Knowledge Management and Business Strategy

This assignment delves into the crucial relationship between knowledge management (KM) and successful business strategy. It examines how effective KM practices foster organizational innovation, enhance strategic decision-making, and ultimately contribute to improved performance. The analysis draws upon various scholarly sources to shed light on the key concepts, frameworks, and trends shaping the landscape of KM in contemporary organizations.

MANAGING BUSINESS
ACTIVITES TO ACHIEVE
RESULTS

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK.1............................................................................................................................................4
1.1 Evaluating the interrelationship between various processes:................................................4
1.2 justification of methodologies used to map process of ABC:..............................................5
1.3 Evaluate the output of the process:.......................................................................................6
TASK 2............................................................................................................................................6
2.1 Design a plan to promote goals and objectives for own area of responsibility ABC
Company.....................................................................................................................................6
2.2 Using SMART objectives your recommendations relating to the alignment of people and
other resources, in an effective and efficient way for ABC........................................................7
2.3 Implement appropriate systems to achieve objectives in the most efficient way, on time, to
budget and meeting organisational standards of quality.............................................................8
2.4 Carry out work activities meeting the operational plan through effective monitoring and
control.........................................................................................................................................9
TASK.3..........................................................................................................................................10
3.1 Design systems to manage and monitor quality standards specified with reference to ABC
Company...................................................................................................................................10
3.2 Demonstrate a quality culture to ensure continuous monitoring, evaluation and
development of the process for the ABC company..................................................................11
3.3 recommend improvements which align with the organisation’s objectives and goals
andwhich result in improvements.............................................................................................12
3.4 Report on the wider implications of proposed changes within the organisation................12
4.1 Carry out risk assessments as required by legislation, regulation and organisational
requirements ensuring appropriate action is taken....................................................................13
4.2 Demonstrate that health and safety.....................................................................................14
regulations and legislation applicable in..................................................................................14
specific work situations are correctly and................................................................................14
effectively applied....................................................................................................................14

4.3 Carry out a systematic review of organisational health and safety policies and procedures
in order to ensure they are effective and compliant..................................................................15
4.4 Companies health and care activities for its employees......................................................15
REFERENCES..............................................................................................................................17

INTRODUCTION
Operational management is necessary for the effective operation of the firm so that companies
are able to get the competitive advantages. An effective management is the only way through
which company could get their objectives within a time frame. Effective management in the
organisation is implemented via various ways. The performance review of the employees is one
of the most powerful tool through which managers would able to know the operational efficiency
of the firm. ABC company was having lack management efficiency, due to this the cited
company was not able to perform its operations effectively(Zairi, 2012). Now, cited company
mainly concentrating to develop the effective management tools through which it would able to
imply effective operations. Performance review of employee is must to know whether the
employees performed better and on the basis of this, performance appraisal is given.
TASK.1
1.1 Evaluating the interrelationship between various processes:
The ABC company gives the importance of business processes in delivering the outcomes based
upon business goals and objectives. In order to achieve this goal the companies have to focuses
on the different functioning as well as the different processes involved in the corporation(Jeston
and Nelis, 2014). The different process used to achieve the goals are following:
 To identify the problem domain
 Taking surveys in order to examine the needs of the clients.
 Making business or marketing plans in this respect.
 Doing the documenting process so that the designed strategies may be present for long
time and can be achieved when needed.
 Implement the marketing plans so that the best product is manufactured.
 The risk handling management should determine so that different issues or errors related
to the product are solved.
 After handling the risk the project or the product is being tested once to identify the
quality of the product.
 Then the product manufacturing work should started as per the drawn business plan.
These all processes are employed to achieve the best turnover in comparison to the previous
years. The functions of the corporation must be done in a disciplined manner so that the work is

completed smoothly(Oakland, 2011). Hence it has been seen that the functioning and the process
making is closely related to each other.
1.2 Justification of methodologies used to map process of ABC:
Process mapping is the representation of process flows and activities of the ABC in a graphical
manner. Under the given case, the operational performance of ABC was poor, hence, via process
maping company's performance can easily draw on a graph. Process making is the tool which is
used for identifying and analysing process metircs and statistical control. However, there are
many companies which is not fully enclosed map process. ABC company is required to consider
the process improvement. As, this is necessarily required for improving the existing operation
and convert ineffective management into the effective one, and regenerate the tremendous jobs.
As per graph, ABC company to perform operational functions, is required to pass on form
various processes in order to attain the company's goals and objectives.
ABC company need to frame their targets in ways that are clear and simple to quantify. With the
help of SMART, companies able to meet the objectives and goals for the firm.
SPECIFICALLY - identifying with adequately determined targets of the organisation.
MEASURABLE – Fix the methodologies which could be measured. Illustrations
incorporate cost diminished, waste decreases or energy proficiency targets.
ACHIEVABLE – The objectives and goals does not consider the unpracticable things.
They ought not be set too low either. ABC company thinks that making cost savings of £1 billion
in the next 3 years is an aspiring yet achievable target.
RELEVANT - The targets are connected to identify with key business or corporate
points. For ABC company, this implies utilizing their resources with most effective manner(Ahi
and Searcy, 2013)

TIME FRAMED – Providing an unmistakable due date under which the target needs
been accomplished.
1.3 Evaluate the output of the process:
Various variables factors influences the innovative work of the company. Cost is maybe
the most compelling element. Research is the most expensive thing in the organisation and
presenting advance technology is costly(Becker, Kugeler and Rosemann, 2013). There is need to
know about the return on investment of new product or process for the justification of R&D
expenditure.
Changing technologies are another impact upon item or process improvement. They give
ABC company an alternate method for addressing the necessities of its clients. Changing
innovations additionally have a long term impact after planning. Such kind of improvements
may prompt new procedures and the sharing of innovations through innovation exchange over
the Group.
It can be expressed that ABC company's structure and culture are basic components that have
been affected by organization's mission and objectives.
TASK 2
2.1 Design a plan to promote goals and objectives for own area of responsibility ABC Company
A company always make plans to develop itself and decide about the goal and objectives.
Company Decide about the new plan and make the strategy to complete that plan(Donate, M.J.
and Guadamillas, F., 2011). Top level managers and superiors define about the new strategic
plan and find the all resources of company. Many necessary thing are require to implement a
plan and evaluate a plan for organisation. As ABC is the consulting company so company should
make plan to recruit new employee and hire skilled person to do work and manage the work of
company.
Define action plan:- Company should clearly define about the action plan to implement
that plan easily and speedily. When a company want to implement the action plan so company
have to manage the resource of company. As ABC company make plan to recruit the new
employees so company have to collect the data related to candidates.

Develop goals:- It is the stage of development of company's long term and short term
goal. Company decide the goal and try to meet that goal wit organisation(Zairi, M., 2012). As
ABC is the consulting company so company goal is related to hire new employees and collect
data related to new employee.
Develop Objectives:- Managers should decide the objectives of company so managers
have option to select the objective and meet that objectives with organisation. As ABC company
set their objectives related to hire new employees.
Develop Activities:- After the selection of objectives and goal company implement the
plan to achieve the organisation goal and objective. Activities refers the process of implement
strategic plan. As ABC company conduct the plan of recruiting new employee.
2.2 Using SMART objectives your recommendations relating to the alignment of people and
other resources, in an effective and efficient way for ABC
Objectives define about the company work and what a company want to achieve in
future. Company superior level manage the company work and set the objectives. Managers
implement the plan and start the process to achieve the objectives of company(Jeston, J. and
Nelis, J., 2014).
People objectives:- Company manage many objective and goals related to the people
point of view and the other point of view. People is the key source of any consulting company.
Consulting companies hire the new employees so company should maintain the data of employee
and set the objectives according to the mission and goal of company(López-Nicolás, C. and
Meroño-Cerdán, Á.L., 2011).
 Maintain employee ownership:- Company should manage the employee ownership.
Consulting company provide the job to candidate as follow the ownership of employee.
An employee want to do work on that place where he is free to take decisions and
complete the task.
 Providing better company environment:- Company should provide the better
environment to employee. A employee satisfied with its job when he or she get the better
and healthy working environment of company(De Waal, A., 2013). As ABC company
recruit the employees that place, where employee can get the satisfaction and complete
their work on time. It help to reduce the retention of employee in organisation.

 Reward to employee according to skills and excellence:- A company always care
about their employee because employee is the bone of organisation. Company have to
provide reward and inspire the employee to do work with more efficiency. It is a
motivational factor to employee. ABC company also can use this objectives to manage
the employee and reduce retention of employee. At present time company face the
employee reduction problem so company can stop the employee retention.
2.3 Implement appropriate systems to achieve objectives in the most efficient way, on time, to
budget and meeting organisational standards of quality
Company always make the objectives to manage the work and implement new updates in
organisation. As ABC company should make the new plan and decide the new objectives to
achieve the organisation goal(Ahi, P. and Searcy, C., 2013). Company always follow the process
of new plan and select the objective. It is the continuous process in organisation. Objectives
depends on the organisation environment and culture of organisation. ABC company select the
objectives and try to achieve the objectives of company. ABC company objective should be as
follow:-
 Select the objective:- Company have to select the specific objectives and goal of
organisation. As ABC is a consultancy company so company select the objective related
to employee who are working in organisation or other organisation. Consultancy
companies conduct the interviews and identify about the need and desires of employee
and how the company can meet the employee with its objectives(Becker, J., Kugeler, M.
and Rosemann, M. eds., 2013).
 Strategy:- Strategy is the process to implement plan and what can company have to do to
achieve the organisation goal and objective. Strategy is the base of implement any work
and what is the process company should follow to meet the organisation with mission and
vision of objective. ABC company also make the effective strategy to recruit new skilled
employee.
 Operational plan:- Company set own operational plan to get the information related to
organisation. Many operational plan tell about the position of company and what can
company do to manage the operational plan. ABC company should follow the operational
activity as human resource, financial plan, employee management and many other plan
related to organisation to manage the work flow in organisation.

2.4 Carry out work activities meeting the operational plan through effective monitoring and
control
A company manage operational work with the effective monitoring and controlling plan
of organisation. Monitoring refers the observation and managers and other superior keep
monitoring on the work of organisation(Wiig, K., 2012). It is also a parameter related to work. It
is the effective strategy of organisation to measure the work and control the work. Many internal
and external factors are there which have power to influence the work of organisation. So
company always keep control on that factor which can influence the company work.
Identify plan:- Company should identify about the plan of organisation to achieve the
organisation goal and objective. It is the necessary process to implement any plan. Company
make plan to complete any specific work or remove the problems from operational activity.
Operational activity follow all the management activity which have impact on the operational
activity of organisation(De Waal, A., 2013). ABC company should identify about the problem
and make a effective plan to remove any threat and solve any problem related to the
organisation.
Select effective strategy:- When a company want to make any plan so company have to
make a effective strategy to manage the work and start the work in a strategic format. Effective
strategy is necessary to implement any effective plan in organisation. Strategy tell about the
work performance of organisation.
Implement plan:- Every company or organisation employee make the plan to take
decision and complete the work effectively(Oakland, J., 2011). After identify about the problem
company implement the plan and get the result from plan activity. Superior manager or
employee observe the plan and control the plan. Superiors manage the activities and they have
power to influence the marketing plan.
TASK.3
3.1 Design systems to manage and monitor quality standards specified with reference to ABC
Company
A company always manage the quality of product and maintain the work in organisation.
Company always follow the rules and regulation. Company design the system and manage the
work of organisation. As ABC company is an consultant company. So company always follow a

particular structure and try to implementation of new plan. Plan make for the achieve specific
task and specific objective(Buller, P.F. and McEvoy, G.M., 2012). ABC company make their
plan related to the hiring of employee in own organisation or other business unit.
 Quality management system:- A quality management system refer a set of well defined
activities which take place in organisation to manage the quality management activity and
implement the new strategic plan related to the qualitative approach. It care about the
effectiveness of product and increase the efficiency of product and product performance.
All the organisation deal with the quality management. As ABC company manage their
employee hiring quality and select the best person to maintain the quality.
 Quality management in reference of ABC organisation:-
ABC company should follow the rules and regulation of quality management system and manage
the work in organisation(Wiig, K., 2012). Company should hire skilled person or who have
quality to understand and manage the quality of organisation.
A consultancy company always prefer the quality of employee. Every employee have the
different quality and different skills. Company identify about the employee efficiency and
interest after that provide work to employee according to their skills, knowledge.
Quality management system help to improve the process of control. Quality management system
follow a strategy to do work and manage the wok of business unit so company try to improve the
controlling process to manage the work and get benefit in future.
Design system require to follow some procedure which help to organisation for quality
management. As ABC should make the product design. ABC is a consultancy company which
deal with the hiring of organisation employee it is the product of company(Wheelen, T.L. and
Hunger, J.D., 2011). ABC should hire the responsible person who understand the work with
responsibilities.
After the product design company have to follow a particular process of hiring the employee. It
is necessary and important phase of organisation.
When a process take place in organisation so many responsibilities occur in the organisation
which help to control and implement the process of hiring new employees and increse the
productivity of employee.

3.2 Demonstrate a quality culture to ensure continuous monitoring, evaluation and development
of the process for the ABC company
Quality management is the continues process of organisation. Every organisation follow
the process of total quality management. It describe about the company quality and manage the
work of organisation. It help to provide the result of any work related to the Quality management
in organisation(Buller, P.F. and McEvoy, G.M., 2012). Every organisation have ton follow the
rules and regulation of total quality management. Many times company unable to meet total
quality management objectives with the organisation objective. It is continuous processes but it
reflect the work of organisation. TQM unable to achieve the work of organisation and hard to
meet with company culture, Company motives and other terms of organisation. But it promote
the quality management in the organisation.
ABC company monitoring process
 Company should provide the training to their employees to manage the work and increase
the efficiency of employee. It is helpful to motivate the employee to do work.
 Company should use the better IT software as SAP or ERP(Stahl, G and et. al., 2012).
 Check the performance of employee and measure the skills of employee. Company
always care about employee skill so they always try to implement the program to increase
employee skills.
ABC company evaluation
ABC Company prevent the unskilled employee and un experience person. ABC company
can easily handle the evaluationCloss, D.J., Speier, C. and Meacham, N., 2011Oakland, J.,
2011an, Z., Dijkman, R. and Grefen, P., 2012 in organisation. ABC company give training to
their employee and increase the efficiency of employee. It help to manage the company cost.
Company can manage the money and invest the money in other project of company. Which help
to generate the revenue.
Inspection help to remove the unnecessary thing from the organisation. Company do
inspection about the employee papers and if company found any unqualified person so company
can remove them(Zellner, G., 2011).
Development process help to develop the employee skills and run those plan which is
helpful to increase the skills, efficiency and knowledge of employee.

3.3 recommend improvements which align with the organisation’s objectives and goals
andwhich result in improvements
A company can easily use the six sigma theory to manage the work and mange input
process of quality. It help to achieve organisation goal and objectives which is well defined by
the superior level of management. SIX sigma theory(Jeston, J. and Nelis, J., 2014) describe about
the null concept also in organisation. Six sigma refers the five stage phase in the organisation
which help to mange the customer and employee in organisation. Company use five phase as
define, measurement, analysing, improvement and controlling. These are the important phase for
the organisation. As ABC company should define about the problem and project. After that
company take action related to the measurement and measure about the problem and solve the
issue. Measurement is a factor which describe about the observation position company. After
measurement company entered in the analyse phase which help to do analysis and solve the
problem of organisation. Analysis describe about the study on particular topic which shows the
result of analysis on any topic. This is very important and essential to the all employee and
manage the organisation work. ABC company should improve the company tools and technique
to get the more reliable result and manage the organisation work with more efforts(Jeston, J. and
Nelis, J., 2014). Company should start the improvement program to get the effective result from
any particular task. Company should manage the work of organisation with all the tools and
technology. After completing all the phases company try to control all the factor which is
directly or indirectly related to the organisation. Company have to manage the many work
regarding controlling. As ABC company should control the management work. ABC should
control the internal factor or external factor to manage the work and remove the influences from
the organisation.
3.4 Report on the wider implications of proposed changes within the organisation
Company always do many changes in the organisation and it is necessary also to
management. A management run many program to get the result, provide information, get any
information from outside and inside the organisation. As company select the six sigma process to
mange the work of organisation(Wheelen, T.L. and Hunger, J.D., 2011). Six sigma use by the
company to increase the employee skills and remove those employees who are not performing
well and do not give any productivity in organisation. A company measure the work of employee
and take an idea on the performance on employee. Employee should show the better work and

complete the task on time in organisation. Company measure the work of all employee and
company use the performance parameter to measurement of employee work. Company identify
about the employee and remove that employee who is unable to give the more productivity in the
organisation(Stahl, G and et. al., 2012). Company always care about the performance in
company. If any changes take place in organisation and productivity go downward so company
should make plan and strategy to improve the skills of employee. Company can run the program
which help to company and manage the work of organisation.
4.1 Carry out risk assessments as required by legislation, regulation and organisational
requirements ensuring appropriate action is taken
Risk shows the uncertainty in organisation which is take place when a company run any
program and invest the money in other program. Company always care about the risk factor.
Risk show the company effort to achieve the organisation goal and objective. Risk have direct
and indirect impact on the organisation work.
ABC company follow the health and safety at work which is applicable by government in 1974.
It refers the rules and regulation of risk in the organisation(Wolf, J., 2011). This act protect the
risk in company. This act also protect the employee rights in organisation.
Types of risk:- Risk refers the two types of risk which is influencing the work of
organisation. One is systematic risk and another is unsystematic risk.
Systematic risk:- Systematic risk also known as the market risk. It shows the changes
take place in market position. Company can't control the systematic risk.
Unsystematic risk:- Unsystematic risk refers the specific risk in the organisation which
is controllable by the organisation. Unsystematic risk can be diversified by the organisation.
Company always care about the risk factor in organisation. Many type of risk create the problem
in the work of organisation. Systematic risk can not be controlled by the organisation. Company
make the rules to manage the risk if any risk activity take place in organisation(Zairi, M., 2012).
Company follow the health and safety reason to their employee. Government also make the rules
related to the risk factor. As ABC company should install the fire alarm in organisation which
gives the signal when any fire accident take place.

4.2 Demonstrate that health and safety
regulations and legislation applicable in
specific work situations are correctly and
effectively applied
According to the health and safety act 1974, all the organisations and all the business unit
have to use the safety and security term in the organisation. Safety and security is very beneficial
in the organisation(Zellner, G., 2011). Any accidental activity take place in the organisation so
company have to make safety policies and use all the tools and technique of safety.
According to Health and safety act 1967:- This act describe about the safety and
security term used by the organisation. It refers that an organisation have to focus on the
employee safety and security. Many companies are there who provide the medical facility,
insurance facility to their employee. These security factor increase the employee loyalty and
employee trust in the organisation. These facility also help to increase the employee motivation
in the organisation.
Environment welfare, facility and security:- Employers should care about the
employee. All the organisation make the policies and rules to manage the work in organisation.
Employer provide the many facility to their employee as the provision fund facility, insurance
facility, manage employee risk and management of the organisation work. ABC company
provide the all facility to their company employee and those employee who get the job in other
companies but recruit from the ABC organisation(Donate, M.J. and Guadamillas, F., 2011).
ABC company fulfil the requirement of employee and provide all the benefit related to the
environment welfare.
Employee and employer both are related with each other. A employer find out the
requirements related to any condition or any factor. It is beneficial to organisational point of
view. Company make to rules and regulation to save the employee rights. Government also there
to manage the employee rights.
4.3 Carry out a systematic review of organisational health and safety policies and procedures in
order to ensure they are effective and compliant
After doing the frame work of the health and care activities the company has to
implement all those activities in practical scenario to see the results and analyse the impact of the

employees on the employees behaviour and performance. The company apply all the policies to
the different level of management and their staffs(Zairi, M., 2012). The company has to make
clear about their policies to the stake holder of the company. They are rules and factors which
company employees as to follow while working with the company. Th employees make sure
about their capability and efficiency of doing the work.
They should always take the task for which they think they are capable and they think
that particular task can improve the image of the company. If the employees is sure about all
these factors they should go for the work assign to him/her. After the manger has responsibility
to manage the employees activities and work. The managers has to over look while the
employees are doing and mange the particular task in efficient manner. Whether the employees
are taking their responsibility in proper manner(Wheelen, T.L. and Hunger, J.D., 2011. The
company should never appreciate the wrong work of the employees which is related to the
profits. Manager should guide the employees in proper manner so they can able to achieve
personal goals as well as organisation goals.
The organisation have the separate department which deals with the employees complaint
and try to resolve them. This department is know as complaint department which make sure that
every laws implemented in the organisation are properly followed or not.
4.4 Companies health and care activities for its employees
According to the health and care regulation. The ABC company also having its health
and care rules and policies and they also make sure that they give the good atmosphere to its
employees(Oakland, J., 2011). By giving good environment the employees can increase their
efficiency, the employees can improve their performance and help the enterprise to achieve their
goals. As the employees get satisfied they serve customer in good manner which help the
organisation to earn the profits. The ABC happening the main factors in their organisation as
follow.
Safety: the ABC company take regular measures to improve the safety factors in the
organisation. The company regular maintain the equipment so there is no stoppage in any work.
The company also provide the machinery wears to the employees by which they can operate the
machine in an proper way without hurting themselves.
Health care workers: with maintain the safety the company also try to provide best
health care facility to their employees such as nutritional meals, hygiene food,medicines etc. the

company also organise the health care camp for free check up of the employees. The company
also provides the insurance facility to its employees(yan, Z., Dijkman, R. and Grefen, P., 2012).
Time work and recreation: the ABC company follow the rules of employees timing.
The company helps the employees to balance their leisure time and work time.
Respect for human right: this right is establishes to give the respect to the company employees.
The company over look all the activities related to the respect of the employees. The company
avoid to keep the child labour. The company treat all its employees equally regarding the job
opportunities and job appraisal(Oakland, J., 2011).
REFERENCES
Books and journals
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Zairi, M., 2012. Measuring performance for business results. Springer Science & Business
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critical capabilities and activities for sustained value creation. Long range planning.
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Wolf, J., 2011. Sustainable supply chain management integration: a qualitative analysis of the
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