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INTRODUCTIONOperation management is adomainof management whichpreoccupiedwith thescheminganddominantthe process ofmanufactureanddesigningbusiness operations in theproduction of goods and services. It can be the administration of business practices to create thehighest level of efficiency possible within the firm. This assignment based on John LewisPartnership, it is an employee owned UK company which operates John Lewis & Partnersdepartment stores, Wait-rose & partners supermarket. This company was founded by JohnSpedan Lewis in 1929, in Oxford Street, London and this company is the third largest UK privatecompany by sales. In this report will be discussed about the roles and responsibilities of a leaderand a manager, the role of a leader and the function of a manager apply in different situations(White, 2016). Different theories & models and the impact of business environment factors uponoperational management will be explained.TASKP1. define and compare the different roles and characteristics of a leader and managerIntroduction of the company-John Lewis is an employee owned company, was founded in1929 by John Spedan Lewis. This firmdirectdepartment store, home stores, supermarkets andconvenience stores in UK. It operate its business through three segments such as Wait-rose, JohnLewis, and Group. This organisation offers clothing products, home and garden products,cleaning and storages products and various others. The company's stores number around 35, aswell as 10 home shops and it runs 346 Wait-rose branches or John Lewis Partnership is ownedby its 68,000 staff and partners. The management structure of the companyManager-Manager is a person who manage the organisation by designing appropriate policiesand strategies.In John Lewis, a manger is an individual who mange the work of the firmaccording to the prediscoveredaimsand objectives of theorganisation. For the successfulaccomplishment of the objectives, the task of the manager is to develop and establish the relevantstrategies and policies and to plan the working of the employees or staff according the aims andobjectives of the company (Nakayama and Bucks, 2012).Manager refers to somebody who is
responsible for directing and controlling the work and staff of a business or of a department within it.Leader-Leaders refers to those individuals who are help in encouraging employeestowards their particular aims and objectives so that they can attain them throughcompleting their target.The leaders play anessentialrole inencouraging workersthroughtheir leadership and communication skills and inherent in them the vision of thecompany. Theyprovide motivation to the employees and make their work in a manner toachieve the objectives. The aimof leader is to motivate and inspire the workers in orderto their performance which as a result increase the efficiency and productivity of thecompany (Kristiansen, 2013).Leader refers to somebody whom people follow andsomebody who guides and directs others.Comparison between the roles and characteristics of leaders and managerMangersLeadersRole of manager is to administer thatinnovation which are made by leadersso as to achieve success.Managers helps in developing the keyemployees and maintaining therelationship between employees andemployers.The major role of them is to make planrelated to organisational growth bycreating ideas for the betterment of thecompany.The mangers of the firm controls theworking style of the employees.Managers usually work for thecompany, unlike leaders who work forthe welfare of the employees and forpersonal satisfaction.Function of leader is to innovate thingsin a new manner.Whereas leaders is to help employees ofthe company to develop the newproducts that are helpful to theconsumers.The major role of leader is to providemotivation so that can complete theirtask in given period of time van help inorganisational growth.Leaders frames trust in the employees ofthe organisation.Leader focus on providing a sense ofencouragement rather than imposingauthority over others. They are moredriven towards the achievements.