(PDF) Operation Management in Healthcare

DEVELOPING OPERATIONAL
MANAGEMENT SKILLS FOR
HEALTHCARE PRACTICE

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
P 1) Roles and Responsibility of healthcare operational manager..............................................1
P 2) Various personal skills in healthcare leadership in performing several operational tasks.. 2
LO 2.................................................................................................................................................3
P 3) Theories of leadership and its application in healthcare practice........................................3
P 4) Explaining theories supporting aligning style of the management in healthcare................4
LO 3.................................................................................................................................................6
P 5) Theoretical models of leadership which are used in order to develop management...........6
P 6) Usage of different strategies for resolving issues of persons working in different context
in healthcare................................................................................................................................7
LO 4.................................................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Operational management plays a significant role in the management of healthcare
institution as well, as it focus on handling the several issues of the organisation such as,
preventing patients from disease, ensure protection of the patients, security and safety of patients,
enriching the quality of lives of the patients (Shanks, ed, 2016). This study describes role and
duties or responsibilities of the healthcare operational manager of Elsie Health and Social Care.
This study emphasizes on the need of skills which is prioritised in the leaders while performing
the operational tasks. Further this study discusses the different theories and models of leadership
in the context of healthcare practices and their application in different leadership styles and for
its development. This study also outlines the different strategies for solving the conflicts.
LO 1
P 1) Roles and Responsibility of healthcare operational manager.
An operational manager of healthcare institution will act as a connection between the
patients and staff of healthcare unit. Commonly, an operational manager of healthcare unit
overlook the functioning of services provided by the unit. Manager of the operational activities
of healthcare unit will manage the need of funds for the facilities of healthcare, implements the
policies and maintain or manage the overall staff including non-medical and medical personnel
(Adebanjo, Laosirihongthong and Samaranayake, 2016). Following are some role and
responsibilities of healthcare operational managers:-
Role of operational manager:-
Monitoring healthcare services-
The operational manager of Elsie Health and Social Care will perform his role by
monitoring and managing the services which are especially related to health. The overall
functioning of health services which includes:- promotion of health, preventing patients from
diseases, diagnosis of the patients, treatment and recovering the patients (Gopee and Galloway,
2017). These all activities will be monitored by the operational manager of Elsie Health and
Social Care.
Making Strategic Plans-
To maintain the sustainability of Elsie Health and Social Care, the operational manager
need to have the ability to forecast the future requirement of the management. Strategic planning
must be effective which ensures the better health services to the receivers of the services i.e;
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patients (Ginter, Duncan and Swayne, 2018). The logistical requirement must be foreseen by the
manager so that Elsie Health and Social Care will make effective plan for the betterment and
further improvement of the healthcare services.
Responsibilities of operational manager-
Safety and Security-
It is the responsibility of the operational manager of Elsie Health and Social Care to make
sure the safety of its patients and to ensure their security as well. For this purpose the manager of
Elsie Health and Social Care must take care that the information of its patients must be kept
confidential and ensures integrity in various facilities provided by the healthcare unit (Wager,
Lee and Glaser, 2017).
Assessment of problems and making policy-
It is the significant responsibility of an operational manager to assess the obstacles or
problems while performing the operational activities such as report creation, purchase of
equipments etc. and at the same time manage the policies in the context of oversee whether the
personnel or complying to the policies or not(Roberts and et.al., 2016).
P 2) Various personal skills in healthcare leadership in performing several operational tasks.
Many time leadership makes distinguish between a team who grapple or even get the
failure to meet its targets and an effective team. A leader in the industry of healthcare must
possess a unique and different set of personal skill which helps the leader to make it team more
efficient (Redjem and Marcon, 2016). To perform several operational tasks while practising in
healthcare, some skills are expected in the leaders of Elsie Health and Social Care. The various
skills in the leader to performing tasks of operations in healthcare unit are explained as below:-
Communicating with staff/ personnel-
To establish an effective chain of communication, the leader must own the
communication skill. It is prioritised because if the leader don't have the communication skill and
failed to communicate the information in the same manner as it is then the operations get
affected adversely and the personnel of Elsie Health and Social Care. Lack of effective
communication skill in the leader will create confusion among the staffs and results in their low
morale, which effect their working reduce their potential. It is the foremost requirement for the
leader to have command on the updated technology to communicate with the personnel
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