COMM6019: Analysis of Global Operations Management Strategies

This report, submitted on November 14, 2018, examines operational management within a global context, emphasizing the need for businesses to adapt their strategies internationally. It explores various aspects, including global strategies, total quality management in financial services, inventory planning, change management, supply network design, knowledge management, and operational challenges. The research aims to analyze key operational management methods adopted by multinational organizations, identifying challenges and benefits. The report highlights the importance of effective operational management in achieving global dominance, improving communication, and utilizing resources efficiently. It covers topics such as global total quality management, inventory planning and control, change management strategies, supply network design, and international knowledge management practices. The report also discusses global operation planning and control, emphasizing the challenges faced by organizations in these areas. Overall, the report stresses the importance of adapting operational management to the global landscape for business success.

Operation management
Operational Management in Organization
[DATE]
[Company name]
[Company address]

Letter of transmittal
Date-
XYZ
Model Town- Saint josphez- Canada
Dear YYZ
We are submitting our project on the Operations management in a global context on
14th November, 2018, which you authorised. This project is descriptive and accompanied
with the practical work approach which focuses on the operations management in a global
context. In the preparation of this report, we followed all the academic rules and instructions.
Sincerely,

Executive summary
Operational management is related to effective and efficient management of business
operations irrespective of the business physical activities. Operation is the part of the
management which is concerned with the transformation of the range of the inputs into the
required output of the business. In modern days, operational management is defined as
completely different activities which is used by organization to create core competency and
business outcomes in effective manner. This report has shown that company needs to
customize its operational management internationally to strengthen the business outcomes
and mitigating the international issues and problems.

Table of Contents
Letter of transmittal...............................................................................................................................1
Executive summary...............................................................................................................................2
Introduction...........................................................................................................................................4
Research objective and aim...................................................................................................................4
Global Strategies for operational management....................................................................................5
Global total quality management in financial service industries...........................................................5
Global inventory planning and control management............................................................................6
Global change management strategies in operational management....................................................6
Supply networks design.........................................................................................................................7
International knowledge management practices in operational work system of organization.............7
Global operation planning and control..................................................................................................8
Global supply chain management.........................................................................................................9
Global operational challenges and issues..............................................................................................9
Recommendation................................................................................................................................10
Strategies for the managing the operation on international level...................................................10
Conclusion...........................................................................................................................................10
References...........................................................................................................................................11

Introduction
With the ramified economic changes and complex business structure, every
organization should indulged in implementing the effective business operation and
management. Operation is defined as process or methods which are used in organization to
accomplish the set objectives and goals. Operational management is related to effective and
efficient management of business operations irrespective of the business physical activities.
Operation is the part of the management which is concerned with the transformation of the
range of the inputs into the required output of the business. In modern days, operational
management is defined as completely different activities which is used by organization to
create core competency and business outcomes in effective manner. Operational management
set of different activities which focuses on the plans, activities and undertaken work which is
done with a view to cater the organizational need and accomplishing the set objectives. This
research report focuses on the Operations management in a global context and how
operational management has been changed due to the globalised world. It is analysed that
company should focuses on strengthen the operational management activities which assists in
preparing the organization on global level and creating the core competency in cost
leadership and product differentiation strategy. With the increasing completion, if company
wants to survive in long run then it should focus on effectively manage the operational
activities. This research report focuses on the challenges, issues and benefits of using the
effective operational management in organization (Kiefer, et al. 2017).
Research objective and aim
This research report critically analyse the key global operational management
methods and techniques adopted by the multinational organizations such as Wesfarmers, JB
Hi-Fi and Tesco for its innovative business operational process and distinguish itself from the
those of other rivals in market. The operational strategy of the organization focuses on
offering the best quality goods and services to clients which strengthen the business outcomes
and increasing the overall outcomes in effective manner. The main aim of this research is to
identify the key issues and business challenges which might multinational organization face
in its business operation management. It also helps in identifying the benefits and challenges
of the operational management which could be faced by the multinational companies such as
Wesfarmers, JB Hi-Fi and Tesco in their business operation (Mentzer, et al. 2011).

Global Strategies for operational management
Operational management is integrated systematic approach to address all the problems
and issues pertaining to the transformation process which is used to covert raw material into
the finished goods. The operational strategy needs to be part of the organization to achieve
the global dominance. The effective operation management in global context is related to
improving the communication technologies and open financialoperational system in
organization effective operation through efficient use of resources worldwide drive towards a
globalized economic system (Mentzer, et al. 2011). Global market imposes new standards on
quality and time requires operation managers to think domestic market and penetrate the
global market. To achieve its objectives towards globalization, there should be improve
communication technologies and open financial system. The company strategy should
achieve adequate utilisation of resource and adequate customer service (Kiefer, et al. 2017).
Global total quality management in financial service
industries
With the globalised competition, multinational organizations are facing immense
pressures in turbulent competitive environment that move forward by globalisation, and
advance technological growth of the of the internet. The total quality management is
imperative tool which surmount future challenges within the turbulent financial services
environment. TQM provides effective strategic operations with the achievable goals and
objective which could strengthen the overall objectives goals and objectives. On the
globalised level, total quality management is considered as organized-wide process that
revolves around the total quality triads showcase the state of the perfection in business.
Hence, it is found that plans are developed in an integrated manner with the three integrated
principles such as participation, commitment by the stakeholders and management of team.
In many organizations, global total quality management in business operation management
has resulted to strengthen the business quality, increasing the overall outcomes and
implication of the continued improvement business plan in organization (Kiefer, et al. 2017).
It is also related to setting up of the long term client relationship on international level.
Ideally, it is used to setting up the nexus between organizational development with the
stakeholder’s needs and demand (Routledge, Cumbers, &Nativel 2016)

Global inventory planning and control management
Operational management on international level also focuses on managing the inventory in the
business and strengthen the control management program in organization. It is analysed that
setting up of the economic order quantity, minimum and maximum stock level in
organization is imperative points for reducing the overall costing of the business and creating
core competency in cost leadership strategy (Börner et al. 2017). It is considered that on
international globalised level, inventory planning and control management is adopted with a
view to strengthen the flow of inventory and system process in organization (Greene, 2016).
Inventory planning and control in financial services industry on international level is method
of organizing the differences between the demand and supply of the products and services in
market. it helps in setting up of the optimum level of flow of goods and services on
international level and also assists in meeting the clients demand on international level
(Berghö fer, &Lucey, 2014).
Global change management strategies in operational
management
The changes in the global management strategies are the basic requirements to operate
the business on international level so that customized services and products could be offered
to clients. It is analysed that if companies on global level focuses on the restructuring, re-
engineering of the operational management to strengthen the business process and
customizing the services and products offered to clients in market (Skirving, et al. 2017).
however, there are several change strategies which could be used by companies on global
level to make their operational management more effective such as changing the
management, focus on employee oriented work culture, customized business strategies and
implication of the advance technologies and system in organization process (Jingwei, Liyuan,
&2015).
Global Operations Designs
The global operation must be designed to enable effectively and efficiently. However,
in financial sectors, operational activities of the organization should focus on using the matrix
project where employee from the different department come together to bring the customized
products and services as per the client’s needs and demand. It helps in offering the

customized financial products in context with the globalised interest rate, premium prices and
related offers (Wilhelm, et al. 2016)

Supply networks design
It is analysed that while operating business on international level it is required to set
up international rules and policies which could assist organization to develop customized
international globalised frameworks (Kauffeldt, et al. 2016). This supply networks design is
based on the inventory supply chain and globalised logistic support channel. It is analysed
that supply network design is based on the logistics supply chain work program which is
developed to strengthen the import and export of the goods and services from one country to
another. In addition to this, it also helps in remitting the capital and goods from one place to
another. However, the supply network design of the company on international level should be
backed by the strong communication and data base communication design program. It will
help in setting up the strong coordination among the employees (Da Rocha, et al. 2016). The
supply network design includes all the suppliers, customers in which operational process of
the organization is defined. It is accompanied with the supply side, inventory management,
client’s handling process and products and services managed by company in its operational
activities. However, the operational supply network design needs to be customized as per the
particular country and network design. On international level, it was formulated to reduce the
time and cost involved in the process which could shorten the operational life cycle as it will
also reduce the time involved in converting the goods into the capital (Kerzner, &Kerzner,
2017).
International knowledge management practices in
operational work system of organization
For an organization to center their thoughts on knowledge management, there are
certain motivations to achieve that. Using KMP following are the benefits an organization
can avail (Laudon, &Laudon, 2016).
 Faster learning within the organization and an increased ability to handle any organizational
change management
 There is a competitive advantage for the organization
 By the application of the current knowledge, new knowledge is created
 Help seeking innovative and novel solutions to the issues faced by the organization.

 It increases the organizational performance, consumer satisfaction and their experiences (Ahi,
& Searcy, 2015).
Furthermore, in the current economic scenario, which has been shifted to the
knowledge driven economy, it is vital for the organizations understand the development and
the implementation of the strategies pertaining to knowledge in order to attract and retain the
positive measurable results and outcomes in operational functions. Further, the knowledge
has two major characteristics, Viz., Tacit and Explicit. For explicit knowledge, it is easily
codified and disseminated to the end users. For example, manuals, facts, pictures, graphics,
charts, graphs and diagrams. Therefore, it has also been called as the knowledge which is
easily broadcasted in an official setting using a methodical language (Lasserre, 2017).
On the other hand, in tacit knowledge is intricate to codify and articulate the
knowledge. In order to share tacit knowledge socialization becomes important. An
organization operational process whose culture is based on knowledge and possess the
following characteristics. The main focus is given to individuals and humans working in the
organization doing manual and thinking and processing work rather on elements which are
material in nature. However, the organization is open to stakeholders both open and closed,
the entire focus remains on customer satisfaction, the organization supports the knowledge
sharing. Since, it is about gaining, using and sharing knowledge, the entire focus must rely on
the individual’s learning and overall organizational learning. The focus shifts to employee
participation in decisions which impact their presence in the company, their performance and
risk taking abilities. The organization also focuses on stakeholders and equality amongst all,
meticulously on innovation in its operational work process while operating on international
level. The organization becomes the change promoter in every activity of the company.The
organization also cares for employees and their knowledge (Arntzen, Brown, Harrison, and
Trafton, 2015).
Global operation planning and control
Most of the organizations in financial sectors failed to plan and control their resources
globally. This could be perceived by the global recession issues, complexities and errors in
the process. Therefore, it is analyzed that if company wants to sustain in sluggish market then
it should focus on lower down the complexity, increasing the productivity and efficiency of
the business in effective manner. For instance, if organizations fails to manage its operational

activities and adapting with the changing business process then it might lead to increase
business costing and lower down the global operational planning cost. It is assessed that
company should focus on flexibility of the resources utilization in the process which could
strengthen the business efficiency and lower down the cost of the goods sold in market
(Lambert, & Cooper, 2010).
Global supply chain management
Global operation management of the organizations indulged in the financial industry
needs to evaluate internal and external factors before formulating the strategies and setting up
the global supply chain management. The objective of these organization is to strengthen the
quality, speed, dependability, flexibility and cost. These are the valuable factors for reducing
the overall costing and increasing the business efficiency of the organization. If company
wants to develop core competency in market then it should focus on lower down the business
complexity and implement the training and development program in its process. This is the
method which is adopted to strengthen the global supply chain process of organization to
manage the capital and reducing the operational life cycle of the company (Manuj,
&Mentzer, 2008). This global operation management is imperative to strengthen the business
outcomes and efficiently managing the complex business activities in effective manner.
Global operational challenges and issues
The challenges and issues of the operational management on international are several
which includes impact of the globalized market, changing the view of the social
responsibilities, environmental sustainability, technologies influence, tough competition, and
failure to adapt with the international knowledge management program. These challenges
may influence the business operational and sustainability if these are not taken efficiently.
Nonetheless, the main major issues arise when company wants to migrate its highly
experience expert employees on international expansion business operations. It might lead to
high cost and mis- management and dis-satisfaction among other employees. Therefore, lack
of planning and operational work may lead to destruction of the business while expanding on
international level (Seuring, & Müller, 2008).

Recommendation
There are several recommendation for the multinational organizations to mitigate the
international operational management issues. However, there are following recommendations
are given as below which could assist organization to effectively manage the operational
department on international level.
Strategies for the managing the operation on international level
It is analyzed that there are several strategies which should be used by company to
implement the business on international level such as restructuring of the business process,
implementing the value supply chain process, hiring of the expert employees and staff
members and setting up of the advance innovative technologies and system process in
business. These strategies should be used to ease the process operational functions of the
organization. It not only helps in reducing the international business complexity but also
lower down the operational work functions. It is considered that these operational program of
the organization should be customized on international level and should be backed by the
advance technologies and system process to strengthen the overall output of the company.
Nonetheless, consistent training and development program will also be needed with the
regular meeting to resolve the issues and improving their work function in its operational
activities (Mentzer, et al. 2011).
Conclusion
After assessing all the details and information on the global supply chain
management, it could be inferred that global operational management requires utmost
strategic planning and set structured work. If these issues are not taken effectively then it
might lead to global process issues and may also result to business destruction. In addition to
this, customized global operation helps in reducing the overall business issues and
complexity in effective manner. Now in the end, it could be inferred that if company could
align the international global supply chain then it should focus on hiring the expert employees
in its operational department who should be accustomed to act as per the directions and
instruction of the directors of the company.