Operation Management

Running head: OPERATION MANAGEMENT
Operation Management
Name of the Student:
Name of the University:
Author’s Note:

1OPERATION MANAGEMENT
Table of Contents
Introduction................................................................................................................................2
Mission of Minit-Lube...............................................................................................................2
Minit-Lube operations strategy and competitive advantage......................................................2
Minit-Lube and increased productivity......................................................................................5
Boeing’s Global Strategy...........................................................................................................6
Differentiation Strategy..............................................................................................................7
Differentiation Strategy and Cost Leadership............................................................................8
Total Quality Management (TQM)............................................................................................8
Conclusion..................................................................................................................................9
References................................................................................................................................10

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Introduction
The world of business has changed in a significant manner in the last few decades and
thus it is seen that the diverse business enterprises are taking the help of different strategies
for the process of their business (Stevenson 2014). Some of the most commonly used
strategies by the different companies are total quality management, transnational or global
strategies for the achievement of competitive leverage, fast services and others (Stevenson
2014). This paper will discuss about the importance of fast and effective services, use of
transnational and global strategies and total quality management and the benefits that they
provide to the organizations.
Mission of Minit-Lube
The mission of the company Minit-Lube is to provide the customers who take the help
of the car related services provided by them with not only fast but superior quality of services
as well in comparison to the ones provided by the other companies. The focus of the
company is also on the concept of cleanliness and also treating the customers in the best
possible manner. Thus, it is seen that the individuals at the concerned company are not only
dressed in clean as well as professional attire but at the same time the emphasis is on treating
the customers in the best possible manner. Furthermore, the emphasis is at the same time on
the division of labor in order to achieve a higher rate of efficiency. Thus, it is seen that the
company has different individuals for handling different kinds of jobs.
Minit-Lube operations strategy and competitive advantage
Some of the major competitors of the company Minit-Lube are Mobil-Lube, Jiffy-
Lube and others and it is seen that the majority of them are still taking the help of the 10
traditional decisions of operation management like product design, quality strategy, service

3OPERATION MANAGEMENT
strategy, location strategy, layout strategy, supply chain strategy, human resource strategy
and others (Stevenson 2014). An analysis of the company under discussion here in the
context of the operation management decisions made by them with their competitors is likely
to provide the reasons which has helped the concerned company to gain competitive
advantage-
Product design
The company under discussion here focuses only on the process of “lubricating the
automobiles” in comparison to the diverse kinds of services provided by its competitors.
Furthermore, by narrowing down its area of operation and taking the help of teams of three
members the concerned company is able to service three cars at a time and this has helped the
concerned company in a significant manner to achieve competitive advantage over their
competitors.
Quality Strategy
One of the major factors that have helped the company under discussion here to
achieve a significant amount of competitive advantage over their competitors is the focus of
the company on providing the best quality services to the customers unlike the ones provided
by the other companies in the same sector. In addition to this, the fast services provided by
the company to the customers have also helped the concerned company in a significant
manner.
Process Strategy
The primary focus of the concerned company is on providing the services to the
customers regarding the lubricating of their car and other kinds of vehicles only in
comparison to the diverse kinds of services provided by the other companies. The narrowing