Operational Management of Marks and Spencer - Report
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Added on 2020-07-22
Operational Management of Marks and Spencer - Report
Added on 2020-07-22
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OPERATIONALMANAGEMENT
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Defining and comparing the role of manger and leader in an organisation..........................1P2 Role of leader and function of manger in different situational context.................................4P3 Different theories approaches of leadership .........................................................................5TASK 2............................................................................................................................................7P4 Key approaches to operation management............................................................................7P5 Importance of operational management in achieving the goals and objectives....................8P6 Factors affecting operational management and decision making process.............................9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONOperational management is one of the important business function that help organisationin proper managing and coordination of resources so that it can be used efficiently in order toproduce quality product and services (Ghosh, 2015). Operational management in firm isresponsible for the wide range of decision which included both tactical and strategical business.In current time more importance is given to thus function as its responsible to enhance theefficiency, quality and responsiveness of firm. It also provides firm with competitive advantagein market. In current report Mark and Spencer has been taken into consideration its one of theleading retail chain, specialises in the selling of luxury food and home products along withclothing. The current study will provide the importance and role of operational management inan organisation along with this it will also discuss the major difference between the trait, styleand role of leader. It will also divulge in different approaches of operation management. TASK 1P1 Defining and comparing the role of manger and leader in an organisation.Mark and Spencer is one of the biggest retailer chain in the world owing its existence for133 years, The firm has more than 900 stores spread all over UK. The firm has already establishitself as a global company with more than 454 stores. The company in early time has adopted tallhierarchy in their working where each level have their own responsible but in current timenecessary changes has been made in order to implement more flat structure so that decision canbe made quickly and better relationship can be formed with employees. Manger and leader ofMark and Spencer are responsible to carry out various function and managing the staff of entity. Leader: Leader is that person is organisation who is responsible for providing proper directionand guidance to employees. It creates the vision for its subordinate and direct their efforts insingle direction so that they could achieve their goals and objectives. The main characteristics ofa leader is that it make people follow him willingly (Goetsch and Davis, 2014). It has informalpower through which it controls people. Manger: Manger can be defined as business organiser, who is responsible for the delegation ofwork among subordinates. The manager focuses on getting right people in the right job so thatefficiency can be enhanced. The manger has formal authority to lead the people. LeaderManagerInformal authority Formal Authority1
Set vision and come up with innovative idea Follow organisational structure to lead staff.Responsible to delegating the work to rightperson. Responsible for the efficiency of teamResponsible for the efficiency of wholeorganisation. Use motivation, monitoring and assessment forthe development of employeeProvide better working environment andresources so that workers can complete theirwork efficiently. Function of managementManger as planner : Its manger who design a plan and come up with the best potentialdesign and action plan that is need to be taken for the future. For e.g. plan for recruitingnew candidates in firm.Manger as Organiser: Manger is required to organiser all the necessary resources thatinclude both financial and human resources so that plan of action can implemented. Italso includes identifying necessary work and delegating it to responsible person.Manger as coordinator/ leading: Its necessary of high level manger to maintaincoordination and harmony in their working so that no miscommunication get createdalong in order to facilitate organisational success (Helleno and et.al., 2015).Manger a controller: As a controller manager act as an evaluating component ofmanagement. They are responsible to evaluate the quality of different area and takecontrol measure so that they can improve the quality of work. 2
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