ONLINE ORDERING SYSTEM
3
1. Introduction:
The Koala Chocolates of the Redfern is involved in making various chocolates and different
types of novelty sweets. In order to increase the options of marketing, their management needs to
sell the products over the Internet. Their latest online ordering system should link to the present IT
system of Koala tracking the inventory in the warehouse and factory. Besides, the business also
intends to have a smartphone app. Further, the system should be secure. Firstly, technology is
discussed in brief. Besides, the implementation plan, communication plan and contingency plan are
demonstrated in the study.
2. Technology in brief:
The app-based ordering system would easily permit the customers in ordering food in one
click. Next, the technology must boost the sales and make the process totally automated having
lesser amount of manpower. Besides, it must have the feature of cash on delivery. This would help to
enhance Koala Chocolate’s brand credibility. Having multi-cuisine food on the basis of the facility
to have regional chocolates and sweets in their menu is helpful to get conventional customers (Wyse
et al. 2019). Furthermore, the editing o the pricing, categories and menu in real time is simple and
could be customized at fingertips. The technology must comprise of quick and fast ordering process.
The customers could be notified fast as they place new orders such that one can begin the exertion of
order. Again, the GPS enabled system will be useful to serve in tie despite any delay in delivery
(Chen and Huang 2019). Moreover, the customers must be able to contact with the available contact
form in Koala Chocolates' site or app to resolve the queries very fast. Accurate insights of business
must provide them with the proper data regarding the orders placed, location and visitors. This must
provide the total statistical assessment of business. The system must by default come with the inbuilt
CRM. This is helpful to evaluate and control the customers for efficient business. Again, it can retain

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Online Ordering System for Koala Chocolates of Redfern

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