Table of Contents INTRODUCTION...........................................................................................................................3 MAIN BODY...................................................................................................................................3 P1 Define as well as compare the various characteristics and role of a manager and a leader..3 P2 For the implementation in various situational context some example of leader's role and manager's function..................................................................................................................4 P3 different theories situational leadership, system leadership and contingency leadership.5 P4 explain various key approaches to the operational management.....................................6 P5 To achieve business objectives importance as well as value of operation management8 P6 Factors that influence the operational management as well asdecision making through leaders and managers..............................................................................................................9 CONCLUSION..............................................................................................................................10 REFERENCES..............................................................................................................................11
INTRODUCTION Operational management can be defined as a practices of business that helps in creating high level of the efficiency of a firm. It can convert the labour and materials into the goods as well as services as productive as possible to maximization of the profit (Pavlineri, Skoulikidis. and Tsihrintzis., 2017). Present report lay emphasis on the Corus Company which is a part of the Tata steel Group. It is the known as the world's largest steel producer revenues around 12 billion Euro. It produces 20 million steels every year. It defines as well as compare the various characteristics of a manager and a leader. Furthermore explain the key features of operational management as well as role of managers and also mention their importance and also discuss impact of the operational management and decision making through leaders and managers. MAIN BODY P1 Define as well as compare the various characteristics and role of a manager and a leader. DEFINITION OF LEADER Leader can be defined as a person who commands or leads a certian group of people with a vision in such a way that it can become their vision (Jabbari-Sabet and et.al., 2016). A leader assists its employees in making strategy to accomplish goals as well as acquire a good caution with the other qualities such as motivating the employees, developing a trust relationship among stakeholders, creating teams and innovation. A leader acts as a representative of the firm at all level of the firm. He is the person who encourages people to work together as a team to achieve their task as a mentor or a guide (White, 2016). DEFINITION OF MANAGER A Manager is a title which is given to person in an organisation which designates employees and also leads various functions and department in a company (Svara, 2016). They have the authority to hire or fire the workers there are different level of managers who are present within the organization such as top-level managers, project manager, functional manager and general manager. The Manager has to perform different roles in the organisation, for example top-level manager are answerable for the visions as well as mission of the firm, project managers are answerable for the accomplishing a particular project, functional managers pledged for various
areas of their work such as marketing, accounting and sales and also the general manager is responsible for the various activities which is occurred in the business. Role and characteristics of a leader and manager Difference between role and characteristics of leader and manager can be explained below: Role of leader and manager: LeaderManagerial Role of leaders and managers Leaders of Corus create a vision and inspires and engages people towards its. Also leader plays an important role in turning vision in reality (Ruan and et.al.,2019). Manager of Corus is focusing on the setting goals and also measures the goals and works towardstheachievementoforganisational goals. LeaderofCorusplayanimportantrolein bringing the changes in the organisation as they are always ready for embracing change. Mangers of Corus always stick to their work by refining the organisational systems, process and structures. Leaders of Corus are always willing to take risks. Manager of the company play a vital role in controlling risks. Characteristics of leaders and managers A leader of Corus is visionary as they are createvisionfortheemployeesofthe organisation. One of the major characteristics of manager of Corus is that they are highly experienced. Also, leader of the organisation are courages as they are always willing to take risks in the business which can lead to the success of the organisation Anotherimportantcharacteristicisthe managerofthecompanyhasgoteffective communicationskills(Mooijmanandet.al, 2015). Leaders of the Corus are outstanding planners which is considered important strength of a leader. Managerofthecompanyarevery knowledgeable which can prove beneficial for thecompanyinachievingthecompetitive
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advantage. Leaders of Corus are always focused towards the goal and objectives of the company Another characteristics of a manager is that theyaretotallyreliableandaregoodin delegation of authorities to the employees in the organisation. P2 Role of leader and the manager in different organisational context Within the organisation leader have to perform various roles and also managers has got different functions to be perform. Situation – Work on new project Function of manager -Corus is taking up a new project in order to increase the sale of the company. It is the function of manager to develop an effective plan for executing a project like delegation of authorities, setting of goals and objectives etc. It is also the function of manager in an organisation to organise the people and have tomake assures that everything is going according to the plan and if something is not going according to the plan than how manager of the Corus company can look into the issues and make it work as per a plan (Kosfeld, 2019). For example, Once the planning is done for the new project it is function of a manager to organise the various components of a project in a well planner manner in order to achieve the objective of a project. (Emile and et.al., 2017). Role of leader- Here leader has to take an important role to perform i.e. to take decision on how to increase the performance of employee and what are the strategies to be adopted such as provide training or development programs to the employee and skills to be developed which can help in increasing the sale of company (Ruan and et.al.,2019). It is the role of the leader act as a coach in a company like if employee is facing a certain problem in delivering a task or performing an activity, leader can provide that particular employee a guidance on how to perform a particular job. Situation – Mass recruitment in short span
Function of manager –Manager has to find various sources of hiring resources so they can fill speed up the process of selection and reduce dependency on single mode of recruitment. At Corus, managers design complete procedure of recruitment and selection process. They talk walk-in interviews, go for campus placement, hire employees with assistance of Recruitment agencies. Monitoring whole process is another important activity where involvement of manager is crucial. Role of leader –Leader is responsible for making strategies by which company can attain aggressivetargets.AllthemajordecisionsregardingpartneringwithRecruitmentfirms, Selecting college for campus placement, is done by leaders of Corus. They motivate managers and other employees to work hard by assuring them better growth and financial opportunities. P3 different theories situational leadership, system leadership and contingency leadership SITUATIONAL LEADERSHIP Situational leadership is a type of a leadership theory which involves adoption of a type of a leadership style as per the situation which are faced by the leaders of the organisation. It is considered as an effective way of leadership style as leader can adapts as per the needs of a team whichcanthecompanyinachievingtheorganisationalobjective.Forexampleifthe performance of the employee is decreasing on continuous basis due to which an Corus's sales are decreasing within this context leader can adopt democratic leadership style in order to overcome the issues (Tortorella and Fogliatto, 2017). By adopting this leadership style leader can work collaborative with the employees and help the employee in taking the decision which can increase its performance. Also, this leadership style also gives and opportunity to employee to participate in the decision-making process (Parisio, Rikos. and Glielmo., 2016). In another situation if there arise a conflict among the employee which can hamper the performance of the Corus for long period, so based on the situation leader can adopt autocratic leadership style. In this situation it is important for a leader to take control to take over the situation, which can be done by authoritarian leadership style. As leader of Corus can make decisions which may or may not be liked by the employees. SYSTEM LEADERSHIP- System leadership is considered as a leadership where the firms can create the conditions where employees at all level work effectively and productively according to their potential. It uses the principles to create the models of organizational strategy, social progress, system design
and good leadership. It provides Leaders of the Corus Company with tools that assist to predict people's behaviour and also supports to build the effective systems which can drive productive behaviour as well as provide more effective realisation. CONTINGENCY LEADERSHIP- Contingency leadership theory states that a leader’s effectiveness is contingent upon their leadership style that matches the situation i.e. success of a leader does not only depend upon their skills or abilities but also depends upon the situation. It is extremely important for leaders and managers of Corus company as it will affect the overall operation of the company (Barsness and et.al., 2018). P4 explain various key approaches to the operational management There are three key approaches to operational management :- 1.Six Sigma- It can be defined as a tool or technique that can be used for process improvement. It is used to improve the overall output of a process by identifying defects and minimizing variability. Role of the leaders and managers in six sigma Managers and Leaders play important role to build a six sigma organisation. If the quality of the product decrease and there is any defect on the product then managers and leader will discuss about the problems and continuously try to remove the defect and improve the quality of the product (Chan and et.al., 2018). 2)Total Quality Management (T.Q.M)– It is a process to detect the manufacturing defect and manufacturing errors. Improve the experience of the customer and ensure that workers are improved with the training. TQM focus on the organisational output qualities. TQM also include the services through the improvement in inputs of the organisation . TQM goal is to provide quality services to the customer .this approach improve the operational management . Is helpful in the growth of organisation (Barsness and et.al., 2018). Role of The Leaders and Managers in T.Q.M Leaders and managers play a vital role in implementing TQM within an organization as it requires team efforts headed by Corus company’s leadership team. In order to implement TQM
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within an organization successfully managers of Corus company need to manage whole team and every team members So that necessary culture required to implement TQM can be implemented. 3)Lean Manufacturing –Lean manufacturing or lean production is the method to minimize the waste from the manufacturing we can say that they try to reduce the wastage add the best value in product (Barsness and et.al., 2018). Role of The Leaders and Managers in Lean Manufacturing Role of the leaders and managers is to reduce waste from the manufacturing process and they try to add the value in product (Barsness and et.al., 2018) . Leaders create the high value for customer with the reduction of resources. Corus company’s main focus is to create best value with zero waste within their organization. P5 To achieve business objectives importance as well as value of operation management In order to accomplish business objectives, organization need to plan, organise, manage, plan, organise all the functions or processes of an organization. The basic aim of an operational manager is to provide timely delivery of the products as well as turn the raw material to the finished one. it is able to run. Its advantages are given below (Chan.and et.al.,2018). Product quality-Operational management assures the quality of the product as well as services. When taking quality of product into the consideration then two aspects that really matters first one is reliability and durability. It can provide a durable product that costumers rely on (Chan.and et.al.,2018). Customer Satisfaction-as they take care the product quality along with that they ensure the customer’s needs. Operational management provides a methodology that can utilise in order to utilise to create a desire costumer product as well as services (Emile and et.al., 2017) (Chan.and et.al.,2018). Revenue enhance-Through the increased quality of product and also satisfaction of the customer. This will provide a reputation of the Corus company in the market. It will lead to enhance the company revenue and also enable the Corus company to grow rapidly and continuously (Reim, Parida and Sjödin., 2016). Waste reduction-In Operation management, waste reduction is considered as one of the most crucial component that can save money as it helps in eliminating unnecessary cost and also improves overall operation and production of the Corus Company.
It plays a vital role in Corus company as it can handle the issues such as operations, designs as well as system's maintenance that is used for the production of goods (Reim, Parida and Sjödin., 2016) . Operational management improves the goodwill as well as presence of the company. Operational management also improves the motivation of the workers. P6 Factors that influence the operational management as well as decision making through leaders and managers Internal factors such as culture, sustainability, CSR and ethics affect the decision making of leader and manager. Culture:Organisationalcultureaffectstheperformance,compensationsystem performance appraisal of the firm. Leaders are important for creation and communication at their workplace culture. Leaders need to support and help the employees so that they can focus on achieving organisational (White, 2016).To access constant flow of data for the better decision leaders able to bound with trusted advisors. Leader can follow decision making styles where they can make decisions without consulting any of their team members known as command decision making. It affects decision making of managers and leaders as they need to create an appropriate workplace culture for the employees. CSR:CSR is linked to the responsible leadership, but the limited focus of CSR depends on the corporate governance approach.Leader through supervisory support linked the problem solving to the environmental issues (Chan. and et.al.,2018). They focus on individual work and behaviours which affect the CSR mechanism in their organisation. Manager in CSR related decision making assist Corus in altering, developing and managingsocialresponsibilitypolicies.Usinginternalcommunicationtosupport organisation's social responsibility policies. Approach to the public through marketing for deliveringthemessageoftheorganisation'scommitmenttosocialresponsibility (Cavalcanti and et.al., 2018). Ethics:Corus ethics are the principals and standards by which they operate their business.To promote a high level of integrity leaders encourages their subordinates as well as employees so that they can built trustworthiness towards the organisation. here subordinates follow their vision. Leaders of the Corus technology consider the culture as
well as values of the employees to encourage higher level of ethical behaviour. Ethical managers not merely following policies and obeying laws but they also continuously following the behaviours of individual in decision making. Managers committed towards honesty, fairness and excellent work ethics in Corus (Barsness and et.al., 2018). External factors that affect decision making of leaders and managers are: Sustainability:Sustainability as internal organisational factor are those variables which affect their structure that they able to adjust or change to suit its changing environment. Leadership aims to achieve sustainability in organisational change. They look beyond immediate short term gains to observe the role of Corus in larger context (Cavalcanti and et.al., 2018).To meet social, environmental as well as financial performance leaders can setstrategies.ManagerwhilemakingdecisionensuresthatCorusmeetsthe environmental goals.It affects decision making of managers and leaders as they need to develop green initiatives and policies that highlight the appropriate use of environmental resources by focusing on sustaining these resources for future generations (Emile and et.al., 2017). It affects decision making of leaders and managers as they need to take decisions as per the changing environment that suits their organization. Legal: Legal factors can affect the decision making of leaders and managers in a drastic manner as changing government policies, legal structure, legislation can affect the overall working of an organizations. They need to focus on the way such changing policies can affect overall working of an organization. CONCLUSION It had been concluded that Operational management is crucial for the every organisation. This assignment had also focused on role of leader and manager. Leaders helps in decision making to the employees while the managers manages various area of work. Leaders are unique as they can take the risk while them managers reduce the risks. Leader can adapt the new theories innovations while managers can the current theories within the Corus firm. Report also focused on the various theories such as situational leadership it is a flexible leadership style as company can adapt the solution as per the requirement.
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