Operations Management (PDF)
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Added on 2021-05-31
Operations Management (PDF)
Added on 2021-05-31
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Running head: Operation management Operation management
Operation management Executive summary The paper explains that how Changi airport is flourishing and exploring the businessoperations in the international market. Changi airport is one of the civilian airports in Singaporeand one of the biggest transportation hubs in Southeast Asia. Changi airport is owned by thegovernment of Singapore and managed by Changi airport group Pte. Ltd. The organization has 6terminals in the marketplace. Effective value chain analysis is done by the firm to fulfill theneeds and demands of the passengers. The paper also explains that how Changi airport isimplementing sustainability practices in the global world. Apart from this, here is the discussionabout the demand forecasting of the firm. It also describes that how the organization is focusingon the freight operations to satisfy the consumers. 2
Operation management Table of ContentsExecutive summary.....................................................................................................................................2Background to Changi.................................................................................................................................4History of Changi........................................................................................................................................5A typical international airport operation......................................................................................................6The value chain of Singapore Changi Airport: Air freight operation.......................................................6Key milestones of an airfreight operation’s transformation through Changi airport................................6List enhancement of Changi airport’s air freight operations and their value adding to the customer.......8Identify the air freight operations of the airport (Supply chain)...............................................................9Sustainability and air travel/airports..........................................................................................................10Identify and describe, sustainability aspects of Changi..........................................................................10The future of Changi airport for air freight operations..............................................................................11Terminal 5.............................................................................................................................................12Demand forecasting and planning.........................................................................................................12Conclusion and recommendations.............................................................................................................12References.................................................................................................................................................143
Operation management Background to ChangiThe main aim of this paper is to outline and explain the business operations and activities of Changi airport. Changi is one of best airports in Singapore which is founded in 1981. The paper explains that how the company is gaining competitive advantages by initiating the supply chain management within the organization. In today’s modern world, the organization is using innovative techniques to reduce the time and cost of the firm. Apart from this, here is the discussion about the freight operations of the Changi airport. The forecasting, sustainability practices, and value chain analysis of Changi airport have also been explained in the task. It discusses how the company is making a brand image in the minds of the passengers. Further detail of the task has been detailed below. Changi is a planning area situated in the Eastern region of Singapore. In today’s era, it is an aviation hub for the passengers. It is the current location of both the Changi Airbase and Changi Airport. It has been noted that Singapore Changi Airport is the major civilian airport for Singapore and it is one of the significant and biggest transportation hubs in Southeast Asia. It is operated and managed by Changi Airport Group. It is stated that the airport is situated in Changi,at the eastern end of Singapore which is approximately 17.2 kilometers northeast from Marian Bay. Changi airport serves approximately 100 airlines flying to 400 cities in more than 100 countries globally. After the various researchers, it has been revealed that the airport handled approx 62,219,573 passengers (Changiairport, 2018).In today’s modern world, Changi airport has become a sixth business airport for international traffic who is handling approx 7,000 flights weekly. It is noted that Changi airport is continuously holding a special and attractive place in the hearts of the people who have come through the welcoming doors. At Changi airport, the employees indulge and treat with passengers many ways effectively than one (Halpern & Graham, 2018). The mission of the Changi is to be a leader in Airport Company with maintaining a favorable and unique working environment. The airport performed effectively with passenger’s movements hitting a record of approx 59.4 million, representing a growth of 4.6%. Changi airport also enjoyed a 5.0% growth in indulgence sales, attaining a high of S$2.4 billion. At this time, the company has been able to 4
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