E-Government Success: A Report on Technology's Impact in Public Sector

This report examines the success of e-government initiatives, focusing on the use of technology to improve public sector services. It highlights the importance of e-government in developed and underdeveloped countries, discussing the role of the Internet in facilitating communication, providing online services, and reducing costs. The report references key studies and explores how e-government initiatives aim to serve citizens and achieve public value. The report discusses the barriers to e-government success and the factors that influence the adoption and effectiveness of e-government services, emphasizing the importance of citizen engagement and the use of technologies like e-mails and surveys to enhance service delivery.

E-Government
success

Contents
INTRODUCTION...........................................................................................................................................3
REFERENCES................................................................................................................................................4
Books and Journals..................................................................................................................................4

INTRODUCTION
E-government success means the use of those technologies which improves the public
sector of the organization. All audiences have many expectations from government as well as
from services provided by them. There is a lot of difference between developed countries in
comparison to less developed one. As there are lot of technologies available so it becomes easy
for government to perform but in underdeveloped countries they have to face certain obstacles.
There is much type of citizens like users, participants and so on. There are many policies for e-
government which is established and evaluated on the basis of ability so that the capacity of
producing value for citizens as customers and participants. In the case of public value
government has to deal with many goals also by making various strategies for various objectives
like providing public services, proper well-being of the community and so on. (Veeramootoo,
Nunkoo and Dwivedi, 2018)
E-government basically means that there is a use of Internet by government. As there are
many tasks that government has to do and they have to interact with other parties also so with the
use of technologies and Internet, information is shared very fast and at a good speed.
Government also communicates with other business man through the use of Internet so that they
do not have to spend money and resuce costs in purchasing products from other marketers. There
is also the communication between government and people through Internet and services are
provided online only which results in fast services as everything is done with advanced
technology like e-mails, surveys and so on.

REFERENCES
Books and Journals
Al-rawahna, A.S.M., Chen, S.C. and Hung, C.W., 2019. The barriers of e-government success:
An empirical study from Jordan. Available at SSRN 3498847.
Veeramootoo, N., Nunkoo, R. and Dwivedi, Y.K., 2018. What determines success of an e-
government service? Validation of an integrative model of e-filing continuance usage.
Government Information Quarterly, 35(2), pp.161-174.