Operation Management Study: Case Study of Snowham International Airport

OPERATION
MANAGEMENT

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................3
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
Harvey Talbot – coffee procurement:.....................................................................................4
The new Juicemasters outlet:..................................................................................................6
Staff planning for the Turista call centre:...............................................................................8
Sycamore Security Systems:................................................................................................10
Baggage handling problems at Snowham Airport:..............................................................12
A new fire engine for the airport:.........................................................................................14
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

EXECUTIVE SUMMARY
Operation Management is essential element which help to define the core objectives of a
project and effective execution of all task related to project. This study summaries all the major
aspects of project management with help of multiple topics connected with case study of
Snowham International Airport. Each topic consist of specific issue which is to be solved for
improving overall operations. In study each issue is thoroughly analysed to provide effective
recommendations and identify issues in existing processes adopted.

INTRODUCTION
Operation management includes effective planning, controlled implementation, strict
supervision and completion of specific project in all stages in order to reach defined project goals
and accomplish them in the context of a specified time and on budget. The management of
operations interacts regularly with approaching daily and also with strategic business problems.
Project management normally relates to the planning, coordination, encouragement and
allocation of resources in order to accomplish particular objectives (Branch, 2012). Management
of operations implies to ongoing activity of an entity that conducts activities that generate goods
or services. This study covers different topics and project related to Snowham International
Airport's case study. Here in each case several computations are done to assess the viability of
decisions and recommend the best alternatives in respective topics.
MAIN BODY
Harvey Talbot – coffee procurement:
Harvey Talbot (HT) is a UK-wide network of American-style restaurants that delivers its
consumers high-quality filtered coffee. As given in project study, at Snowham international
airport, HT has one restaurant. Here company named Kenyan Coffee Supplies (KCS) Ltd
generally supplies all company's coffee. Here major issue is increasing costs of purchasing
coffee. HT's Finance Director aims to boost its overall performance through cutting spendings on
purchases on consumables. Here as per HT's director current purchasing policy adopted is far
from optimal-point and Margins currently are quite tight.
Unit cost of one standard coffee container 14.5
Company generally gets total containers ( 2 Weeks) 200
HT company trades 52 weeks a year
Annual Demand 5200
Cost of placing an order 40
Holding cost 9
Delivery Cost 7500
Total costs of procuring coffee 94000