E-Government Success: Examining Technologies in the Public Sector

This report delves into the realm of e-government success, exploring the utilization of technologies within the public sector. It examines how governments leverage technology to enhance services, focusing on internal efficiency, external information gathering, and relational transformations. The report highlights the significance of e-government in improving citizen services, reducing corruption, and fostering better relationships between government and citizens. It also discusses the different areas of e-government, including government-to-citizen, government-to-business, government-to-government, and government-to-employee interactions, while referencing key scholarly sources that provide insights into the factors that contribute to the success of e-government initiatives, such as e-filing continuance usage and the challenges faced in underdeveloped countries.

E-Government success

Contents
INTRODUCTION.......................................................................................................................................3
REFERENCES............................................................................................................................................4
Books and Journals..................................................................................................................................4

INTRODUCTION
E-government success means the use of those technologies which improves the public
sector of the organization. All audiences have many expectations from government as well as
from services provided by them. There is a lot of difference between developed countries in
comparison to less developed one. As there are lot of technologies available so it becomes easy
for government to perform but in underdeveloped countries they have to face certain obstacles.
There is much type of citizens like users, participants and so on. There are many policies for e-
government which is established and evaluated on the basis of ability so that the capacity of
producing value for citizens as customers and participants. In the case of public value
government has to deal with many goals also by making various strategies for various objectives
like providing public services, proper well-being of the community and so on. (Veeramootoo,
Nunkoo and Dwivedi, 2018)
There are different e-government transformation areas also like internal, external and
relational. In internal e-government area it enhances the efficiency of internal functions so that
government can flow the information easily. In external transformation area new possibilities
occurs so that more information can be collected by the government. In relational transformation
area the adoption of ICT encourages the relationship between all public and whole state which
affects the structure of government. E-government involves four categories like government to
citizen, government to business, government to government and government to employee. E-
government provides better services to all public as well as other businesses and reduced
corruption through social control. (Al-rawahna, Chen and Hung, 2019)

REFERENCES
Books and Journals
Al-rawahna, A.S.M., Chen, S.C. and Hung, C.W., 2019. The barriers of e-government success:
An empirical study from Jordan. Available at SSRN 3498847.
Veeramootoo, N., Nunkoo, R. and Dwivedi, Y.K., 2018. What determines success of an e-
government service? Validation of an integrative model of e-filing continuance
usage. Government Information Quarterly, 35(2), pp.161-174.