Operation Management in Canvas Cafe - Report
Added on 2020-01-23
19 Pages4961 Words81 Views
OperationsManagement andService Excellence
TABLE OF CONTENTS1. Introduction and overview of The Canvas Cafe:....................................................................32. Analyze the ways of operations management processes that support the Canvas cafe:.........43.Critically discuss the 5 Performance Objectives to the Canvas cafe and what improvementsneed:.............................................................................................................................................64.Explain the supply chain of organization and critically evaluate it..........................................85. Define similarities and differences between the Starbucks and Canvas Cafe......................10CONCLUSION .............................................................................................................................12REFRENCES ................................................................................................................................152
1. Introduction and overview of The Canvas Cafe:Introduction and overview: The Canvas Cafe is a small social organization which manufactures freshly bakedproducts; hosts event operates its business as a cafe. The canvas cafe is situated in 0.5 milesnorth of Liverpool street station, by the touristic street brick lane in London. This cafe is startedby Ruth Rogers( The Canvas cafe & creative venue,2016). She is a former actress who aftersuccessful campaign with her charity body gossip. After this campaign she decided to open thecafe by keeping in her mind that they focusing on making London happier through making ainnovative area. In that venue, customer shares their felling by writing on cafe’s walls and alsoenjoys their home made goods. The cafe has been started since October 2014 and operated byonly 6 people. In the canvas cafe they operate baking, hosting events and barista activities. The canvas cafe is special because of the customers are able to write on store walls andexpress their thoughts and feeling. The Cafe sells product like cakes and sandwiches which areof £3-5, range of coffee and beverages are £2-4 and the event bookings range is £60-150 peroccasion. They give special rates to its customer for charities. The store operate timing isTuesday to Friday 9am to 9pm, Saturday to Sunday 10 to 8 pm and it is closed on Monday. Thestore outsources some baked goods from other local bakeries and also prepares on the spotorders of cakes and other goods. The key competitors of mentioned store are Cafe at SecondHome, The Truman Brewery food market, Doppio, Joe's Kid, Nude Espresso, DF Mexico. Accordingly cafe layout in This store has 2 floors the upper floor is used as a cafe andthe bottom was used as cafe and also used in events time. The both floor are transformed duringits events and occasion. The store has a garden which is used as a cafe area and additional spaceis also utilized at the time of events. The map of location and layout of canvas cafe are:3
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