Operational and Project Management

Operational and
Project Management

EXECUTIVE SUMMARY
Multiplex Shopping complexes are new need of new time. However these complexes too
have become a general tradition from few decades but in their technological and decorative
upliftment these complexes have not been far left behind from any other business in the world.
Traditionally if we look at the management of complexes in markets. Most of them were locally
managed. Local retail shops were the sellers in there and also services were not that modernised.
Sellers just kept their goods to sell and buyers visited each shop in order to look for products.
Then came little developments in complex management and from local to national brands were
having their shops and showrooms. Also from products to range of services were now became
available under one roof. Retail products to services of tabled food and cinema halls were
together operational in shopping complexes. This was just beginning, as world is getting more
integrated to each other their business and trade practices are also part of this integration.
Shopping complexes are very efficient platforms in meeting requirements of both retailers and
buyers altogether. For making purpose of shopping complex successful, not just retailers butt
management of these complexes requires new outlook towards offering services. A overhaul is
very much needed to attain new heights.

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
Planing and Critical path analysis for Multi-storey car parking.................................................4
Security and Surveillance environment......................................................................................7
Analysing and reporting Personal shopper lounge......................................................................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
Books and Journals...................................................................................................................12

INTRODUCTION
Shopping complexes are market areas of new age. The nature and characteristics of their
business is very wide and diversified. They are home to many sort of businesses and their retail
shops and stores for keeping direct access to consumers in markets. Whenever any Shopping
complex, plans of carrying out new developments and changes be it in their nature of operation
or especially in building structures, these changes do not come in isolation limited to complex
itself and its management. But, interests of wide range of stakeholders from businesses to
employees and consumers, have to be kept in mind. Also, these developments must cope up
with requirements of modern times (Masrom and et.al., 2017).
In this report, few important such requirements are discussed which should be met by any
shopping complex while planning its refurbishment. Report starts with discussion over Parking
areas, followed by security and surveillance needs, then goes on discussing about personal
shoppers lounge. Also included in report is possible suggestions and recommendations through
which these developments can be made efficiently as per modern times. Discussion in report is
based on a very renowned chain of shopping complexes of United Kingdom, Riverside. The
chain of complex is home to many big multi-national, national and local brands since many
years, and now it is planning its refurbishment to meet needs of new time.
MAIN BODY
Planing and Critical path analysis for Multi-storey car parking
When new developments and renovations are thought and planned it is must to consider
requirements of not only present but future as well. In businesses this task becomes more critical
businesses and its operations are carried on the basis of a vision. Vision is something where
business plans to reach one day. It is something that it dreams to become in future. Therefore,
even developments of refurbishment becomes strategic in this manner. Strategic planning are
thus very much needed of renovation as well, keeping in mind all sorts of requirements as per
current stature and future prospects of business. When we talk about requirements in shopping
complexes, the scope is very wide (Havinga, Colenbrander and Schellen, 2019). Therefore it
calls for extensive and elaborated planning. Besides, Riverside is a highly reputed chain of
shopping complex, having its operation since many years. In all these years, it has been
successful in gaining trust of retailers and service providers from across the world, as well as