logo

Operation Management Process - Café Nero Ltd

   

Added on  2020-01-28

14 Pages4373 Words177 Views
Operations Management and ServiceExcellence

ContentsIntroduction.................................................................................................................................................3Assignment..................................................................................................................................................31. Company overview..............................................................................................................................32. Operation management process of Café Nero Ltd and it importance...................................................43. Performance objectives of café............................................................................................................74. Supply chain of the organization.........................................................................................................85. Quality process of Café Nero Ltd and comparison with Start bucks..................................................10Conclusion.................................................................................................................................................11References.................................................................................................................................................12

IntroductionOperation management is the term that defines the business practices of the organization and work to improve efficiency level of the entity. It is concerned with converting the raw material into quality output in order to maximize profit of the corporation (GUO. and et.al, 2015). It is the duty of operation manager that to focus on each activity so that company can get optimistic outcome. For managing the operations well, authorities have to utilize resources well and have to supervise the activities effectively so that overall sustainability of the entity can be enhanced. For the present study Café Nero Ltd is being taken into consideration which is a small sized café (Qu, Perkins and Olsen, Lennox Industries Inc., 2013). It is working in the limited, offers café and beverage to population of London Current assignment will discuss the overview of Café Nero Ltd. Its operation management process will be analyzed and importance will be described in this study. Supply chain management of the entity will be evaluated. Quality processof the Café Nero Ltd will be compared with Starbucks. Assignment1. Company overviewLocation of businessCafé Nero Ltd is the in depended coffee house which is specialized in creating high quality Italian coffee. Currently cited firm is working in London only. It does warm welcome of its valuable guests and treat them well so that they feel like premium consumers and come frequently in the coffee shop (Luo ,2014). It offers quality and delicious food and great services. It is situated in Tooley street London. There are many competitors of cited firm such as Start bucks etc. those which are having good command over industry and those which are service extremely well services to the clients. Mostly average income people, students and professional customers come in the Café Nero Ltd. Incoming of students is great in the café. They like coffee of this place and arrangement of the coffee house (ZHANG. and et.al, 2015). Capacity

Café Nero Ltd is providing good drinks and food or beverages to consumers. Quality food is the main capability of the organization. Its workers are strength of the cited firm. It hires skilled people in the workplace those who have knowledge of hotel management and consumer services. So that they can serve better to the clients (Kanellos, Anvari-Moghaddam. and Guerrero, 2016). Café Nero Ltd has capacity to enhance its business operations globally. Sufficient financial resources and good experienced of the field makes it more powerful for expansion. Over a period of time Café Nero Ltd can accommodate more than 1000 customers. Every day approx 50-60 guests enter in the café and they enjoy coffee and services of this place. It has capacity to enhance its number of customers by formulating effective business strategies.LayoutBy looking at the layout it can be said that Café Nero Ltd is working at limited area and there are limited space for consumer’s sitting (Kato, Nec Corporation, 2013). But arrangement oftables and chair are very good so in such a small area people do not feel restricted. They can move here and there easily. Photographs show that there are space for parking sand infrastructureof the place is very good that is liked by students the most. There is parking space but due to heavy traffic sometimes consumers feel troubled in parking (Rathod and et.al, 2016). Services offeredItalian coffee is the specialty of this place but apart from this cited firm offers latte, frappe latte, hot and cold drinks to the guests. In addition there is facility of having pasta salads, soup dishes, Panini etc. Café Nero Ltd offers people loyalty card services that is used for makingpayment for any type of drinks (Zongchao, Yixian. and Shi, 2014). Apart from this there is services of mobile payment to that is easy for the service users. To attract more customers towards the café cited firm give them warm welcome and try to build healthy relationship with them so that consumers feel comfortable and feel happy in the place. There are around 700 cafes in the London, being a small sized café still people are satisfied with the services and products ofthe organization (Nunna, and et.al,2016). 2. Operation management process of Café Nero Ltd and it importanceOperation management is the tool that helps in producing quality output from input. Effective management of operation is very important by this way firms can enhance their

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Operational Management and Service Excellence of Cafe Nero Ltd
|16
|4783
|254

Coffee Shop Operation Management
|16
|4829
|1196

Operational Management and Service Excellence Study
|17
|5231
|109

Financial Decision Making
|17
|4576
|1

Impact of Globalization on Human Resources Management
|24
|5137
|207

Food and Beverage Operations Assignment Solved
|9
|2200
|208