Operation Management Assignment PDF

Running head: OPERATION MANAGEMENT
Operation Management
Name of Student
Name of University
Author Note

1OPERATION MANAGEMENT
Table of Contents
Part One-Quality Management..................................................................................................2
Definitions..............................................................................................................................2
1. Definition of quality........................................................................................................2
Quality dimensions.................................................................................................................2
2. Use and application of quality dimension.......................................................................2
Data collection and information.............................................................................................3
3. a. Importance of data and information............................................................................3
b. Data and information collection policy..........................................................................4
Formal processes and review..................................................................................................4
4. a. Importance of formal process and formal review.......................................................4
b. Formal process and formal review policy.......................................................................5
Formal systems.......................................................................................................................5
5. a. Relevance of ISO9001 certification............................................................................5
b. Relevance of TQM..........................................................................................................6
Quality Management Tools....................................................................................................7
6. Identifying, justifying and applying TQM tools.............................................................7
a. 1st scenario.......................................................................................................................7
b. 2nd scenario......................................................................................................................7
Part Two-Operation Management..............................................................................................8
Capacity and Production Planning.........................................................................................8

2OPERATION MANAGEMENT
1.1 Capacity planning strategies.........................................................................................8
1.2 Designing of capacity planning strategies....................................................................8
1.3 Implementation of one capacity planning strategy.......................................................9
1.4 Model of capacity planning strategy...........................................................................10
Inventory and Stock..............................................................................................................11
2.1 Inventory and Stock Management strategies..............................................................11
2.2 Inventory and Stock Management tool.......................................................................11
2.3 Model of inventory management system....................................................................12
2.4 Example of inventory management tool.....................................................................12
Investigation-Supply Chain Management............................................................................13
3.1 Illustrating supply chain as a process for the organisation.........................................13
3.2 Supply chain management flow chart.........................................................................14
3.3 Justification of a supply chain strategy improvement performance...........................14
Bibliography.............................................................................................................................15

3OPERATION MANAGEMENT
Part One-Quality Management
Definitions
1. Definition of quality
According to Sallis (2014), quality can be defined as a standard that can help in
measuring a particular product or service against its competitors. It is usually measured by
considering the level of excellence that exists between the two qualities so that a distinctive
attribute can be made that focuses on identifying the deficiencies that exist with the existing
as well as the expected results. On the other hand, Ross (2017) stated that grade could be
considered as a particular level or rank that indicates the quality of a work. The difference is
that quality can be ranked from top grade to bottom depending upon the manner in which it
has exceeded or met the expectations. Hence, in the case of ABC Garments, the company
need to ensure that the quality of the products can be graded with that of the perception and
satisfaction level of the customers. Grade and quality can need to be separated by using the
definitions and at the same time ensure that the managers of the company are aware of the
competitive advantages that it may gain while incorporating the requirement of quality.
Quality dimensions
2. Use and application of quality dimension
Quality dimensions How it applied to the manufacture of children’s garments
Fitness for purpose The purpose of ABC Garments in terms of manufacturing the
garments of the children need to be fixed. This can help in gaining an
idea about the manner in which the manufacturing process can take
place in the organisation. The purpose can be considered as an
objective of the organisation so that the mission and vision can be met