This document discusses facility management operations in hotels, including the important skills and practices involved. It explores the impact of facility management operations on knowledge and skills development and provides ways to develop facility management skills to meet organizational requirements.
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Operating Hotel Facilities 1
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Table of Contents Facility management operations..................................................................................................3 Important skills and importance of facility management operations...........................................3 Impact of facility management operations on development of knowledge and skills.................3 Constitute good practices in facility management operations.....................................................4 Ways to develop facility management operations skills to meet organizational requirements...4 REFERENCES................................................................................................................................5 2
Facility management operations Facility management is one of the main function of hotel which include management of all people, services, processes as well as tools which are required to run a facility at a level which helps them in accomplishing goals (Wei and Akinci, 2019). One of the main aim of facility manager of Marriott hotel is to deliver excellent and support services for the hotel that they serve. Oversees daily operations in order to provide facilities and ease to all in performing their functions. Important skills and importance of facility management operations Proactive:Understanding needs as well as issues which employees are facing before they take actions and they know, is one of the main important skill. By having this skill, facility manager can makes its activities and keep all employees satisfied. Time management:Managing time is crucial in facility management operations because customers prefers fast and effective services and managing several customers at a time makes them feel valued. Flexibility:It is identified that hotel sector is changing sector where customers need keep changing so, having an ability to adapt changes and situation is important skill in facility management operations (Sarpin and et.al., 2018). Engaging workforce:Managing all operations and facility management, it is important to have an ability to engage employees and make them able to cooperate hotel. During the trip, it is identified that cooperation makes all performance effective. Legal understanding:Managing allfunctionsin an easemanner,require having knowledge of all legal rules and understanding. During the trip, I found that facility manager of Marriott has deep understanding of legality which helped him in taking appropriate decisions. Impact of facility management operations on development of knowledge and skills I found that an effective facility management operations does not only impact on the company but has on an overall environment. I came to know that one of the main important skill which can make a facility manager effective in their performance is efficiency and confidence. Confidence is one of the main skill which does not only help at professional level but also helpful in personal life (Hong and Lee, 2018). During the trip and visiting hotel, I also knew that employees are the key of the success and should be considered as the main resource and should be given priority because they are the one who support company in accomplishing goals. 3
Constitute good practices in facility management operations Collecting informations:Managing operations in an ease manner requires to have an ability to identify the best technique and for that it is important to have a lot of informations. An ability to gather informations and selecting the best one is constituted practice (Onwuanyi and Oyetunji, 2016.). Building team:Teaching team about profit and loss and difference between good things and bad things improve image and productivity. Ways to develop facility management operations skills to meet organizational requirements Facility management is to manage day to day operations, people and processes in a facility and ease manner which require of having some skills. There are some ways by which all these skills can be improved such as: Teamworking:Teamworkingisthebestwayof increasingskillsrequiredinfacility management. It allows people in increasing their skills and having different knowledge and ways of performing activities in the best way (Cetin, Demirciftci and Bilgihan, 2016). Value creation:One of the main key of the success is relied on costs as facility manager needs to identify that how to get more for less through cost-cutting. So, by focusing more on value creation area and identifying all those areas in which they can cut cost and improve services is the best way of increasing skills of facility management. 4
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REFERENCES Books and journals Cetin, G., Demirciftci, T. and Bilgihan, A., 2016. Meeting revenue management challenges: Knowledge, skills and abilities. International Journal of Hospitality Management. 57. pp.132-142. Hong, K.S. and Lee, D., 2018. Impact of operational innovations on customer loyalty in the healthcare sector. Service Business. 12(3). pp.575-600. Onwuanyi, N. and Oyetunji, A.K., 2016. Revitalizing Nigeria’s built heritage using facility management service delivery: The Lagos national arts theatre complex. International Journal of Sustainable Built Environment. 5(2). pp.579-586. Sarpin, N. and et.al., 2018, September. A guideline for strategic capabilities enhancement to support sustainable facility management practices. In AIP Conference Proceedings (Vol. 2016, No. 1, p. 020131). AIP Publishing LLC. Wei, Y. and Akinci, B., 2019. A vision and learning-based indoor localization and semantic mappingframeworkforfacilityoperationsandmanagement.Automationin Construction. 107. p.102915. 5