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B180032 Assignment of Management and Operating

   

Added on  2021-04-05

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Operation & project managementLecture: Nguyen Minh TrietWritten By: Pham Huu KhaiID Number: B180032Assignment of Management and OperatingTitle: A1: Review and Critique of Operations Management1

Table of contentContentsIntroduction...............................................................................................................................................3Learning outcome 1: Review and critique the effectiveness of operations Management principles.. .5I.The explanation of operation vs operations management..............................................................51.Taylor’s theory of Scientific Management...................................................................................52.Flexible specialization....................................................................................................................53.Lean production.............................................................................................................................64.Mass customization........................................................................................................................65.Agile manufacturing......................................................................................................................6II.Conduct a review and critique of the implementation of operations management principleswithin Vietravel tourism company based 5 factors to operation excellence..........................................8III.Analyze the extent to which the operations management of the organization in the case studymeets the requirements of the organization. Apply lean principles to improve efficiency andeffectiveness..............................................................................................................................................13Learning outcome 2: Apply the concept of continuous improvement in an operational context......19I.Discuss as a philosophy and describe the Lean principles............................................................19II.Prepare a continuous improvement plan based on your review and critique of operationsmanagement principles within your organization. Produce a GANTT chart by MS. Project withcontinuous improvement.........................................................................................................................20Conclusion................................................................................................................................................24References................................................................................................................................................25Bibliography...............................................................................................................................................252

IntroductionVietravel tourism company is a business operating in the field of travel and services, with adistinct style of operation, the company has left many good impressions for visitors and made agreat reputation for the tourism market when continuously Khi high achievements, winningmany domestic and international awards. Besides, Vietravel wants to bring customers greattravel from the company's service packages. Travel company Vietravel has decided and chosento develop the company's operating division because it has a significant decisive influence on thecompany's operations and revenue. This department plays an important role in ensuring thestable operation of the company, is the focal point to implement all jobs, operate programs,provide tourism services on the basis of guaranteed recovery options. service and bring the bestexperience for visitors. Therefore, the company has invested in and built-up steps and processesto ensure the department operates and works in the highest efficiency, bringing many benefits tothe company. First, the input to help the department operate is the staff, who will be responsiblefor planning and implementing all travel programs such as hotel room registration, transportationservices. , visa ... of the company to ensure quality requirements. In addition, the inputs of thedepartment are tourists, vehicles (passenger cars of 16 to 45 seats), facilities, equipment to assistemployees in the work process and capital to operating company. Vietravel Company hasorganized and built, arranged and assigned the team in the department appropriately with thesufficient number of employees in each stage to save costs while still achieving highperformance in Work. In addition, the company will cut policies to encourage longtimeemployees, reduce payrolls to save costs but still motivate them to work effectively for thecompany. Vietravel Company has organized a relatively reasonable, efficient and logicalworking apparatus for each period of development. Moreover, the team in the operating room ismainly responsible for arranging and organizing travel programs and providing travel services tocustomers. The efficiency and productivity of the executive team is the degree to which itdemonstrates the ability to use tourism's inputs and resources to generate good service, designquality service programs and diversifying with high efficiency, saving costs and meeting theneeds and preferences of tourists, maximizing profits and having a positive impact on the socialand tourism environment. With the efficiency and productivity of the executive department forthe company as well as its customers, it is to fulfill and well perform the duties of thedepartment, at high efficiency through the quality of travel programs, satisfy the needs of3

tourists, have close relationships with tourists and relevant agencies, and suppliers. In addition,the team in the executive department studies and identifies the potential or niche of resorts,restaurants, accommodations, and tourist sites for the design of diversified tourism programs inresponse to each segment and the preferences of tourists, wanting to be able to serve the bestpossible for customers. Moreover, the goal and market that the department is aiming at istourists, including both foreign and domestic tourists. In particular, the sleeping team in theoperating room is very interested in the concerns, travel discovery interests, the needs of alltourists. Therefore, the operating room will provide quality, efficient travel programs, satisfycustomers' travel dreams, fully satisfy the conditions, preferences and passions and create trust ofcustomers through trips, support and solve all difficulties and concerns of visitors, with the desireto bring them the best practical experience. Through these steps, Vietravel has shown its braverythrough the organization of the department with efficiency and high productivity, bringing manybenefits to the company. Besides, all activities of Vietravel aim to become a pioneer in bringingVietnamese tourism to regional and international reach. Below, I will describe and describe morespecifically the processes to operate the part in a more specific way.4

Learning outcome 1: Review and critique the effectiveness of operations Managementprinciples.I.The explanation of operation vs operations management1.Taylor’s theory of Scientific ManagementScientific management, also known as Taylorism, commonly is a managementtheory first advocated by Federick W. Taylor is the theory in which industrial engineeringprinciples are applied to create a system that avoids waste, integrates processes. To improvelabor productivity and improved production methods, goods are distributed fairly. Moreover, thismanagement method is also to manage trained, quota, plan and assign functions scientifically,thereby improving labor productivity with high efficiency and target, reduce labor and reducefailure rate.These improvements serve the interests of employers, employees and society atlarge. [ CITATION Diệ19 \l 1033 ]PrincipleThe basic principles of Taylor's theory are:₋Scientific research of each worker effect to replace the old one based solely on experience.₋Recruit and train workers scientifically, train and educate them, help them grow. And the oldway of doing is for workers to choose jobs according to them and based on the ability of eachperson to train.₋Develop a labor norm and assign and cooperate labor scientifically.₋The owner and the worker must share work and responsibility together. The employer side isresponsible for the more important part, not pushing everything and most of theresponsibility towards the workers as before. [ CITATION Diệ19 \l 1033 ]2.Flexible specialization Flexible specialization (Piore and Sabel, 1984) is a business strategy adopted bycompanies that support them become more competitive. A condition precedent is the use of5

advanced flexible technology operated by highly skilled employees who can cross the boundariesof traditional work. In addition, it also means a company with people and equipment capable ofdoing many different things. Therefore, this method helps the company achieve its goals andbecome more efficient, reducing labor and operating costs because its ability to adapt to changehelps prevent defective and wasteful products. time and resources. Flexible specialization willhelp businesses shorten production time and become more efficient while maintaining productquality, increasing sales and, as a result, customer satisfaction and service. [ CITATION ope201 \l1033 ]3.Lean productionLean production is a method that focuses on minimizing waste in production systemsand maximizing productivity at the same time. Otherwise, this method also mean it cuts orminimizes the activities that don't add value to the manufacturing process and still ensure quality.It takes into account the waste generated from uneven and overburdened workloads and thenreduces them to increase value and reduce costs. The main benefit of this system is to reduceproduction costs, increase output and shorten production times. [ CITATION Diệ191 \l 1033 ]4.Mass customizationMass Customization represents to a company's ability to process or supply large-market goods, products and services that meet the specific needs of its customers. MassCustomization is a flexible combination of marketing and production. The new model also offersflexibility and personalization in low-cost, efficient mass production and extensive productionmodel. Therefore, a mass group of people will be targeted rather than at a single customer.Another name for Mass Customization is manufacturing to order or according to customerrequirements.[ CITATION cmr20 \l 1033 ]5.Agile manufacturing6

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