysis
of the needs of the client and the needs of the clients that Rikki’s can create products.
3. Recognize the conditions of the market: By evaluating large information Dr. Rikki’s can
gain a good understanding of the current market circumstances. For instance, by evaluating the
client's buying transaction, a company can be sold the highest of those products and produce
products. Through this, she can get ahead of his rivals (Menzel, Schönherr and Tai, 2011).
Type of data mining would best suit the current business's analysis needs
CLASSIFICATION ANALYSIS: This study is utilized to retrieve data and important
information related to metadata and related information. It is utilized to classify diverse data in
diverse categories. Classification is identical to clustering, so that the department likewise
10
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Online Mail Business Report
records in various sections called sections, but unlike clustering, data analysts have the
knowledge of different classes or clusters.
ANOMALY OR OUTLIER DETECTION: This denotes to observation for the data item in
the dataset, which does not tally the expected sample or likely behavior. Incompatibilities are
similarly called novelties, outliers, sounds, exceptions and deviations. Often they provide serious
and actionable information. Inconsistency is an item that distracts in a dataset most of the data
from a normal data or collectively. These types of things are in the form of statistics compared to
rest of data and therefore, it specifies that something from the ordinary has happened and there is
a need to pay extra attention (Sun, 2013).
For analyzing various data in various types of data mining, Rikki Wagner can help. Now Dr. Rikki
Wagner needs to know that useful information and summarizing the information in the
information that can be used to increase revenue, to satisfy customer satisfaction, or to reduce
unwanted costs to solve various business problems.
Part 3
SAP Business Intelligence tool: Business intelligence is an SAP product that is useful and very
useful for Rikki’s customers and organizations to represent the data, which can be useful for
analysis and professional decision making (Ojala, 2016).
11
records in various sections called sections, but unlike clustering, data analysts have the
knowledge of different classes or clusters.
ANOMALY OR OUTLIER DETECTION: This denotes to observation for the data item in
the dataset, which does not tally the expected sample or likely behavior. Incompatibilities are
similarly called novelties, outliers, sounds, exceptions and deviations. Often they provide serious
and actionable information. Inconsistency is an item that distracts in a dataset most of the data
from a normal data or collectively. These types of things are in the form of statistics compared to
rest of data and therefore, it specifies that something from the ordinary has happened and there is
a need to pay extra attention (Sun, 2013).
For analyzing various data in various types of data mining, Rikki Wagner can help. Now Dr. Rikki
Wagner needs to know that useful information and summarizing the information in the
information that can be used to increase revenue, to satisfy customer satisfaction, or to reduce
unwanted costs to solve various business problems.
Part 3
SAP Business Intelligence tool: Business intelligence is an SAP product that is useful and very
useful for Rikki’s customers and organizations to represent the data, which can be useful for
analysis and professional decision making (Ojala, 2016).
11
Online Mail Business Report
SAP BI tool features
i. One point of all info is possible by BI. The data from a variety of resources can be
retrieved at one location (e.g., BI).
ii. Data collected from various sources is presented as a report that is useful for analysing
data at the higher level.
iii. SAP BI gives GUI and simple to use great formatting.
iv. A few major functionalities which makes SAP business intelligence best than others are
its capability to analyse the multidimensional data resources both in Web as well as MS Office
environments, supple dashboards, flexible and mobility, scalable BI platforms.
Report Section 3 – Customer Relationship Management
Part 1
12
SAP BI tool features
i. One point of all info is possible by BI. The data from a variety of resources can be
retrieved at one location (e.g., BI).
ii. Data collected from various sources is presented as a report that is useful for analysing
data at the higher level.
iii. SAP BI gives GUI and simple to use great formatting.
iv. A few major functionalities which makes SAP business intelligence best than others are
its capability to analyse the multidimensional data resources both in Web as well as MS Office
environments, supple dashboards, flexible and mobility, scalable BI platforms.
Report Section 3 – Customer Relationship Management
Part 1
12
Online Mail Business Report
The Operational CRM usually refers to services that allow organizations to take some care of its
clients. It provides supports for the various company processes or procedures, which may include
marketing, sales as well as services. The Contact moreover calls centers, information
aggregations systems or websites are some examples of the operational Customer Relationship
Management. If your businesses client churn rate is huge moreover service prize or cost is high,
then Operational Customer Relationship Management Solutions are the tool that may help you
solve all kind of issues. CRM's superior expertise enables you to access data about your
customers and gives you a clear understanding of your customers' requirements.
To make sure that your clients receive most possible own attentions, we have made the process
as well as implementations of the operating CRM simple or professional at Straight Marketing.
For example, let us assume that you are overwhelmed by the phone daily. In order to understand
the progress or the status of services you should provide, you may need to communicate with
your clients however do not have time. Rather than spending time every day making a calls, The
Straight Marketing implement operational Customer Relationship Management systems that also
allows clients to login to the account over Internet furthermore view the entire details of services
provide. Also try to assume that you may save some time without respond or response to the
unnecessary call. Due to operational Customer Relationship Management, everyone is winning.
You respond to the client, your consumers are satisfied with your services, or everybody may get
what she or he wants or requires. These are a just single area of the CRM that may create bigger
efficiencies for your businesses. Results of the operational Customer Relationship Management
strategy are of far-reaching significance as well as may be implementing in the basic softwares
and complex software installations in accordance with company requirements. The Operational
CRM simplifies organization's company process. It also focuses on the automation or
13
The Operational CRM usually refers to services that allow organizations to take some care of its
clients. It provides supports for the various company processes or procedures, which may include
marketing, sales as well as services. The Contact moreover calls centers, information
aggregations systems or websites are some examples of the operational Customer Relationship
Management. If your businesses client churn rate is huge moreover service prize or cost is high,
then Operational Customer Relationship Management Solutions are the tool that may help you
solve all kind of issues. CRM's superior expertise enables you to access data about your
customers and gives you a clear understanding of your customers' requirements.
To make sure that your clients receive most possible own attentions, we have made the process
as well as implementations of the operating CRM simple or professional at Straight Marketing.
For example, let us assume that you are overwhelmed by the phone daily. In order to understand
the progress or the status of services you should provide, you may need to communicate with
your clients however do not have time. Rather than spending time every day making a calls, The
Straight Marketing implement operational Customer Relationship Management systems that also
allows clients to login to the account over Internet furthermore view the entire details of services
provide. Also try to assume that you may save some time without respond or response to the
unnecessary call. Due to operational Customer Relationship Management, everyone is winning.
You respond to the client, your consumers are satisfied with your services, or everybody may get
what she or he wants or requires. These are a just single area of the CRM that may create bigger
efficiencies for your businesses. Results of the operational Customer Relationship Management
strategy are of far-reaching significance as well as may be implementing in the basic softwares
and complex software installations in accordance with company requirements. The Operational
CRM simplifies organization's company process. It also focuses on the automation or
13
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Online Mail Business Report
improvement of Touch Company processes for customers and customers. It includes sale
automations, marketing automations as well as services automations. The major purposes of the
operational Customer Relationship Management system are to generate a lead, also convert them
to contact, capture whole the necessary information, and also provide supports throughout the
client's life cycle. Marketing automation can help company's streamlines marketing processes,
automate moreover measures marketing reports, expand sales or get faster revenue. It also
includes different CRM marketing module such as event managements furthermore event-base
marketing.
Part 2
Increasing sales or develop clients loyalty are the two major objectives of the Operational
Customer Relationship Management. There is a lot of operational CRM application (SaaS,
Hybrid, On Premise) with the various platforms and functions. Therefore, before selecting some
CRM applications, the organization must determine goals or strategies to make sure success. The
major goal of CRM system is to integrate or automate sales. As a result, this system often has a
dashboard that can display entire views of 3 functions in single client view, single page for every
client that business can have. Dashboards can provide customer data, past sale, last marketing
effort. Operational CRM consists of three major components: sale force automations, marketing
automations, and the service automations. The Sales force automations (SFA) helps
organizations automate the sales procedure from sales leads to sales. Major purposes of the sales
automation are to set the company standards within the administration to obtain new customers
and handle existing clients.
Part 3
The Service automations are the part of operational CRM systems that also concentrates on a
direct client services technologies. With service automations, the clients may receive support
14
improvement of Touch Company processes for customers and customers. It includes sale
automations, marketing automations as well as services automations. The major purposes of the
operational Customer Relationship Management system are to generate a lead, also convert them
to contact, capture whole the necessary information, and also provide supports throughout the
client's life cycle. Marketing automation can help company's streamlines marketing processes,
automate moreover measures marketing reports, expand sales or get faster revenue. It also
includes different CRM marketing module such as event managements furthermore event-base
marketing.
Part 2
Increasing sales or develop clients loyalty are the two major objectives of the Operational
Customer Relationship Management. There is a lot of operational CRM application (SaaS,
Hybrid, On Premise) with the various platforms and functions. Therefore, before selecting some
CRM applications, the organization must determine goals or strategies to make sure success. The
major goal of CRM system is to integrate or automate sales. As a result, this system often has a
dashboard that can display entire views of 3 functions in single client view, single page for every
client that business can have. Dashboards can provide customer data, past sale, last marketing
effort. Operational CRM consists of three major components: sale force automations, marketing
automations, and the service automations. The Sales force automations (SFA) helps
organizations automate the sales procedure from sales leads to sales. Major purposes of the sales
automation are to set the company standards within the administration to obtain new customers
and handle existing clients.
Part 3
The Service automations are the part of operational CRM systems that also concentrates on a
direct client services technologies. With service automations, the clients may receive support
14
Online Mail Business Report
through different channels, for example telephone, E-mail, ticketing portals, knowledge base,
FAQs, may be solved, perhaps by the various marketing parts of clients in different ways. Such
as, by recognizing the buying behaviors of client's base, Business can also find that these
customer bases has not presently bought a large number of products or brands. After scanning
this information, a business may consider marketing to these segments of clients in different
ways to better convey how the company's products can be particularly beneficial to this group.
However, CRM support for customer service plays a major role because customer service
incorporates marketing, sales, support, and retention. CRM can bring benefits to multiple
business units. It plays an important role in sales lead management and sales, which is very
important to the marketing team and sales staff. Both can use CRM data to track customers and
prospects and understand when and how to send messages to each customer.
Part 4
Dr. Rikki Wagner uses the metrics of business CRM systems to monitor and track sales, services,
and moreover marketing performances. There are indeed no shortages of measurable things in
the globe of CRM. With the modern CRM system spanning different disciplines, departments or
channels, this is a digital nightmare.
Operational metrics should Dr Rikki Wagner measure
The three departments most closely related to the impact of the CRM system use various
operating indicators to measures their performance related. By sector, this includes:
Sales
i. The number of the prospects
ii. Number of latest clients
15
through different channels, for example telephone, E-mail, ticketing portals, knowledge base,
FAQs, may be solved, perhaps by the various marketing parts of clients in different ways. Such
as, by recognizing the buying behaviors of client's base, Business can also find that these
customer bases has not presently bought a large number of products or brands. After scanning
this information, a business may consider marketing to these segments of clients in different
ways to better convey how the company's products can be particularly beneficial to this group.
However, CRM support for customer service plays a major role because customer service
incorporates marketing, sales, support, and retention. CRM can bring benefits to multiple
business units. It plays an important role in sales lead management and sales, which is very
important to the marketing team and sales staff. Both can use CRM data to track customers and
prospects and understand when and how to send messages to each customer.
Part 4
Dr. Rikki Wagner uses the metrics of business CRM systems to monitor and track sales, services,
and moreover marketing performances. There are indeed no shortages of measurable things in
the globe of CRM. With the modern CRM system spanning different disciplines, departments or
channels, this is a digital nightmare.
Operational metrics should Dr Rikki Wagner measure
The three departments most closely related to the impact of the CRM system use various
operating indicators to measures their performance related. By sector, this includes:
Sales
i. The number of the prospects
ii. Number of latest clients
15
Online Mail Business Report
iii. Keep the number of clients
Marketing
i. The number of the campaign response
ii. The Number of purchase activities
iii. Income from activities
iv. Number of new customers acquired through the event
v. The Number of activities
Service
The Number of handled cases
The number of a cases on day has been closed
Average settlement time
The average number of service calls per day
Complaint resolution time
Customer callback. Sales is the lifeline of every business. Unless Dr. Rikki Wagner has a large
number of prospects per day to beat Dr. Rikki Wagner's door, sales calls are a key part of Dr.
Rikki Wagner's sales process. Sales calls need to be measured. Every salesperson wants to
understand how much calls they has made. Dr. Rikki Wagner's sale managers want to understand
how much call every person or group made. This phone number form basis of the more helpful
indicator. Traditional views are that prize of purchasing new clients are much bigger than prize
16
iii. Keep the number of clients
Marketing
i. The number of the campaign response
ii. The Number of purchase activities
iii. Income from activities
iv. Number of new customers acquired through the event
v. The Number of activities
Service
The Number of handled cases
The number of a cases on day has been closed
Average settlement time
The average number of service calls per day
Complaint resolution time
Customer callback. Sales is the lifeline of every business. Unless Dr. Rikki Wagner has a large
number of prospects per day to beat Dr. Rikki Wagner's door, sales calls are a key part of Dr.
Rikki Wagner's sales process. Sales calls need to be measured. Every salesperson wants to
understand how much calls they has made. Dr. Rikki Wagner's sale managers want to understand
how much call every person or group made. This phone number form basis of the more helpful
indicator. Traditional views are that prize of purchasing new clients are much bigger than prize
16
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of a retaining existing clients. Therefore, it is valuable to maintain the return of Dr. Rikki
Wagner's customers. This is important to measure the success of Dr. Rikki Wagner's relationship
with Dr. Rikki Wagner's current customers.
17
of a retaining existing clients. Therefore, it is valuable to maintain the return of Dr. Rikki
Wagner's customers. This is important to measure the success of Dr. Rikki Wagner's relationship
with Dr. Rikki Wagner's current customers.
17
Online Mail Business Report
Report Section 4 –Social Media
Part 1
Why Dr. Rikki Wagner should also consider using social media as a channel to communicate
with and promote brands, as social media are the one of cost-effective digitals marketing method
utilize to syndicates content moreover develope the visibilities of Rikki's business. Since Rikki
will be in contact with a wide range of consumers, implementing a social media strategy will
greatly increase her brand awareness (Nazari-Shirkouhi, 2015).
Without marketing Rikki Wagner on social media, Rikki Wagner's inbound traffic is limited to
its usual customers. People who are familiar with your brand may search for keywords that are
already ranked the same. Without using media as the part of a Rikki Wagner's marketing
strategies, Rikki Wagner has complexity accessing anybody outsides of your loyal clients base.
Each social profile that you added to your marketing mixes are the gateways to Rikki Wagner's
website, moreover each article by Rikki are another chance to get the latest clients. The Social
media are a fusion of various kinds of persons with different behaviors and backgrounds.
Various people have several requirements and many methods of thinking. Social media has
gained rapid attention in its existence for several years. It is usually social media, and many
people are awe-inspiring about the transformation of the communication process, especially the
Y-generation that is boosted by the media platforms. The Social media are now quietly entering
the boardroom of a company organization, only like the Internet; it has changed sales or buying
procedures or process. Although the social media are a phenomenon, they have verified to be
effective than the traditional market. There is some organization now work hard to take place in
the network to communicate with customers in the distance. In addition, utilize of social
18
Report Section 4 –Social Media
Part 1
Why Dr. Rikki Wagner should also consider using social media as a channel to communicate
with and promote brands, as social media are the one of cost-effective digitals marketing method
utilize to syndicates content moreover develope the visibilities of Rikki's business. Since Rikki
will be in contact with a wide range of consumers, implementing a social media strategy will
greatly increase her brand awareness (Nazari-Shirkouhi, 2015).
Without marketing Rikki Wagner on social media, Rikki Wagner's inbound traffic is limited to
its usual customers. People who are familiar with your brand may search for keywords that are
already ranked the same. Without using media as the part of a Rikki Wagner's marketing
strategies, Rikki Wagner has complexity accessing anybody outsides of your loyal clients base.
Each social profile that you added to your marketing mixes are the gateways to Rikki Wagner's
website, moreover each article by Rikki are another chance to get the latest clients. The Social
media are a fusion of various kinds of persons with different behaviors and backgrounds.
Various people have several requirements and many methods of thinking. Social media has
gained rapid attention in its existence for several years. It is usually social media, and many
people are awe-inspiring about the transformation of the communication process, especially the
Y-generation that is boosted by the media platforms. The Social media are now quietly entering
the boardroom of a company organization, only like the Internet; it has changed sales or buying
procedures or process. Although the social media are a phenomenon, they have verified to be
effective than the traditional market. There is some organization now work hard to take place in
the network to communicate with customers in the distance. In addition, utilize of social
18
Online Mail Business Report
networking by few organization begins with the marketing moreover awareness of their services
and products. But, this has advanced to public communication or interaction with clients or
another stakeholder.
Part 2
19
networking by few organization begins with the marketing moreover awareness of their services
and products. But, this has advanced to public communication or interaction with clients or
another stakeholder.
Part 2
19
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Part 3
Dr. Rikki Wagner should manage their social media through the following steps: Social
media provides an open platform for communicating and communicating with Rikki customers
so it can be used. Use Rikki to find out about her clients and meet their needs on social media
20
Part 3
Dr. Rikki Wagner should manage their social media through the following steps: Social
media provides an open platform for communicating and communicating with Rikki customers
so it can be used. Use Rikki to find out about her clients and meet their needs on social media
20
Online Mail Business Report
instead of promoting her services. These methods do not help RIKKI good understand her
customer's preference, however it also helps you to make a loyal client base that believes
RIKKI's brand. In today's era, there are so many social networks to choose from, but as a small
business owner, RIKKI cannot manage all activities that are on them. Based on RIKKI business
goals and target audiences, find out which networks make the most sense of RIKKI dedication to
their time and effort and then stick with those (Chris Adalikwu, 2012). Rikki must understand
that there is no need to overextend her. All efforts are focused on one or two aspects of Rikki's
best return on investment. There are many assets and tools that can help company owners
develop their social media presences. The company owners may reserve hours at the beginning
of this month to use software such as Buffer or Hootsuite to schedule monthly posts. Or, they can
outsource the entire process to freelancers.
Social Media Policy: These policies provides a guidance for the employees to use social media
and must broadly understand the purpose of these policies, including wikis, blogs, micro-blogs,
chat rooms, message boards, e-newsletters, social sites, online forums or other various sites and
allowing users to Service that also share the data with the others over the same period.
PROCEDURES: Following guidelines apply to utilize of professional social networking on
behalf of [business] and own utilize of SM when referring [business].
i. Workers want to understand or comply with [Worker Handbook or other business policy]
when to utilizing social media. Workers must be aware of the impact their behaviour can
have on their image or business status. Information published or post by employees can
be public data for a long time.
21
instead of promoting her services. These methods do not help RIKKI good understand her
customer's preference, however it also helps you to make a loyal client base that believes
RIKKI's brand. In today's era, there are so many social networks to choose from, but as a small
business owner, RIKKI cannot manage all activities that are on them. Based on RIKKI business
goals and target audiences, find out which networks make the most sense of RIKKI dedication to
their time and effort and then stick with those (Chris Adalikwu, 2012). Rikki must understand
that there is no need to overextend her. All efforts are focused on one or two aspects of Rikki's
best return on investment. There are many assets and tools that can help company owners
develop their social media presences. The company owners may reserve hours at the beginning
of this month to use software such as Buffer or Hootsuite to schedule monthly posts. Or, they can
outsource the entire process to freelancers.
Social Media Policy: These policies provides a guidance for the employees to use social media
and must broadly understand the purpose of these policies, including wikis, blogs, micro-blogs,
chat rooms, message boards, e-newsletters, social sites, online forums or other various sites and
allowing users to Service that also share the data with the others over the same period.
PROCEDURES: Following guidelines apply to utilize of professional social networking on
behalf of [business] and own utilize of SM when referring [business].
i. Workers want to understand or comply with [Worker Handbook or other business policy]
when to utilizing social media. Workers must be aware of the impact their behaviour can
have on their image or business status. Information published or post by employees can
be public data for a long time.
21
Online Mail Business Report
ii. Employees must know that [business] can observe content or data provided by workers
through the social networking.
iii. The Employees must utilize their great judgments to publish materials that are neither
appropriate nor dangerous to the [business], its workers, or its clients.
iv. Though not an exclusive list, several particular samples of social media behavior that are
prohibited include the publication of a libel, pornography, proprietary, harassing,
defamatory, or comments, content, or images that may make a hostile works
surrounding.Workers must not post and post any data that are also considered private and
confidential. If someone has a question about confidentiality, the workers must check
with human assets department or supervisor.
v. Social media, blogs, or the various kinds of online contents can sometimes cause media
attentions and legal problems. Workers must forward this inquiry to authorized [business]
spokesperson.
vi. If an employee finds that he or she has encountered a situation when using social media
that may become opposing, the employee should be polite and disconnected from talks
and also seek advices from supervisor.
vii. Workers must be properly licensed before mentioning and posting image of present and
former workers, suppliers, suppliers and members. In addition, workers must obtain
proper permission to utilize third-party service marks, copyright, trademarks, copyrighted
materials and intellectual property rights.
viii. Utilize of social media must not hinder the workers role in the [company]. The
[Company] computer system is for commercial purposes only.
22
ii. Employees must know that [business] can observe content or data provided by workers
through the social networking.
iii. The Employees must utilize their great judgments to publish materials that are neither
appropriate nor dangerous to the [business], its workers, or its clients.
iv. Though not an exclusive list, several particular samples of social media behavior that are
prohibited include the publication of a libel, pornography, proprietary, harassing,
defamatory, or comments, content, or images that may make a hostile works
surrounding.Workers must not post and post any data that are also considered private and
confidential. If someone has a question about confidentiality, the workers must check
with human assets department or supervisor.
v. Social media, blogs, or the various kinds of online contents can sometimes cause media
attentions and legal problems. Workers must forward this inquiry to authorized [business]
spokesperson.
vi. If an employee finds that he or she has encountered a situation when using social media
that may become opposing, the employee should be polite and disconnected from talks
and also seek advices from supervisor.
vii. Workers must be properly licensed before mentioning and posting image of present and
former workers, suppliers, suppliers and members. In addition, workers must obtain
proper permission to utilize third-party service marks, copyright, trademarks, copyrighted
materials and intellectual property rights.
viii. Utilize of social media must not hinder the workers role in the [company]. The
[Company] computer system is for commercial purposes only.
22
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Report: Conclusions and Recommendations to the Business
Cloud computing allows users to access data anywhere they have an internet connections. In
nowadays changing company environment, the key for small business owners to having all the
rights they need when they want it, whether they are on PC, mobile phone or tablet, in the office,
in the field as well as on road. This is exactly what cloud computing offers. The Big data or
information mining is two various kinds of things. They all related to using large information set
to handle collection and reporting of the data serving the business or recipients. But, these two
terms is also using for two various factors of these operations. Before implementing a company
intelligence system, they are critical to analyze and deeply research your business needs from the
system. This can be done by writing surveys and conducting surveys. Key figures should be
identified and interviewed. They may be internal or external. It is important to get the right
requirements for the success of a business intelligence system. Marketers usually have a series of
goals on their Face book page. From raising awareness of turning fans into email subscribers,
many marketers are making progress on each goal by focusing on strategies that build overall
community participation. Exploring quickly through the demonstration is not enough for latest
CRM users. Develop training strategy that also include introductory training covering essential
elements and role-particular tuition to make sure that marketing, sales, moreover service teams
may confidently begin use CRM. Schedule of every training program must go far beyond stating
implementations. As a user become sophisticated, they will want to understand more advanced
CRM functions and processes.
.
23
Report: Conclusions and Recommendations to the Business
Cloud computing allows users to access data anywhere they have an internet connections. In
nowadays changing company environment, the key for small business owners to having all the
rights they need when they want it, whether they are on PC, mobile phone or tablet, in the office,
in the field as well as on road. This is exactly what cloud computing offers. The Big data or
information mining is two various kinds of things. They all related to using large information set
to handle collection and reporting of the data serving the business or recipients. But, these two
terms is also using for two various factors of these operations. Before implementing a company
intelligence system, they are critical to analyze and deeply research your business needs from the
system. This can be done by writing surveys and conducting surveys. Key figures should be
identified and interviewed. They may be internal or external. It is important to get the right
requirements for the success of a business intelligence system. Marketers usually have a series of
goals on their Face book page. From raising awareness of turning fans into email subscribers,
many marketers are making progress on each goal by focusing on strategies that build overall
community participation. Exploring quickly through the demonstration is not enough for latest
CRM users. Develop training strategy that also include introductory training covering essential
elements and role-particular tuition to make sure that marketing, sales, moreover service teams
may confidently begin use CRM. Schedule of every training program must go far beyond stating
implementations. As a user become sophisticated, they will want to understand more advanced
CRM functions and processes.
.
23
Online Mail Business Report
References
Artail, H., Saghir, M., Sharafeddin, M., Hajj, H., Kaitoua, A., Morcel, R. and Akkary, H. (2017).
Speedy Cloud: Cloud Computing with Support for Hardware Acceleration Services. IEEE
Transactions on Cloud Computing, pp.1-1.
Azhar, S. (2015). The Relationship between Customer Knowledge and Customer Relationship
Management Towards Service Quality in Malaysia. SSRN Electronic Journal.
Blokdijk, G. (2012). CRM 100 Success Secrets - 100 Most Asked Questions on Customer
Relationship Management Software, Solutions, Systems, Applications and Services. Dayboro:
Emereo Publishing.
Buttle, F. (2015). Customer Relationship Management. Taylor and Francis.
Chang, W. (2014). Transforming enterprise cloud services. [Place of publication not identified]:
Springer.
Chris Adalikwu (2012). Customer relationship management and customer satisfaction.
AFRICAN JOURNAL OF BUSINESS MANAGEMENT, 6(22).
DR.K.VANITHA, D. (2012). Customer Relationship Management on Customer Satisfaction.
International Journal of Scientific Research, 3(4), pp.1-3.
Davis, C. (2017). Realizing Software Reliability in the Face of Infrastructure Instability. IEEE
Cloud Computing, 4(5), pp.34-40.
Esbel, O. and Christian, N. (2016). Hardware/Software Verification Process through Cloud
Computing. Lecture Notes on Software Engineering, 4(2), pp.123-128.
Goldsmith, R. (2010). The Goals of Customer Relationship Management. International Journal
of Customer Relationship Marketing and Management, 1(1), pp.16-27.
24
References
Artail, H., Saghir, M., Sharafeddin, M., Hajj, H., Kaitoua, A., Morcel, R. and Akkary, H. (2017).
Speedy Cloud: Cloud Computing with Support for Hardware Acceleration Services. IEEE
Transactions on Cloud Computing, pp.1-1.
Azhar, S. (2015). The Relationship between Customer Knowledge and Customer Relationship
Management Towards Service Quality in Malaysia. SSRN Electronic Journal.
Blokdijk, G. (2012). CRM 100 Success Secrets - 100 Most Asked Questions on Customer
Relationship Management Software, Solutions, Systems, Applications and Services. Dayboro:
Emereo Publishing.
Buttle, F. (2015). Customer Relationship Management. Taylor and Francis.
Chang, W. (2014). Transforming enterprise cloud services. [Place of publication not identified]:
Springer.
Chris Adalikwu (2012). Customer relationship management and customer satisfaction.
AFRICAN JOURNAL OF BUSINESS MANAGEMENT, 6(22).
DR.K.VANITHA, D. (2012). Customer Relationship Management on Customer Satisfaction.
International Journal of Scientific Research, 3(4), pp.1-3.
Davis, C. (2017). Realizing Software Reliability in the Face of Infrastructure Instability. IEEE
Cloud Computing, 4(5), pp.34-40.
Esbel, O. and Christian, N. (2016). Hardware/Software Verification Process through Cloud
Computing. Lecture Notes on Software Engineering, 4(2), pp.123-128.
Goldsmith, R. (2010). The Goals of Customer Relationship Management. International Journal
of Customer Relationship Marketing and Management, 1(1), pp.16-27.
24
Online Mail Business Report
Jannati, H. and Bahrak, B. (2017). An improved authentication protocol for distributed mobile
cloud computing services. International Journal of Critical Infrastructure Protection, 19, pp.59-
67.
Kiran, M. and Simons, A. (2016). Testing Software Services in Cloud Ecosystems. International
Journal of Cloud Applications and Computing, 6(1), pp.42-58.
Kulkarni, G. (2012). Cloud Computing-Software as Service. International Journal of Cloud
Computing and Services Science (IJ-CLOSER), 1(1).
Keramati, A., Shirkouhi, S., Moshki, H. and Berneti, E. (2010). A hierarchical structure to
evaluate risk of customer relationship management (CRM) projects. International Journal of
Electronic Customer Relationship Management, 4(2), p.97.
La, S. and Yi, Y. (2015). A Critical Review of Customer Satisfaction, Customer Loyalty,
Relationship Marketing, and Customer Relationship Management. Korean Marketing Review,
30(1), p.53.
Menzel, M., Schönherr, M. and Tai, S. (2011). (MC2)2: criteria, requirements and a software
prototype for Cloud infrastructure decisions. Software: Practice and Experience, 43(11),
pp.1283-1297.
MouÄek, R. (2014). Corrigendum: Software and hardware infrastructure for research in
electrophysiology. Frontiers in Neuroinformatics, 8.
Mehta, A. (2016). A Customer Relationship Management Model to Integrate Customer
Relationship Experience Quadrant and CRX Life Cycle. SSRN Electronic Journal.
Nassar, B. (2015). The customer trust and customer commitment of e-customer relationship
management: study at Jordan of mobile phone services. International Journal of Electronic
Customer Relationship Management, 9(1), p.33.
25
Jannati, H. and Bahrak, B. (2017). An improved authentication protocol for distributed mobile
cloud computing services. International Journal of Critical Infrastructure Protection, 19, pp.59-
67.
Kiran, M. and Simons, A. (2016). Testing Software Services in Cloud Ecosystems. International
Journal of Cloud Applications and Computing, 6(1), pp.42-58.
Kulkarni, G. (2012). Cloud Computing-Software as Service. International Journal of Cloud
Computing and Services Science (IJ-CLOSER), 1(1).
Keramati, A., Shirkouhi, S., Moshki, H. and Berneti, E. (2010). A hierarchical structure to
evaluate risk of customer relationship management (CRM) projects. International Journal of
Electronic Customer Relationship Management, 4(2), p.97.
La, S. and Yi, Y. (2015). A Critical Review of Customer Satisfaction, Customer Loyalty,
Relationship Marketing, and Customer Relationship Management. Korean Marketing Review,
30(1), p.53.
Menzel, M., Schönherr, M. and Tai, S. (2011). (MC2)2: criteria, requirements and a software
prototype for Cloud infrastructure decisions. Software: Practice and Experience, 43(11),
pp.1283-1297.
MouÄek, R. (2014). Corrigendum: Software and hardware infrastructure for research in
electrophysiology. Frontiers in Neuroinformatics, 8.
Mehta, A. (2016). A Customer Relationship Management Model to Integrate Customer
Relationship Experience Quadrant and CRX Life Cycle. SSRN Electronic Journal.
Nassar, B. (2015). The customer trust and customer commitment of e-customer relationship
management: study at Jordan of mobile phone services. International Journal of Electronic
Customer Relationship Management, 9(1), p.33.
25
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Online Mail Business Report
Nazari-Shirkouhi, S. (2015). Investigating the effects of customer relationship management and
supplier relationship management on new product development. Tehnicki vjesnik - Technical
Gazette, 22(1), pp.191-200.
Raab, G. and Resko, S. (2016). Customer relationship management. London: Routledge.
Ojala, A. (2016). Discovering and creating business opportunities for cloud services. Journal of
Systems and Software, 113, pp.408-417.
Patterson, D. and Hennessy, J. (2018). Computer organization and design. Cambridge, MA:
Morgan Kaufman Publishers.
Serrano, N., Gallardo, G. and Hernantes, J. (2015). Infrastructure as a Service and Cloud
Technologies. IEEE Software, 32(2), pp.30-36.
Sill, A. (2016). Hardware Analogies to Cloud Software Standards Development. IEEE Cloud
Computing, 3(6), pp.84-88.
Sun, A. (2013). Enabling collaborative decision-making in watershed management using cloud-
computing services. Environmental Modelling & Software, 41, pp.93-97.
Santouridis, I. and Veraki, A. (2017). Customer relationship management and customer
satisfaction: the mediating role of relationship quality. Total Quality Management & Business
Excellence, 28(9-10), pp.1122-1133.
Shihab, M., Sukrisna, I. and Hidayanto, A. (2015). Investigating customer relationship
management systems involvement towards customer knowledge creation processes.
International Journal of Electronic Customer Relationship Management, 9(1), p.56.
Trivedi, P. (2015). Customer Relationship Management- The Indian Perspective. International
Journal on Customer Relations, 3(2).
26
Nazari-Shirkouhi, S. (2015). Investigating the effects of customer relationship management and
supplier relationship management on new product development. Tehnicki vjesnik - Technical
Gazette, 22(1), pp.191-200.
Raab, G. and Resko, S. (2016). Customer relationship management. London: Routledge.
Ojala, A. (2016). Discovering and creating business opportunities for cloud services. Journal of
Systems and Software, 113, pp.408-417.
Patterson, D. and Hennessy, J. (2018). Computer organization and design. Cambridge, MA:
Morgan Kaufman Publishers.
Serrano, N., Gallardo, G. and Hernantes, J. (2015). Infrastructure as a Service and Cloud
Technologies. IEEE Software, 32(2), pp.30-36.
Sill, A. (2016). Hardware Analogies to Cloud Software Standards Development. IEEE Cloud
Computing, 3(6), pp.84-88.
Sun, A. (2013). Enabling collaborative decision-making in watershed management using cloud-
computing services. Environmental Modelling & Software, 41, pp.93-97.
Santouridis, I. and Veraki, A. (2017). Customer relationship management and customer
satisfaction: the mediating role of relationship quality. Total Quality Management & Business
Excellence, 28(9-10), pp.1122-1133.
Shihab, M., Sukrisna, I. and Hidayanto, A. (2015). Investigating customer relationship
management systems involvement towards customer knowledge creation processes.
International Journal of Electronic Customer Relationship Management, 9(1), p.56.
Trivedi, P. (2015). Customer Relationship Management- The Indian Perspective. International
Journal on Customer Relations, 3(2).
26
Online Mail Business Report
Yau, S. and An, H. (2011). Software Engineering Meets Services and Cloud Computing.
Computer, 44(10), pp.47-53.
27
Yau, S. and An, H. (2011). Software Engineering Meets Services and Cloud Computing.
Computer, 44(10), pp.47-53.
27
Online Mail Business Report
Appendices
Task 1: Personal Research Journal
Date of
research
activity
/discussion
Description of research activity Student(s) Involved Resources Used Time on Activity
27 Sept 2017 Investigation into the Information
Technology Strategies should the Business
consider to obtain / retain competitive
advantage in their marketspace.
4 hours
29 Sept 2017 How the business should be considering
using Social Media as an avenue for
communicating with their customers and
promoting their brand.
3 hours
Dr. Ricky Wagner, our organization's manager, Mrs. Georgi Händel told me Dr. Ricky Wagner
is appointed as an IT consultant to create them so that they can start their novel online
business,in addition, move their mail order occupation into e-commerce business. My manager
gave me his company's Dr. I organized a written report of how John could establish his
enterprise company in an up-to-date Web presence. I have prepared a written report and Dr. An
ideal PC device offer for Ricky Wagner, a PC software offer, and a marketing / networking and
communication proposal report has been provided, which is really going to achieve high
competitive advantages. Ricky will help Vogner. Cloud-based framework options, cloud-based
28
Appendices
Task 1: Personal Research Journal
Date of
research
activity
/discussion
Description of research activity Student(s) Involved Resources Used Time on Activity
27 Sept 2017 Investigation into the Information
Technology Strategies should the Business
consider to obtain / retain competitive
advantage in their marketspace.
4 hours
29 Sept 2017 How the business should be considering
using Social Media as an avenue for
communicating with their customers and
promoting their brand.
3 hours
Dr. Ricky Wagner, our organization's manager, Mrs. Georgi Händel told me Dr. Ricky Wagner
is appointed as an IT consultant to create them so that they can start their novel online
business,in addition, move their mail order occupation into e-commerce business. My manager
gave me his company's Dr. I organized a written report of how John could establish his
enterprise company in an up-to-date Web presence. I have prepared a written report and Dr. An
ideal PC device offer for Ricky Wagner, a PC software offer, and a marketing / networking and
communication proposal report has been provided, which is really going to achieve high
competitive advantages. Ricky will help Vogner. Cloud-based framework options, cloud-based
28
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Online Mail Business Report
PC software, optional and cloud-based system options, that bring Dr. Rikki Wagner to the novel
e-commerce business.
I am extremely pleased that my supervisor has given the correct province to put together the
report for Dr. Rike Wagner.
On 3 June 2017, I started planning those entries. I looked at a computer with a computer
software program on a computer with a variety of computer-based tools and answered the best to
include in my statement.
On June 4, 2017, I have go to a test program on entire expected aspects of my statement, which
has assisted me successfully manage my statement file.
From then on, I've personally utilized many useful journals, posts and posts with publications to
get me the most knowledge and useful information to find useful information and I found that
Balzan, the third change publication is excellent and helped me according to my planning.
Then on June 3, 2017, the conference has started and the meeting we took up was called Dr.
Ricky Wagner seems to be most beneficial proposal for an online or e-commerce firm, so we
report on the capability to make available a writing which he can get sophisticated e-commerce
profession.
After that, my manager Mrs. Georgi Hendale started the collection method on June 4, 2017.
Finally, on June 4, 2017, the organization's chief executive officer was sent to the record
properly.
Because of this record, I have used it most often in the BI and Relationship System. Supervisor
Mrs. Gorgeous Handel has shown me the right way to give information about the organization's
intelligence and has tried to process a web-based business process. I learned how to leave alone
for online or e-commerce business.
29
PC software, optional and cloud-based system options, that bring Dr. Rikki Wagner to the novel
e-commerce business.
I am extremely pleased that my supervisor has given the correct province to put together the
report for Dr. Rike Wagner.
On 3 June 2017, I started planning those entries. I looked at a computer with a computer
software program on a computer with a variety of computer-based tools and answered the best to
include in my statement.
On June 4, 2017, I have go to a test program on entire expected aspects of my statement, which
has assisted me successfully manage my statement file.
From then on, I've personally utilized many useful journals, posts and posts with publications to
get me the most knowledge and useful information to find useful information and I found that
Balzan, the third change publication is excellent and helped me according to my planning.
Then on June 3, 2017, the conference has started and the meeting we took up was called Dr.
Ricky Wagner seems to be most beneficial proposal for an online or e-commerce firm, so we
report on the capability to make available a writing which he can get sophisticated e-commerce
profession.
After that, my manager Mrs. Georgi Hendale started the collection method on June 4, 2017.
Finally, on June 4, 2017, the organization's chief executive officer was sent to the record
properly.
Because of this record, I have used it most often in the BI and Relationship System. Supervisor
Mrs. Gorgeous Handel has shown me the right way to give information about the organization's
intelligence and has tried to process a web-based business process. I learned how to leave alone
for online or e-commerce business.
29
Online Mail Business Report
I am totally familiar with company alone and with the duties to manage my responsibilities and
valuable reports. I have begun initially to format and examine PC software for e-commerce. I've
studied some of the important features and needs of the mixed online business
I visited the weekend seminar on the Teaching Communication to prepare the report. I found that
my 1-week teaching course was truly interesting and educational. I had to face some new
qualities and understand the responsibilities of discussing with my friends and groups.
My report, which I gave to my supervisor, is separate, concise as well as accurate, and various
types of actions taken by this study were properly studied by the study.
30
I am totally familiar with company alone and with the duties to manage my responsibilities and
valuable reports. I have begun initially to format and examine PC software for e-commerce. I've
studied some of the important features and needs of the mixed online business
I visited the weekend seminar on the Teaching Communication to prepare the report. I found that
my 1-week teaching course was truly interesting and educational. I had to face some new
qualities and understand the responsibilities of discussing with my friends and groups.
My report, which I gave to my supervisor, is separate, concise as well as accurate, and various
types of actions taken by this study were properly studied by the study.
30
Online Mail Business Report
Letter of Transmittal
Mendelssohn Technologies,
Manger,
Mrs Georgie Handel,
4th June 2017.
Dear Mam,
I'm happy to conferral my statement to you. I am thankful to you that you have given me the
probability of my relationship, so that I can report it to Dr. Rikki Wagner and support him by
supporting him to start his novel web business. Furthermore, note that the most easily used
computer electronics and computer-based software for its novel web-based business.
I systematized my report then tried to give it a perfect record on benefits of CS and bilateral. I
started your report on month of June 2, 2017.
I really have confidence in this report as well as my ideas work as a guide to the website.
Yours Sincerely,
Student Name
31
Letter of Transmittal
Mendelssohn Technologies,
Manger,
Mrs Georgie Handel,
4th June 2017.
Dear Mam,
I'm happy to conferral my statement to you. I am thankful to you that you have given me the
probability of my relationship, so that I can report it to Dr. Rikki Wagner and support him by
supporting him to start his novel web business. Furthermore, note that the most easily used
computer electronics and computer-based software for its novel web-based business.
I systematized my report then tried to give it a perfect record on benefits of CS and bilateral. I
started your report on month of June 2, 2017.
I really have confidence in this report as well as my ideas work as a guide to the website.
Yours Sincerely,
Student Name
31
1 out of 31
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