Operational Management in Holloware Ltd : Assignment
Added on -2020-07-23
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OperationalManagemenet
Table of ContentsINTRODUCTION...........................................................................................................................1Main Body.......................................................................................................................................1CONCLUSION ...............................................................................................................................4REFERENCES................................................................................................................................5
INTRODUCTIONQuality is the most crucial element to carry any business forward. This report is based onoperation management. It is the most important part in an organisation. It is responsible to takecare of day to day activities in the organisation. In this present file, Holloware Ltd company willcome into consideration. It will explain some key issues of Holloware which is related to thequality assurance, costing, customers turnover etc. Due to this issue, company faces problem andearn less profit ratio. Apart from that, it will explain the key factors through which companyminimize their drawbacks and implement corrective action plan. Main BodyHolloware Ltd is the leading company but currently, the management faces issues in thecompany like in recent time, they face costing of products to be 12000 each month(Bloom, et.al,2015). On the other side, due to heavy costing company cannot give enough quality of servicesto the customers. This may result negatively in customer attraction and sales of the company. Totake corrective action, Paul Stone is the person who is responsible for quality assurance inHolloware Ltd(Goetsch and Davis, 2014). They ask the employees to make report by the end ofJuly so that they can analyse the situation and try to find the corrective action plans. Quality ofproduct is very important to make product effective. Without having prime quality, customerwon’t spend money on it(Hazen, et.al, 2014). Generally, quality had always been importance forthis company. Holloware Ltd provides Silver Plated Georgian tea sets. Silver plated candelabra,giftware, and tea set made by pewter and stainless steel etc. The special quality of Holloware isthat they deal with handmade products. It is founded in 1948 in Birmingham. Handmade productis unique and different(Heizer, 2016). In Holloware company, they only face problem regardingthe quality, from this reason they lose their prime customers. But in the other side in 2002, it isamong the leading UK suppliers. It gives attractive table ware pots to the companies or shops.Turnover in 2001 exceeded 18 million; on the other side, they disappoint the company in pre-taxprofits(Laudon and Laudon, 2016). On this scenario Chairman report of the year had sought theproblem of this poor situation. On the basis of report, it was concluded that the issue is mainlydue to inefficiency during the time of transferring craft to batch production. According to thechairman report, it will give assurance that new methods of technologies will give more qualityof products and level of profitability(Oakland, 2014). According to Paul Stone, Manager ofquality assurance decided that this issue will be solved by two ways, first is to solve the problem1
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