Quality Management and Process Strategies in R.M. Williams

OPERATION MANAGEMENT

EXECUTIVE SUMMARY
This report is based on managing the operations under the organisation. Every
organisation has adopted certain standard of performance for maintaining the quality of its
products and services. The importance of maintaining quality and superiority is explained in the
report with the help of considering quality of house model. Furthermore, the discussion about
process and layout strategies are done. This concept and its importance has been explained with
the help of different articles.

Contents
EXECUTIVE SUMMARY.............................................................................................................4
PART A...........................................................................................................................................5
Literature review....................................................................................................................5
Background of organisations quality management strategies................................................7
House of quality.....................................................................................................................7
PART B............................................................................................................................................8
Literature review of process and layout strategies.................................................................8
Background of companies process and layout strategies.......................................................9
Theoretical layout...................................................................................................................9
Suggested improvements.................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCE.................................................................................................................................11

INTRODUCTION
Quality is one of the most important aspect for every business organisation. Each and every
customers needs and requirements fluctuate depending upon the quality and superiority of the
products and services offered by the organisation (Grosse and et. al., 2015). The company which
is to be taken into consideration under this report is R. M. Williams which has initiated its
business operations from the year 1932 in Australia. The company deals in clothing and footwear
and is famous for manufacturing the Chelsea boots. This report will concentrate on assessing the
knowledge about the quality and implementing house of quality methods within the organisation.
Apart from this, the focus will be given on evaluating the understanding on the aspect of process
strategy and layout design.
PART A
Literature review
In this section, the articles relating to quality management will be discussed with their
proper and authentic sources and they are discussed below:
According to Adam Barone, 2019, quality management is the aspect of considering and
overlooking all the related and associated activities and tasks which are required to establish a
maintenance of appropriate level of excellence (Quality Management, 2019). The primary focus
of this concept is to put emphasis on long term goals and objectives with the implementation of
short term initiatives. This takes into consideration all the relevant stakeholders as this will help
them in coming and working together which ultimately improve the processes, products and
services and culture of the organisation as well. Finally with this, the company is able to attain
long term success through fulfilling the expectations and requirements of the customers. It
involves the collection of guidelines that are developed by the team members to ensure that the
products and services that they produce are of correct standard and have suitable performance. In
other words, it is a formal systematic process, procedures and responsibilities through which
quality policies and objectives can be achieved.
According to Adriano Alves Teixeira, 2019, quality management is involved in influencing the
level and maturity of different environmental practices of management. It provides superiority in
quality products and services. This quality is easily measurable and for this purpose, it takes into
account the certain performance, reliability and durability of the products. This is important