Operations Management Analysis and Research

This assignment requires students to analyze and research various topics related to operations management. It involves understanding the core principles and practices of strategic impact in operations and process management. The student needs to evaluate different methods and paradigms for conducting mediation analysis in operations management research, as well as consider the future of operations management and its outlook. Additionally, the student should be familiar with the resource-based view of operations management and understand the importance of business process management.

OPERATION AND
PROJECT
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Activity1-Learners critically evaluate appropriate theories such as six sigma and give lean
principles for particular organisation......................................................................................3
TASK 2............................................................................................................................................6
Activity 2-Learners have to prepare and analyse the effectiveness of continuous improvement
plan by using principles of operation management................................................................6
TASK 3..........................................................................................................................................10
Activity 3- Critically evaluate the stages of product life cycle to a given project and prepare
necessary supporting documentation....................................................................................10
TASK 4..........................................................................................................................................12
Activity 4- On the basis of the learners experience critical analyse with the use of appropriate
theories, concepts and models in PLC to differentiate the large and small scale projects...12
CONCLUSION..............................................................................................................................13
REFRENCES.................................................................................................................................15

INTRODUCTION
Operation management is a business practice which is use to plan, implement and design
various products and services This process is affiliated through several departments like HR,
finance , IT, marketing. The above company that is mentioned is Hotpoint. It is an electrical
heating organization which make products of home appliances and HQ in united kingdom. The
company is operating 1000 employees in all over the world. In the report, company need to
evaluate appropriate theories such as six sigma and lean principles(Subramanian, and
Ramanathan, 2012). It will prepare and examine the effectiveness of continuous improvement
plan by using some principles of operation management. The company make a proper product
life cycle(PLC) and analyse the use of appropriate theories, concepts and models to differentiate
large and small scale projects that had been given in above report.
TASK 1
Activity1-Learners critically evaluate appropriate theories such as six sigma and give lean
principles for particular organisation
Operation management is a process which is used to plan, implement and design various
activities in an organisation. Hotpoint is an electrical heating organization which is making 58
inches television in industry.
Six sigma-It is an formulation that used to alter the quality of products in the business
enterprise processes. This process measure the population of variation of data. Hotpoint is a
company that is making 58 inches television which determine needs and wants of customers.
Continuous improvement is one of most important attribute for an organisation that launch a new
product into market place. In case of Hotpoint they aimed to launch a new TV that is 58 inches
after accessing needs and wants of consumer base in that case they have to focus on improving
quality of their products and services in better way.
Their are five phases that make six sigma to solves the problem in the industry-
Define- It is the first phase that help to improve the quality of products. In this phase
Hotpoint need to examine the problems of people while purchasing 58 inch T.V. In this phase
company need to make some efforts to differentiate the customers. When Hotpoint launch its 58
inches T.V it had to develop some leadership styles while launching its product in competitive
market (Lewis and Brown, 2012).

Measure- In this phase Hotpoint need to make a good team who make different measures
while they make 58 inches T.V. It help the team to focuses on two things. Determine the needs
and wants of products and understand the radical origin of the products. This help customers
while they purchasing they have to see what measures the company will acquired.
Analyse- Hotpoint help the team to collect data from different sources. By ding this
company will analyse the features of 58 inches T.V. In this phase company develop a
differentiate team that will competent a variable data of all customers who have purchased its
product (Singhal and Singhal, 2012).
Improve-When Hotpoint set the data it make Hotpoint to understand all the problems of
people and by making solutions on it. Hotpoint had launched 58 inches T.V. In this variable
company need to allocate various resources and make recommendations on various problems of
electric appliances.
Control- Hotpoint makes a good team who controlled all problems related to T.V. In this
phase company need to develop and monitored plan which is helpful for organisation to
controlled and monitored all products. Hotpoint ensure that the team will work good and
planning are to be controlled.
All these phases of six sigma help Hotpoint to determine effectiveness of customers who
purchased 58 inches T.V. This help to determine variance and exploit various resources in an
organization.
Lean principles-
It is a systematic process used for waste product utilisation. It helps to determine the
customers values process that identify the wants and desires of products. Hotpoint develops a
perfect values for customers while purchasing 58 inches T.V. Lean principles are very much
crucial for an organisation to improve standards of the products and services in better way, in
case of Hotpoint they aimed to launch a new product into market place after accessing needs and
wants of their potential buyers to attract large no. of consumers in positive way.
Define the value- Value is the main principle that determines the customers values. In
this principle Hotpoint need to examine all the values of customers. It makes new inventory and
new customers to be engaged for purchasing its product.
Map the value stream-The second principle is used to determine the map value of an
organisation. It is used to determine which activities of Hotpoint are making values and making

more customers engage to buy more Hotpoint T.V. This help to reduce unnecessary process or
steps which makes customers to buy more and reduce the cost of product or service(Jacobs and
Chase, 2012).
Create flow- After changing all waste from the value system, Hotpoint make different
strategies that customers will buy more products and determine its efficiency. This can be done
on the basis of break even analysis and give good training to all the employees in the
organisation.
Establish pull- Inventory is the most important part in an organisation. In Hotpoint it will
make more demand so that more customers could come and buy television. The goal is to
determine the efficiency and make more customers to buy and sell its product (Malhotra and
et.al, 2016). By following the values and make more customers to make different variances and
more customers to buy its product.
Pursue perfection-This make customers to determine four values-
1. Determine the values
2. Identify the opportunities
3. Gather some information and needs of all customers.
By applying all steps the customers in Hotpoint will make more customers to determine
the efficiency and allocation of resources. This will inherit the characteristics by making more
differentiate characteristics and implementations.
It has been summarised that by applying continuous improvement tools and techniques
that proved beneficial in improving conditions of products and services in better way so that
desirable results should be achieve.
Along with this there are various operations management principles which help Hotpoint
company in launching their new product i.e. 58 inches television at their potential marketplace.
Operation management is define as guidelines or frameworks which is aid project manager
during development of strategies. There are basically ten type of operational management
principles, from which some major are explained below in context of Hotpoint:-
 Success: According to this principles every organisation need to consider those factors
which lead to succession of business over time. But it is also necessary for them to
consider customers requirement and need while developing strategies. In context of
Hotpoint they want to promote their 58 inches TV and for that it is necessary for them to

adopt those promotional tool which attract and used by most of the peoples. Such as
social media, advertisement on TV, internet and so on.
 Reality: According to this principles of operations management, a company must focuses
on main issues instead of techniques or technology because there is no tool available
which have universal solution. In respect of Hotpoint they have to promote their 58
inches TV, so it is necessary for their management to develop strategies by conducting
proper analysis because it will help help in developing proper plans.
 Collaboration: This principle of operation management states that every company
should develop as well as maintain proper collaboration along with suppliers, customers,
employees and other related stakeholders. In respect of Hotpoint, it is necessary for their
management to maintain proper collaboration among the stakeholders because it will also
help them in promoting new products effectively.
 Change: According to this principle of operation management it is essential for an
organisation to adopt changes at their workplace because through it can deal with
situation more effectively and impressively. In context of respective company, if they
adopt this principle they able to promote their new product i.e. 58 inches television in
more attractive manner which help in attracting more and more customers.
Effective: In context of Hotpoint, success, collaboration and reality can be an effective
principle as it assists organisation to produce quality product through which they can build a
positive relationship with their target customers. Collaboration and Reality always help an
organisation to build direct connection with suppliers, service users by providing them services
as per their requirement and need. By implementing this principle, Hotpoint can gain higher
competitive advantages as well as success in target market over their potential rivalries.
Ineffective: In context of Hotpoint, it is required to produce quality services through
which they can easily gain higher competitive advantages. Thus, firm can avoid change aspect
for a limited period of time in which they can build sustainability in market.
By adopting all these principles of operation management Hotpoint able to manufacture
their 58 inches television in effective manner as well as it will also help them in promoting their
new products so that they can attract more and more customers.

TASK 2
Activity 2-Learners have to prepare and analyse the effectiveness of continuous improvement
plan by using principles of operation management
Continuous improvement plan is a process that is used to ascertain the set of state on
improving the products, services or processes and make certain measurement and actions in the
organisation. Hotpoint determine various strategies that help to improve its products and services
which satisfy all needs of the customers.
Plan Do Act Check
Reality By making
certain
recommendation
Hotpoint need to
plan various
strategies which
determines it cost
and output.
All customers
have to design
some outcomes
and designing its
product in the
organisation.
The customers
could plan and
provide various
benefits to all
customers in the
organisation
While buying T.V
it is the duty of
customers to
check its products
whether it is
sufficient to the
customers to buy
it or not to buy it.
Humility It is necessary for
all customers to
make certain
recommendations
while purchasing
its product.
This will analyse
the efficiency of
customers to
determine various
needs and
effectiveness of
customers.
While purchasing
its product,
customers have to
see the product
quality
In order to make
some efficiency it
depends on the
customers which
product is good or
what are
requirements for
it by demanding
more and more
customers in
organisation.
Success It is the duty of
customers to
planned all
Hotpoint have to
take a prior check
All customers of
Hotpoint have to
make different
Hotpoint have to
check the
variability of all

resources so that
competitors could
achieve their
success
of all products efficiency on
depending on the
sales
programmes.
products so that
more customers
could come and
buy its products.
Knowing all
customers
Hotpoint should
known what are
the planning
needs of
customers so that
its need to check
its variability.
Customers need
to plan and
implement
various sources so
that sellers could
sell good products
in the company.
The people have
to make some
benchmark so
that more
customers could
lead and maintain
the quality of
products.
This will check
the customers
needs and
variance of
products. By
doing complete
check customers
have to check the
products whether
it is good or bad
depending upon
the needs of the
customers.
Quality control It help to planned
various resources
and gather some
needs and
information to
satisfy all
customers.
Hotpoint
customers should
check and
implement
various resources
in the
organisation
People will act
and determine
various
approaches to
make new TV of
58 inches
This will analyse
and check all
resources that is
helpful in de
terming the needs
and benefits in the
organisation
CIPD plan help in organisation to plan, do, act and check all resources that help
customers to buy more products in the organisation. It planned, mobilised and make more
customers to buy its product so that efficiency could be increased. Hotpoint will analyse the
effectiveness so that more customers will buy its product. This help to analyse the effectiveness
so that more customers would buy its product and help customers to determine its effectiveness

and mobilise resources to all customers. Hotpoint make the variability of customers to organise
plans and procedures so that more benefits would be provided to all customers. This plan help to
mobilise various resources that gather and make more customers to buy its products by
increasing their efficiency and have full knowledge about the product (Slack and Brandon-Jones,
2018).
Hotpoint make more customers to buy its product and have full variance to make more
customers to purchased its products. The customers in the organisation would have full
knowledge about the products so that it will increase the demand and supply of the products.
This help to increase the efficiency of customers by making full desires and mobilise various
resources in planning and organising the effectiveness of the product. This make Hotpoint TV to
increase the sales of the product and planned some effective resources in the organisation.
Company is making new innovation and make more customers to buy its product sop that
competition will be increased. More customers are there more sales will occur in order to satisfy
all needs of the people. People analyse the competitiveness and gather some information to
satisfy all needs of the customers by increasing the value of the competitors.
Kaizen and re engineering:
Kaizen is an Japanese word which means improvement and in business it related with
activities that needs improvement on continuous bases and improves all functions. On other hand
re engineering is an business management strategy that focus on the analysis and design of
workflows and processes of an business. Along with this respective model also include five S
which help a company in conducting their work effectively and impressively, explanation of
those S are given below in respect of Hotpoint:-
 SEIRI: It refers to Sort out. According to this factor it is essential for employees to be
sort out as well as they also need to be organized so that they can conduct work in
effectively and in proper time duration. In respect of Hotpoint, they need to promote their
58 inches television so by adopting this factor staff able to understand and plan things
accordingly.
 SEITION: This refers to organize. As per the perspective of researcher staff spend or
waste their half of the time in searching documents or items so it is essential for company
management to keep documentation in appropriate place. In respect of Hotpoint, it is
necessary for their management to keep their documents and file in proper way so that

employees can find it effectively at required time. This will save time as well as energy
of employees which help them in conducting work or activities in effectually.
 SEISO: This refers to workplace and according to this it is responsibility of employees
and employer to keep their office or workplace clean. In respect of respective company
for adopting this they can conduct several factors such as management must provide
cabinets or drawers to keep files, documents or other items. Along with this it will be
responsibility of employees to de clutter their workstation before leaving the office
premises.
 SEIKETSU- SEIKETSU: It means Standardization and it is responsibilities of
management to develop proper rules and regulation in order to ensure quality work at
workplace. In context of respective firm it is responsibilities of their management to
create proper policies, rules and guidelines in order to ensure that work will be conducted
in effective manner. This will also help staff in conducting activities in effective manner
as well as in proper given or allotted time.
 SHITSUKE: It is also consider as self discipline. According to this it is essential for a
company to develop proper rules and regulation in order to ensure self discipline among
the employees. In respect of Hotpoint, they must develop proper rule that must be
followed by every staff because it will develop self discipline as well as equality among
the employees.
By adopting this Hotpoint able to conduct their work in effective manner as well as it will
also help them in attaining their target effectively.
TASK 3
Activity 3- Critically evaluate the stages of product life cycle to a given project and prepare
necessary supporting documentation
Project life cycle is very much crucial for a manager to deliver right kind of project to
client in successful manner. There are majorly four steps involved in it that are as follows:
Conceptualization stage- This refereed to the Initiation phase and an starting point for a
project. In case of Hotpoint they aimed to launch a new product into market place after accessing
the needs and wants in proper way. In the first stage Hotpoint launches its 58 Inches TV in the
competitive market. This make more leader to make the different competition and the price may

be decreased and offer the products to determine the cost efficiency and sales become low. In
this autocratic leadership theory help leaders to make new leaders to implement their theories
and programmes in the organisation. The leaders will share their different ideas with other
people so that they made the products to be competent in market.
As the product is not known to the customers and it will take more time to shift its product to the
new market. By doing this, the sales volume will be increased and demand of the product be
raised. If Hotpoint make its products popular through advertising and sales promotion then
demand for its product will raised and create more primary demand in the market. When the
product will launch in the market than buyers will give the discounts offer to the new customers
and attractive discount process given to the dealers (Gunasekaran and et.al, 2014).
Planning stage- In that stage of project management, potential management gives assent
about the project into market and according to the goals it established into market. This will
make the brand image of the product which can be formed through advertising and make more
advertisement on T.V. In this democratic leadership the leaders have to share their ideas and
views so that the product may become competent that increase the sales volume and profits.
When the product come into the market its demand and sales grow rapidly. Hotpoint will
increase the competition of the TV and price may falls or decreased. If the promotional
expenditure high then their will be effective distribution within the customers. If more demand is
occurred then supply will be increased.
Execution stage- In this stage actual work of the project should be performed in better
manner and required tools and resources should be assembled , prices and profits will be
decreased if competitive pressure be high. Customers will increased its growth and maturity
declines. The brand image of the product will increased and variability of products will be high
so that the product will be for life time and maturity will increased. The leaders should adopt
transactional theory in which they are independent on another to gather some ideas and views in
the organisation. This will make them to differentiate various competencies and analyse would
be increased(Zhou, 2016).
If the buyers make the promotion in different techniques than brand loyalty will be increased.
The firms of Hotpoint will make more customers to buy more products and sales become high
and variance will be decreased. If more customers engage in buying more needs of customers
then sales will be high and the price determination will be increased.

Termination stage-In this stage the project should in closure stage and results should be
accomplished in proper way. In it market will falls and it come into decremental stage. The
stage will have few customers to buy its new product. If the price will low then competition will
also low and the firms need to retained in the competitive market. This will make the sales and
profits to be decreased if no more customers would not like to buy the Hotpoint TV.
The analysis of the competitors to not to buy its product and the price discrimination would be
decreased. In this stage the packaging can be made more attractive so that more customers could
come and buy its products. In this stage leaders should adopt the contingent approach in which
different leaders adopt the different styles or behaviour in the organisation. Hotpoint leaders
make other leaders to follow the guidelines and different motivation programmes in the
organisation so that the efficiency would be increased. All leaders depends on the number of
lifestyles and qualities of the followers to make leaders to competent various programmes and
approaches in the organisation. The competitor should adopt different strategies and more
customers should be able to buy its product(Mahdavi and et.al, 2013). This decreased the price
efficiency and price determination would be low in the category. If the demand falls then price
will be decreased and the price of the Hotpoint TV will be low.
TASK 4
Activity 4- On the basis of the learners experience critical analyse with the use of appropriate
theories, concepts and models in PLC to differentiate the large and small scale projects
Project life cycle is a process which is used to determine the stages of the product. There
are four stages of project that are initiation, planning, execution and termination . There are four
stage of project life cycle which explanation is given below:-
 Project Initiation- At this phase, company management will do appropriate investigation
which help them in determining issues which currently they are going through and that
will also essential to solver because that will lead to attainment of goal impressively. In
respect of Hotpoint they are planning to introduce 58 inches television at marketplace for
which they need to conduct promotional activities that they seem as issues.
 Project Planning- According to this stage management of a company will develop plan
of action which members or team can adopt in order to solve issue and that will leads to
attainment of objective. In respect of Hotpoint, in this stage, project manager will create

action plan through which they can promote their 58 inches Television in effective way.
For this they may adopt several methods such as website update, social media, print
media and so on.
 Project Execution- In this stage execution of strategies will done in order to identify is
issue of company is get overcome or not. In situation of Hotpoint, they have to promote
their 58 inches television and in this phase of project life cycle they will implement their
plan i.e. to advertise on different media such as social, print, internet and so on. By this
company able to attract more number of customers which help in increase sales of
respective product.
 Project Closure- It is the last stage of project life cycle and it firm's management need to
conduct several factors such as monitoring, reviewing, planning, controlling and so on.
Through this manager able to conduct changes or improvement according to the
requirement. In respect of Hotpoint, management will do analysis and identify necessity
of change or innovation so that they can conduct changes accordingly.
For conducting evaluation and reviewing of project life cycle Hotpoint can adopt
Waterfall Model, which evaluation is given below:-
 Requirements- At this project manager of Hotpoint will determine resources that will in
order to promote 58 inches television at their potential market. This stage will also help in
develop effective strategies or plans.
 Analysis- In this stage evaluation will be done in order to determine feasibility as well as
reliability of the procedure which Hotpoint can adopt for promoting their new launched
television.
 Design- In this stage Hotpoint manager will design the strategies through which they can
promote their 58 inches TV in order to attract huge ratio of customers.
 Coding- In this stage respective company manager will conduct coding of programmes
or system which they can adopt for promoting newly launched TV.
 Testing- At respective stage Hotpoint manager will do testing of plan or strategy which
they develop for promoting new television. This will also help them in ensuring that
particular plan will attract more customers.

 Operation- In this manager of respective company will do evaluation for determining
requirement of change of improve in strategy which help management in promoting 58
inches TV.
 Maintenance- In this stage Hotpoint will do changes or innovation in respect of
requirement which lead to attracting more number of customers in effective manner.
Application PLC:
As per the above stage of project lifecycle, it has been identified that Hotpoint is planning to
introduce their new television in the market place. For this, they are required to conduct a
strategic plan that assist them in achieving target goals and objectives. Project of Hotpoint is
completed on given times as well as in provided budget. This meets proper quality of and
delivered effectiveness of promotional activities for an organisation. By implementing this
project Hotpoint can attain commercial as well as non-commercial objectives. With the help of
this project, organisation can attain their target by providing higher satisfaction to their
customers.
CONCLUSION
From above report it has been concluded that operation management is a process which is
used to plan, Implement and designed various products an activities. Hotpoint is an electrical
organisation that used to determine the effectiveness of the competitor. Six sigma and lean
principles help to determine various theories in order to gain in the competitive market. CIPD
plan is the process which is used to innovate new products or services that helps in improving the
effectiveness of the firm. By analysing different techniques in the firm, competitors have to
undergone certain recommendations so that more competitors would come and buy its product .
This make the organisation to increased its price and sales volume. Hotpoint had launched 58
inches TV to determine more needs to the customers so that the price will be high and sales be
overcome. The people concentrate the new buying behaviour in the competitive market and the
sales dependency would be decreased and profit margin will be high.

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Online
What is Operations Management? 2018. [online]. Available through:
<https://www.topmba.com/mba-programs/what-operations-management>