Operation and service Managemant

Operation and service Management

TABLE OF CONTENT
INTRODUCTION......................................................................................................................3
MAIN BODY.............................................................................................................................3
1. Identify one operation management practice within a chosen organization......................3
2.Analyse how this operation management practice impacts the organisation in regards to
efficiency................................................................................................................................5
3. Technology could be embedded in this process or evaluate how this has already been
achieved..................................................................................................................................6
4. Supporting functions are linked to this operation management practice and evaluate how
can they assist with ensuring organisational success.............................................................6
CONCLUSION..........................................................................................................................7
REFERENCES...........................................................................................................................8
Books and Journals................................................................................................................8

INTRODUCTION
Operations and service management is considered as a process which is related to
providing effective services to its user in order to satisfy them. It includes identifying the
requirement of services by its targeted customer, handling process in order to provide
services for accomplishing objective in future period of time. And also they bring
modification in services for satisfy consumer at marketplace. This report is carried upon
TESCO. It is the international chain of supermarket which is situated in UK. This company
was founded by Jack Cohen in the year of 1919. They focus on providing effective service to
its user for satisfying them. The supply chain management is the main aim for operation
management of organization in an effective manner. And also analyze how this practice
imposes direct impact on productivity of company. Moreover, there are various supporting
elements that are related with entire practices of operation management as well as assess how
it helps in success of business organization (Bowen, D.E., 2016).
MAIN BODY
1. Identify one operation management practice within a chosen organization
Supply chain management: Supply chain management is considered as a process in
which there is integration among demand as well as supply among various sector of business
organization in an effective manner (Cao and Zhang, 2016). It is necessary to make
cooperation as well as coordination with different channel partner which included customer,
intermediaries and many more. In addition to this, the process of operation management in
context of Tesco is depending on mainly three elements which are going to be mentioned
below:
 Enhancing the accessibility of goods for the user in order to satisfy them.
 It is necessary for business organization to focus on superior quality product and
services for its customer and eliminate wastage of food during the period of time.
 It is necessary to increase overall productivity of organization through bring stability
in business and managing affiliation with dealer.
Inventory: The order of inventory take place in once a week as well as TESCO focuses

on eliminating wastage of food by distributing issues related to stock to its delivery
centre.
Transportation: Transportation plays an important role for delivery of product and
services to its user at right time. Apart from this, there are approx 40 billion goods which are
delivering by using transportation during the period of time. They make contribution for
eliminating the carbon emission by 15%.
IT: In context of Tesco they adopt the software in order to collect effective information in
order to understand the needs and wants of customer in an effective manner. It helps them
in increasing sales as well as profitability in future period of time (Chotipanic and
Issarasak, 2017).
Sourcing: TESCO outsource their product from various countries in order to bring
superior quality goods and services for its customer in order to satisfy them. There are around
70 Nations through which Tesco is dealing. Tesco always maintain supply chain management
in order to distribute their product to its customer in right time and they also emphasize on
eliminating the wastage which imposes direct impact on the environment. There are three
kind of supporting team in relation to Tesco which is going to be mentioned:
Planning: The focus is on effective supply chain in order to manage the speed and entire
productivity in order to deliver the goods which include vegetables, clothes as well as food.
Logistics: It is connected with Logistic provider for distributing their appropriate services
in various markets in an effective manner.
Business efficiency: The main purpose of Tesco is to increase business efficiency by
maintaining sourcing in fast manner.
Supply chain process in Tesco:
Purchasing process of TESCO
In context of Tesco, there is different website which is used for purchasing from the
company during the period of time. They check the message of different supplier and giving
them approval in order to transfer their product in timely manner. Therefore it is the duty of
Purchase Manager for giving approval to the messages that is coming from various sources